Wyndham Springfield City Centre - Springfield, Illinois

Richard W.

We had an "interesting" experience at this hotel. We were in town with several hundred couples for a retreat. We called a few days ahead of time to inquire about refrigerators in the rooms. They said not all rooms have one, so we requested one be added to our reservation. When we got into our room, there was no refrigerator, but the hotel employees graciously accommodated us and moved us to a different room. The hotel and rooms were in decent shape but could definitely use some renovation. The heat/AC in the rooms works really well, and we were comfortable all weekend. The concourse level where the indoor pool is located smelled so bad of mold/mildew that I never went back down there after taking pictures. The workout room was under construction, so it was closed. The elevators are a little sketchy, and there are signs everywhere warning about the possibility of getting stuck in one. There is absolutely NO security at this hotel. The front door is not visible to the front desk, and the municipal parking garage is attached, giving non-hotel guests free ingress/egress into all levels of the hotel. We later discovered no less than five unhoused people sleeping in the stairwells (this was discovered as we evacuated during a fire alarm - see below - staff quickly removed them). The breakfast buffet was one of the best I've had at a hotel. There is a restaurant attached, and they serve dinner until 9:00 pm (we did not eat there). The event spaces are decent, and we had plenty of room for our group of around 300. The food at the event center was average to above average for hotel event foods I've eaten. The fire alarm went off at 11:45 pm. They were unable to silence it until almost 2:30 am. They did offer to move some of our guests into other rooms so they could sleep (the alarm only affected floors 20-30), however, upon checkout they did not offer any sort of reimbursement for the inconvenience other than a free drink at the attached Starbucks. 3 stars because the customer service was great, the room was decent, and the breakfast was good. I would stay here again. The hotel does need to work on its signage as multiple signs had very visible typos (see pictures).

Amber H.

I would never recommend this hotel. Besides the check in area the hotel is unclean and outdated. We had to switch rooms due to our shower/bathtub not draining. The staff was courteous when arranging to move us to another room. In our first room it was 60° when we arrived. Despite turning the thermostat to 72° our room wasn’t warming up. The travel sized provided shampoo/conditioner/body wash bottles were almost empty which I would believe indicates they weren’t replaced after the last guest. The gym was closed and the whole floor that the pool was on smelled like mildew. The towel rack at the pool was empty and it was difficult to get more towels from staff. Ice machines on most floors were broken. The furniture in the guest rooms had significant signs of wear. Our bedsheets had holes in them. The second guest room we got moved to had dead bugs on the carpet. The lids to coffee cups in the room had pen marks from, I would assume, a previous guest. The room didn’t seem like it has been properly cleaned. The part I couldn’t look past was that our family was woken up throughout the entire night by what sounded like a rodent (rat?) in the walls. We could here it running around and scratching until morning and it was loud enough as I said to wake us up. The sanitation of this hotel is extremely concerning. We will never return and honestly never stay at a Wyndham affiliated hotel again. For $160 a night this was unacceptable.

cliffb1930

Decent hotel, though could use some updates. Room was comfortable, but ultimately average. Paid a few extra for a city view, but the curtains are set so you can only open them halfway. Why pay extra for half a view?
Disappointingly, pool and workout room closed. Front desk was pleasant, but could use further training. Best thing is walkable to all the important Springfield sites.
Parking in convenient garage $10 with in/out privileges, so that was appreciated.

Mike B.

Great location for downtown events and activities.
Upper floors gave a great view of the Illinois Capital and surrounding areas
The Grill served good food & beverages at a reasonable cost. Very convenient parking garage.

Robert N.

We had a wedding party setup for mid-April. At end of March, hotel had a safety incident, resulting in the closure of the hotel. A week later, no one in the party of rooms had been notified, including the wedding couple. Calls to the hotel resulted in poor customer service due to CS being in another country and unaware of the closure. They opened an incident and said they may contact us within a week. The lack of communication from this hotel was one of the worst I have seen. A simple mass email to all upcoming guests would have been an easy start to let people know if they had plans to reopen or move us to another hotel. We cancelled and will not be choosing this hotel again.

