TownePlace Suites St. Louis Edwardsville, IL - Edwardsville, Illinois

Jill H.

We checked in on Sunday to visit our daughter that goes to SIUE, this was located very close to campus. We dropped our bags off and spent the day in St. Lewis and arrive back later that evening and played a game with our daughter then about to have her leave and get ready for bed we noticed a bug crawling on the bed. We trapped it and put it on the table to figure out what type of bug it was. We took a lot of pictures and found that it was a cockroach nymph! We then started to look around the room, the bed, bathroom and then found several more in the kitchen. One has trapped itself in a glass and the other were crawling in a hole by the shelf. We packed our things, because we're not sleeping with bugs in our room (#218) I spoke with Carmen at the front desk and she didn't look surprised when I told her we had baby cockroaches in our room. All she said was the hotel is completely booked and she didn't have another room for us. I said I would like a refund and she said the Phillip the manager would be in tomorrow at 3pm and I could call him. All the hotels in the area were booked and we had to drive to Alton for another room. I sent an email to Phillip and didn't hear anything back until almost 7pm and by email he was only going to give me a 30% discount. I then called and spoke with Phillip, ask why I couldn't have my full refund and he said because we checked out after midnight that we stayed and he spoke with the bug guy and his house keeping service and they said oh, it's not an infestation. I'm sorry, but it shouldn't matter when we discovered the roach, just that this hotel has them and are unwilling to give you a refund because they need to still make some money. This is not good business! I have also started a claim with Marriott to investigate so that I can receive my full refund, but I have to wait 72 hours. I will include the pictures we took, beware of this hotel!

Rick H.

The room was great minus the unhelpful attitude of the check in attendant. Had a great evening until I came down for breakfast. At 8:30 am on a Friday morning they are out of all hot breakfast foods, out of coffee and have a lady working the breakfast area that could care leas guests paid to have breakfast included in their stay. I typically stay with Hilton but gave Marriott a try this trip and they failed on something simple like breakfast.

J M.

Excellent, clean, professional, friendly staff, conveniently located to the best restaurants in Edwardsville, pet friendly, newer clean laundry facility on site. Suites with full kitchen are the way to go, 24 :hour coffee, 24 hour workout room, clean pool and pool area.

Joseph G.

Check in clerk was annoyed we were there, lobby had a smell we couldn't place, breakfast is a hard pass, bed and sheets are worn out. Was not acknowledged I was a rewards members and had to ask for the welcome gift. Clerk acted like I was lucky to be allowed in. Stains on carpet in room. Fire alarm went off at 6am one morning, no mention at checkout or an apology.

Ben R.

It's a great place for a short or an extended stay with some wonderful people who really take care of you and provide excellent customer service. They truly treat you like a guest and make you feel at home. Drew and Phil are outstanding!

Anthony V.

Think twice about staying here!!!

Sound travels thru ceiling and walls. Very thin walls. Can clearly hear conversations in room next to me. Can clearly hear very loud tv's from other rooms. Every foot step of people above me can be heard thru the ceiling. Cannot sleep due to all the noise. Tried to change room and front desk clerk could care less. Tried multiple times to get him to convey my request to the day shift and he told me it's my responsibility to tell them. Absolutely poor service. Broken toilet paper roll fixture requires you to keep toilet paper on the sink. It's 1:00am now and people above me are stomping as they walk.
Terrible place to stay. Paying highest room rates in the area and you're treated as if you're bothering the staff. Find some place that actually respond to guests...too much hotel competition in this area to put up with this nonsense.

Mike D.

Walked in to check in and every single one of the four tvs in the lobby sit down area was on Fox tv. Thought to myself strange but oh well must’ve been some big news on. In the morning when eating breakfast I asked if I could switch one of the tvs to ESPN all of which were still on Fox News. Front desk informed me that of the four tvs in that area, two HAD to always remain on Fox News as ordered by the owner or management. I asked why and they couldn’t answer. One of the most bizarre experiences ever. When checking out all TVs had been turned back to Fox.

Management or ownership shame on you.

redequin

Everything was wonderful. The room is a nice size, bright and very quiet. I didn’t hear any noise from above, next door or in the hall. Nice closet with plenty of shelves in the bathroom. The water pressure was good and plenty of hot water. The kitchen was perfect with everything you need. Keurig was awesome. I’d definitely stay again!