SwingnSplash - Freeport, Illinois

Bill R.

Great place to get all your pool supplies and very good help getting you what you need for your pool. They also do water testing to help get your water right. Thank you

D S.

We bought a hot tub cover from them last fall and they were so helpful and the cover fit perfectly. Shop local, support the small business owners in our area.

Jodi M.

We appreciate Greg and his team. So knowledgeable and I can text with any questions. As small business owners we understand that sometimes there aren’t enough hours in the day to get everything done but we are lucky to have a local pool place for all our pool needs

Stateline F.

I recently had the pleasure of working with SwingnSplash in Freeport, IL, and I cannot speak highly enough about their outstanding service and expertise. From the initial consultation to the final installation, SwingnSplash provided an exceptional experience that exceeded all my expectations. Highly recommend.

Sabrina P.

Poor response, no response
Continued unresponsiveness after making several connected calls and promises by the owner, Greg.

4/22/22 Physical quote received ny Greg

4/23/22 After three calls between myself and Greg, they can't get the liner but he is sure he can get other liners that will cost just a bit more; I am ok with this. He reassures me "he wants my money" (Yep, sure you do...but you fail to prove it).

5/10/22 Called and left a message for Greg asking to just please advise if he canca get a liner or not.

5/13/22 Visited the store and Greg "just left"

5/14/22 Visited store, wife was going to take a message and I said not to bother

Jim F.

I live nearby but did not buy a hot tub from this place because we had one before they opened for business. However, I did seek service last year several times and stopped in 5 or 6 times, Each time, received the same treatment - info taken a promise to call. Each time - same result! No call. Finally gave up and went to Rockford.

Juliet M.

The company comes off as friendly and helpful, especially when you hear their phone messages that they will return all calls within 24 hours. They don’t call back within 24 hours - it is sometimes days, to weeks, to never. Sometimes they will also just show up with no phone call, essentially breaking in to your yards and mad that you didn’t have the gates unlocked for them... probably because they don’t call back! If you’re not going to fulfill the promises on your message, then change it. The office crew and the work crew have no communication with each other. All we wanted was a pool to be open at the beginning of the summer. By the time they came, it was green. They added gallons and gallons of chemicals for days that didn’t do anything because it was so green. If they came as early as we needed, we wouldn’t have had this problem. It was never resolved to the point where the pool had to be drained. They claim to be extremely busy, and maybe they are because they are the only official pool place in town... then hire more people. We will never work with them again and we won’t since we have no pool now. We dealt with them for months and months with no resolution until we were pawned off to another person. You’re better off finding a private pool person and never dealing with this company.

AH F.

Not good. Customer service is terrible. They make promises about installation quotes and then don't show up. Once you put down a deposit, they don't really care anymore. Also, they don't do pool installations, they just sell the pool itself. They contract out the installation, to the cheapest bidder. Go somewhere else.