Angela K.

I recently stayed at the Wyndham in Springfield while attending a conference, and my experience was disappointing from start to finish.

Upon arrival, I was informed that the King room I reserved back in December was no longer available due to the hotel’s occupancy. Instead, I was moved to a double queen room - without any rate adjustment. When I questioned why my reservation wasn’t honored, I was essentially told, too bad, we're running out of King rooms, that’s just how it is. Not a great start.

Once I finally got into my room, I was greeted by a swarm of lady beetles - both live and dead - crawling on the walls, furniture, and even the bed. The deadbolt on the door wouldn't latch, either, making me feel incredibly unsafe. On top of that, the room was an unbearable 79 degrees and incredibly stuffy. Given my less-than-welcoming check-in experience, I just cranked the air conditioning and hoped for the best. It finally started cooling down around midnight, but the unit squealed loudly all night, making it impossible to get a restful sleep.

The beds were another disappointment. The mattresses were broken down, sagging, and felt like they should have been replaced years ago. I’ve had more comfortable stays in roadside motels.

The bathroom was just as bad. There was a wad of hair in the tub drain that definitely wasn’t mine, and to top it off, there was no hot water during my entire stay.

Housekeeping was another issue. After returning from my conference on the first day, I found that my room had not been cleaned. While it wasn’t particularly messy, I expected fresh towels, a vacuumed floor, and the garbage to be emptied at the very least. Instead, everything was exactly as I had left it - including the dead beetles, which were still scattered across the carpet. On the second day, I returned to my room for a nap in the late afternoon, only to have housekeeping open the door and startle. At least she was nice and brought fresh towels, but the lack of consistency in service was frustrating.

Amenities were practically nonexistent. There is no hotel convenience store, and the on-site restaurant closes at 9 PM. The two vending machines were nearly empty, except for stale, expired Skittles and bottles of lemonade and Mountain Dew - no water available. If you were desperate, you could buy a can of Coke from the front desk - for $2.00.

To make matters worse, both the pool and exercise room were closed, and the entire building both felt and sounded like it was falling apart. Creaking, rattling - just an overall feeling of disrepair. I’ve never been this uncomfortable in a hotel before in my life.

I’ve stayed here in the past (2013) for an event and had a completely different experience, so this was especially disappointing. Had my employer not prepaid for my stay, I would have found another hotel. Sadly, I wouldn’t recommend this Wyndham location based on my recent visit.

Jones N.

