The Ritz-Carlton Spa, Chicago - Chicago, IL

A D.

Providing a disclaimer the Spa is not exclusive to only Spa guests, would be nice. As a female, I was very uncomfortable when I noticed three men while in a robe. After ordering food and being told "give me your card", the food service employee should have explained where he was taking my card to pay for the food I ordered. The only good part was Senada who provided my sister and I with the best massage. Outside of that, nothing was relaxing. No one came in to check and see if there was anything needed. My sister wasn't offered any Rose. She realized I was offered a glass, and walked to the counter to get it herself. The same cups before my massage from other patrons were still in the "relaxation" room after my massage. I was told to help myself to a snack, but it was empty the entire time with trash on the table. The overflow of towels in both dressing rooms was unexpected. I just gave up and waited for my sister to be done with her massage. I visit day spas often, and to my surprise The Ritz-Carlton Chicago, was the absolute worse. Ola tried her best, but management needs to get her some help.

A H.

I highly recommend the Spa at the Ritz Carlton! We recently had a group reservation for nail services.

First - the communication with Anastasia and her staff was excellent. They were quick to respond, showed great attention to detail and thoughtfulness, and clearly care about ensuring their clients have a wonderful experience. We had considered several other spas, to include the Waldorf Astoria, and were both shocked at how poorly other spas communicated, and at the same time, thoroughly impressed with the Spa at the Ritz in how easy and stress-free their communication was.

The day of the actual service, I was blown away by their hospitality and kindness. I was flying in from out of town and got stuck at the airport for several hours, making me late to my appointment, but they still were able to fit in my pedicure with Maria, who was lovely. The other members of the bridal party were already present getting their nails done, and commented on how wonderful everything was and how much they had enjoyed their pedicures.

The space is beautiful and so comfortable- the photos absolutely do not do it justice. Also, they brought us hot tea and rosé, which was a wonderful way to compliment a very relaxing experience.

At the end of the day, they were able to take a day that had been one of those awful days of travel nightmares + wedding stressors - and turn it into a calm, relaxing, and joyful day, celebrating my sister’s upcoming wedding! I am so thankful for all of the ladies at this spa!! Thank you so very much!!! ❤️

alex P.

Excellent experience! Impeccable facility and service from beginning to end. Did the CBD and after the massage sauna, cold shower and steam! Therapeutic and rejuvenating!

Martha D.

Fantastic facial. I have sensitive skin and the esthetician provided great recommendations on what would help. Loved the oxygen mask after extractions. Looking forward to coming back.

Allysha N.

Disappointing Mother's Day Experience

I visited the spa on Sunday, May 12th, for a Mother's Day massage and facial arranged by my husband. Unfortunately, the experience was far from satisfactory, making my first Mother's Day out of state quite disheartening.

I specifically communicated to my masseuse that my neck and lower back needed focused attention. Despite this, these areas were barely addressed. The massage felt more like an application of oil rather than a therapeutic session. Even after requesting deeper pressure, I was told I needed to specify how much pressure to apply. While I understand the need for communication, I believe it's also the professional's responsibility to inquire about pressure preferences, especially at the start of the session. This oversight significantly detracted from the relaxation and therapeutic benefits I expected.

The facial was equally disappointing. It felt like a joke, with frequent tapping and what seemed like paws applying product to my face, rather than a soothing treatment.

Considering the premium price paid for this service, I was greatly disappointed. This experience has left me very dissatisfied, especially as it was meant to be a special treat for my first Mother's Day. I've even had to ask my husband not to gift a massage at a hotel spa in the future, despite his kind gesture. As someone who frequently gets massages and facials at other locations with exemplary service, the experience at "The Ritz" was particularly disappointing.

I hope the management addresses these issues to improve the customer experience in the future.

shaki K.

Amazing experience and service.One of the best Massages I have had. My only go to Massage when in Chicago. Great knowledge staff

Angelica D.

Daniela at the Ritz Carlton Spa in Chicago is hands down the best aesthetician in the world🌎. I am not joking when I say this because she is amazing at her job due to her experience, she handles everything with such care, and is so knowledgeable. I went for the first time last year for my birthday, and she made it such an unforgettable experience that it is now part of my birthday tradition to see her every year. She is the sweetest, most kind and thoughtful person and my skin is glowing and no other facial has made me feel this amazing. Thank you Daniela for being amazing at what you do and she’s a big reason why I came back and will continue to come back here.

Mairym C.

You can not call that a spa! The place is just awful and it needs an urgent renovation. We couldn’t even relax for a bit after the massage because the relaxation room has 4 chairs and it was full. Very unpleasant experience.