SureStay by Best Western Williams - Williams, California

Aldo G.

I came for a work trip and stayed here for an event nearby, but this place is a nightmare. The moment I walked into the room, I was horrified. The bed sheets, pillows, and towels were stained beyond belief. The bathroom curtain was torn, and there was a noticeable crack in the bathroom wall. Cobwebs were everywhere—literally in every corner of the room. You could tell they didn’t clean the rooms after the previous person.

I’ve never seen anything this disgusting in my life. DO NOT stay here. After seeing the state of this place, I’d rather sleep in my car than stay another night. Seriously, believe the reviews—they’re 100% accurate.

marie B.

This is a very nice place to stay. Miss Rebecca was so very nice, sweet, knowledgeable, friendly, & kind you are truly blessed to have her as an employee, we need more people like her in this world. It would be a much better place. We also had a good experience with Mr. Parker he was also very kind. We highly recommend this hotel & hope you know what good employees you have working for you. God bless & see you again.

D M.

This motel has not been maintained well. But fresh paint isn’t needed for a good night’s sleep. So we stayed and the room was clean and the beds were comfortable. HOWEVER! The breakfast area was filthy! When we checked in there was a line so we went to stand near the waffle maker while we waited. Oh my goodness! There was a huge puddle of dried goo under the waffle maker! That made us look closer at the whole area and it had not been cleaned at all after breakfast that day. Even the tables were all still dirty. The next morning we hesitated going down to eat breakfast there, but didn’t have time to go anywhere else so we went. We got there just as they opened, and those same tables were still dirty! We each took a yogurt and considered that good for our breakfast that day!

Sunshine61385650745

A very Friendly staff. The room was very clean. This Best Western was an easy on and off of freeway. We like being able to park the car right outside of our room because it is then easy to pack in suitcases. We like the convenience of breakfast before we start travel again for the day. We plan to stay here again.

Navigator30885626300

Rebecca and Susie, at the front desk, are awesome. Friendly, warm and inviting. Made me feel at home. Really affordable and clean rooms, awesome customer service… what more could you ask for. Only gripe I had was that this years College Football Playoff was aired on TBS/TNT which wasn’t working at the time, but for me, still not enough to deduct a star. As a Best Western Diamond Select member, I stay at quite a bit of Best Western Hotels. And out of them all, the staff here stands out the most.

Elizabeth K.

I’ve stayed in hotels all over the country for the last 10 years of travel, and this is by far the worst hotel I’ve ever stayed at. The first room had flies and prominent evidence of bedbugs. The sheets and top cover were absolutely filthy. The sheets had lots of black hairs and what looked like lots of bedbug poop. There was lipstick on the pillow sheets. I was really tired and decided to ignore it until I felt bugs crawling on my legs. I picked one off of my leg, and there was blood in a few spots. The water coming out of the sink smelled like sewage or like something had died in the pipes. When I went down to the front desk to have my room changed, nobody was there, and when I called the number for assistance, I received a weird message saying that my call was blocked. I finally received a phone call back and requested a different room. When I spoke to the person at the front desk, when changing rooms, I brought up the issues, and when I brought up the water odor, the man got incredibly defensive and rude. He interrupted me and said, “that’s not possible. We own this hotel. You may have had that experience elsewhere, but not at our hotel.” I explained that I’ve never experienced that before, but I have a friend that works at a hotel and he told me that sometimes animals do die in pipes of hotels. I wasn’t mad at all and was simply letting them know of the issues. I understand it’s hard to keep up with every room. However, the second room smelled like a dentist office, and it also had flies and foul smelling water. It was slightly cleaner, but there was still hair and a few tiny black specks in the sheets. The bed covers had black spots on them like the previous room as well. The microwave door wouldn’t close and the light inside of the microwave was on the entire night. Even though this was an absolutely dreadful experience, I wanted to stay out of the rain, so I decided to buy another night at the hotel. I waited for about 15 minutes at the front desk, ringing the bell multiple times around 8:30 AM. I’m glad nobody showed up because I ended up buying a significantly cheaper room at the Motel 6 next door which was an incredibly better experience.

Jazzy T.

Everything was very nice and clean and spacious for our family of four! The front desk lady that was helping out the night before did seem like she was having not the best night but the interaction was quick and to the point. The beds were comfy that bathroom was clean. Overall it was a nice overnight stay for us!

Ana M. A.

The shower’s are clean and nicer, good Chanel’s also soft pillows, cuffy bed. Good customer service and clean rooms, good breakfast too. Nice air conditioner. Nice hotel I ever been also clean and nice managers good people. Also it’s a nice view to see the freeway.