I recently stayed at the Wyndham Springfield City Center from 11/27/24 - 11/30/24. I've stayed there previously at Thanksgiving. ||Upon check-in at around 430pm, I inquired if we might stay in the same room type as I had stayed previously (which was a complimentary upgrade as a rewards member). My request was accommodated by the manager. He said I would be charged $10/day for parking. I advised that last year there was no mention of parking charges, and asked why was I being charged this year (the hotel and parking garage were nearly empty). He waived the charge, which was appreciated. As it turned out, there was no parking attendant anyway.||I also requested extra pillows, blankets, and a microwave. We unpacked in the room and went to visit family. Upon our return at around 1030pm, we discovered the room temperature was about 65 degrees. The pillows were delivered, but 2 mattress pads were delivered instead of blankets. ||I went back to the desk and the same manager was still on duty. I explained the situation and he said he could have maintenance look at it, but it would take some time. We were tired after a long day of travel and visiting, and did NOT want to wait for maintenance. I asked if there might be another room available on the same floor we could sleep in (without moving everything), and hopefully move back to the room in the morning. He only had a room on another floor. I asked if they could check to be sure it had heat. He had maintenance check, who said it was functioning. ||I went back to the room and spoke with the maintenance guy in the hallway who said the heat in the room would not be fixed overnight. I went down and told the manager we were changing rooms, and that it was a hassle to repack and move everything in the middle of the night, especially since my traveling companion had mobility challenges. The manager did not offer any assistance in the move whatsoever. I asked if I could get some credit for the inconvenience (I prepaid), and he said he had given me a room upgrade and parking already and instead, offered 2 coupons for COFFEE. I went up and moved everything (including the microwave) myself. By the time we got in bed it was well after midnight. ||The next day (Thanksgiving Day) we left around 11am and returned around 10pm. The room was cool (although not as cold as the other room) when we returned. I was not going to go through this all over again. We covered up with the mattress pads and turned the heat all the way up. I decided to let the desk know in the morning. When we left Friday I and asked if the heat in the new room could be fixed while we were gone. They said it would be taken care of. When we returned mid-evening, the room was minimally warmer, but by morning (check out date) it was 67 degrees. ||Upon check out, I explained all that had happened, and the desk attendant on duty was very apologetic. I asked if I could get some credit for the multiple inconveniences, and she said because it was prepaid, I could not. I asked if it was possible to get some Wyndham Rewards points instead. She said she would speak with the rewards manager on Monday and call me and let me know. ||I asked if we could get coupons for food instead of just coffee and she accommodated me ( she was very helpful and sympathetic). Mind you, there was no restaurant open in the hotel at all (which was an inconvenience in itself); only a Starbucks. ||We left with a very bad feeling from the whole experience, ruining what was supposed to be an enjoyable holiday visit, and vowed we would NEVER stay there again. ||There was no call on Monday. By Thursday, I decided to call and check the status of receiving Wyndham Rewards points. The same desk attendant answered and when I asked why she had not called, she said she spoken to her manager (the person we dealt with the 1st night) and he told her NOT to do anything for me (not even a courtesy call back?), and the he was not doing anything else for me. I asked if she spoke with the rewards manager, and she said she did not per his instruction. I felt bad for her, because she wanted to do the right thing but could not.||I submitted a complaint on Wyndham's website, especially noting the lack of customer service by the manager, hoping corporate would step in. It turns out the complaints are sent directly to the hotel, and the same manager responded to the complaint. There appears to be no corporate oversight when submitting feedback about specific hotel stays. I even called the corporate office and they said only the property could respond.||Being a seasoned traveler (business and leisure) and formerly in both customer service and service management in travel and other service industries, this low level of customer service at a hotel management level is surprising to me! The upgrade was PRIOR to any of the breakdowns; and is standard practice (upon availability) for all levels of loyalty at the other hotel brands I frequent. Even a goodwill gesture of a night's worth of points would have been acceptable/appreciated. I was given a measly 2000 points. I will never stay at that property again and will put Wyndham on the bottom of my list when having a choice!

Sam A.

I came for a conference and was assigned a room from a reserved block. The rooms were not ready at check-in 4pm. I was given a voucher for a free drink at the Starbucks downstairs for my trouble. Then…the beds had no sheets. The staff were apologetic on both counts and no, I didn’t end up sleeping on a bare mattress.
The building is creaky--it feels old. It sways about in the wind. The room phone was straight out of 1993, the toilets appear to have been originally intended for a kindergarten, and the beds both sagged. Clumsy repairs on the walls show where damage had been spackled and/or rewallpapered with offcuts of the sheets. The lamps were of a similar vintage with burn marks on the shades from the old incandescent bulbs that haven't been available for purchase for years.
In the morning, I missed the breakfast and first conference session because the elevators in this thirty-story tower had broken down. A trip down so many, many flights of stairs made me dread the thought of going back up, let alone coming down again laden with my two bags. On the bright side, I was still able to snag some food as the waitstaff were quite understanding of the situation. The elevators were running again later that day.
The conference rooms were fine save that they were not heated while it snowed outside. Many folks were fleeing to their rooms to retrieve coats. This wasn’t an issue on broken elevator day as we saw an increase in temperature of 20 degrees outside--which also made their choice to deploy space heaters in the conference room too little, too late.
There were myriad half-measure issues too, such as the motion-sensitive soap dispensers with standard knob faucets, which makes no sense.The staff were nothing but apologetic and well-meaning, but the facility itself simply hasn't been maintained. I may come back for future conferences if they are scheduled here, but I cannot see staying here as a hotel guest again. It's too depressing.