Sunset Pools & Spas - Rolling Meadows, Illinois

Traci C.

We had Sunset Pool replace an old pool and are very satisfied. They did a beautiful job, respectful of our property, and continue to maintain. They are quick to respond if there are any issues or questions. We have been happy with Sunset Pool. Would definitely recommend.

William Z.

Sunset Pools was amazing to work with at so many levels. First of all they returned my phone call when most companies did not.

Process was amazing and fun. We got everything done and never went over budget.

They always respond, always show up, and always deliver.

Anyone looking for a pool should call them and at least check them out - worth your time.

The install was super quick and got everything up and running ahead of schedule.

Daniel O.

We have been using Sunest Pools & Spas for service & maintenance for over 2 years now and have always been pleased with their prompt communication. The service crews are always friendly & happy to answer any questions we have about the system. I work with Jennifer, Manny & Judy in the office & just about all of their on the road crews.

Nisha P.

We have had the absolute most excellent experience with Sunset Pools. Nick and Bettina helped us tremendously when we decided to build a pool and Manny and Jennifer have always been promptly responsive to any maintenance requests we have had since.

To be honest, when we decided to build a pool I had a lot of concerns about the process and maintenance, but the Sunset Pools team has made having a pool a breeze and I would highly recommend them to anyone considering either building a pool or even looking for a new pool company for maintenance!

Jerry K.

We are a swimming family and wanted a true lap pool with a separate spa. We understood that this was not typical for a residential property and needed a company that could handle such a task. Sunset Pools went above and beyond and created the perfect lap pool and separate spa combination. Both have been enjoyed by our entire family and their service and follow-up have been excellent too. I would recommend Sunset Pools & Spas to both friends and family, they do a great job.

Scott N.

Sunset Pools built an amazing pool for us. We can’t wait to open for summer 2024!

Christian S.

Sunset did a great job teaming up with our builder to design and install a beautiful pool and spa at our new home. And just as importantly, as first-time pool owners, they've been professional, helpful, and responsive when it comes to ongoing maintenance and support. We feel confident having them as a partner.

Tracy O.

We signed a contract back in February this year for weekly service. We also signed up in February to open up the pool the second week in May. I did so early so we could make sure that our pool would be open and usable for memorial day.

Service so far has been an absolute nightmare. We were totally flexible on the day of service and the time but just asked that it be ready to go by mid May and I let them know that I was having events on memorial day and on the Friday before.

Here is what I emailed Sunset today about my experience thus far. It looks like barring a miracle, we won’t even be able to use our pool on memorial day as the pool and chemicals are cloudy and our cleaner is not working properly:

“I have called seven times to your office over the past three days. The first time I called on Wednesday to confirm that my service was on Thursday and it would be performed as scheduled. They confirmed yes.

On Thursday (yesterday), I called because at 11 am, no one had arrived for the scheduled service that day. The front office again told me not to worry and assured me they would be coming that day, Thursday. Then I called again at 3 pm because no one was there and they said I was next on the Thursday schedule, and they should be at my home shortly. At 5:15 PM when no one had still arrived, I called again and your office was now closed. I left a message on the general number. I also called your “emergency line” and left a message there. No one ever returned my call. No one ever showed up!!

Today (Friday) I called this morning and they said someone would be coming today. Then when no one arrived by 11 am, I called again and they said they didn’t know what was going on and would call me back. No one did. I called again and the office was closed.”

So, if you want to spend your time chasing down customer service and looking at an unusable pool for the memorial day weekend, this may be your company for weekly service. Just don’t ask for Thursdays, that’s our day!!! (Dripping with sarcasm 😩🙄).