Studio W Salon - Castro Valley, California

Rajvizithi singh

I WOULD NEVER SUGGEST ANYBODY TO VISIT THIS SALON FOR THE HAIR COLOR.

UPDATE:
I NEVER SAID THAT I LOVED THE HAIRSTYLE. If YOU HAVE CAMERAS IN YOUR STUDIO, YOU CAN SEE THE RECORDING. YOUR STYLIST STARTED SAYING “I LOVE IT” . I JUST SMILED AND SAID THAT IT LOOKS NICE BECAUSE the stylist started curling my hair and I thought maybe my hair looks yellowish because of the sunlight!!! BUT I SAW THE ORIGINAL COLOR WHEN I reached home. And….WHAT DO YOU WANT TO SAY ABOUT THE DIFFERENT color shade ?

PLEASE STOP LYING THAT I REACHED OUT TO YOU AFTER SEVERAL DAYS… I REACHED OUT TO YOU THE NEXT DAY OF MY HAIR COLOR. (I have added the screenshot of the chat).
I HAVE THE CHATS AND MESSAGES. I CAME FOR THE HAIR COLOR ON 30th and I messaged you the next day. YOUR STYLIST TOLD ME THAT SHE IS AVAILABLE ON 6th @3pm. So stop lying!

I clearly told your stylist that I have two big events the next day of my hair coloring service! I wasn’t able to come the next day(When your hair stylist asked) because of THE EVENT.

And ABOUT THE BLOWOUT: I HAVE BEEN TO THE EXPENSIVE SALONS AND THE REASONABLE ONES… everybody does and style the hair after the hair wash, hair spa and hair color service. So why would you tell me that you are gonna refund my money for the toner + BLOWOUT.

PLEASE ACCEPT THAT YOUR STYLIST IS NOT EXPERIENCED. IF SHE WAS.. she would knew how to do the right color on the first go. Of course I REFUSED TO COME BACK BECAUSE I DIDN’T WANT TO DAMAGE MY HAIR AND I DIDN’T WANT TO TAKE the second CHANCE TO SPOIL MY HAIR MORE than how already the stylist had done it.

ORIGINAL POST⬇️
I strongly advise against visiting this salon for hair coloring services. My experience was utterly disappointing. My hair ended up with a golden,green+blue and yellowish tint, which was completely unexpected and not what I had requested.

The stylist clearly lacked the expertise to execute a proper hair color. I had shown her four or five images of the desired color, emphasizing the need to conceal my gray hair and avoid any yellowish undertones.
However, after the hair wash and blow dry, it looked completely different to what I had envisioned. I initially thought it might be due to the lighting conditions at the salon. I had work to attend to, so I booked an uber and left. Upon returning home, I discovered that the color was indeed different. It had a golden and yellowish hue with a subtle mix of blue and green shades on the back. The grey hair was visible on the front.

The next day, I reached out to the salon to express my concerns. The stylist suggested that I come back and she would add a different toner.
However, I felt that if the stylist had been more expert & attentive to my preferences when I showed her the images, she could have achieved the desired result on the first go.
I made it clear that I would not be paying for a redo of my hair, which would likely cause further damage, and asked for the refund.

Surprisingly, the salon owner offered a refund of $113, which included the cost of the toner and blowout. However, I was shocked to find that she had added the blowout service, which I had not requested. This is typically a complimentary service provided by the salon. When I brought this to her attention, she revised her offer to include the $113 refund and the $20 tip.
I even requested a partial refund of the amount I had paid, but she didn’t respond to that.

While the stylist who colored my hair was a nice person , but my primary concern was getting my hair colored and not building a friendly relationship with her.
I had clearly communicated my preferences, but they were not met. As a result, my hair looks terrible, and I will have to spend another $400-$500 to get it done at a new salon.
I have attached the images of what I asked for and what they did.
I feel they should have refunded my whole 470$ what I paid because look how my hair looks golden and has weird blue patches on the sides.

Kadynce Liu

I asked for a blonde balayage,not only was the pricing on the website incorrect.And you guys overcharged me for the service.This is not a blonde balayage.My hair came out 3 different colors and extremely grey.When I called,the manager tried to blame it horrible hair job on me saying its because I dyed it blonde before.Would you have rather worked on jet black hair I had before then?I purposely dyed it blonde so it would be easier for salons to work with. They lied telling me I could come back within a week to get any changes free of charge but proceeded to try to make the next appointment $200 extra. The haircut I paid for was also awful as I asked for layers but the stylist didn't know how to cut it and I ended up with curled hair but no layers.This salon doesn't know how to do blonde balayages and staff treat clients with little to no respect.Come here if you'd like a bad service.

Libby Cha

I recently moved and needed to find a stylist. I am so happy I was able to book with Moni. She was super attentive to what I had to share about my hair and its journey. Super communicative and knowledgeable, she explained each step and each product she used while cutting and styling my hair. Everyone else at the salon I spoke with was super kind and communicative as well. This is an excellent salon with excellent service. I'll definitely be coming back!

Magdalena Alonzo

I showed Mercedes a picture of what I wanted and she absolutely delivered! She adjusted it a bit to best fit my features and explained the whole process. A nice mix of silence and super fun conversation. The salon is constantly kept clean with a vibrant but relaxed energy that makes you feel super comfortable!

Lauren Gee

I don't normally write reviews, but I was really looking forward to my appointment for a blowout with curls over the weekend for a wedding. Unfortunately, my experience fell far short of expectations. The stylist was very nice, but she didn’t listen to my requests, and the end result was one of the worst blowouts I’ve ever had. My front curtain bangs were super messed up, and she had to redo the front pieces multiple times with the curling iron. The stylist kept stating that my ends were dry, but instead of adjusting her approach, she repeatedly went over them with the curling iron. As a result, the ends of my hair were pretty much burnt. I don't want to name the stylist because she was very kind but overall I was really unhappy with my blowout.

To make matters worse, I was shocked by the cost—$145 ($155 with tip) just for a blowout. I don't have extensions. I have medium length hair that stops mid back. I’ve never paid that much before, and I was even more upset considering the quality of the service. My hair was so crunchy that it was actually sticking to me, making the experience uncomfortable and far from what I wanted. I was so disappointed that I cried on my way home. I really wish my experience had been better, especially given the price.

I probably would not recommend them for blowouts/styling. I don't think the price justifies it, all things considered. I truly hope they improve their services, as no one should have to go through an experience like this, especially for the price they charge.

Marissa Salvato

Love love love the stylist Julee!!! She never steers me wrong and makes sure to get my hair to exactly how I ask! The color line they use helps keep my pink vibrant for months on end and keep my hair feeling soft and healthy after all the bleach!

Jessica Wetz

If i could leave 0 stars, i would. Haven’t been to a salon in 5 years. Scheduled an appt last Friday for 10 am. I was there for 6 hours for a service that I’ve done MYSELF in my bathroom multiple times over the past 5 years in TWO hours. In the end the color was VERY spotty and bleach spots were still in my hair. My hair is now very damaged and dry and brittle when it was not like this before i went in. And i didn’t even receive the haircut i asked for. I called the next day to request a refund and they offered a refund only for the haircut (WHICH I HAVE NOT RECIEVED) and for the owner of the salon to come in and fix it. I go in for her to fix it originally wanting to cover the pink all together and she and another stylist talk me into just giving me a “root” but the owner tells me the brown wont match the rest of the brown that’s on my hair, EVEN THOUGH THEY APPLIED THAT BROWN THE DAY BEFORE. Then at the end she styled it in the worst way I’ve ever seen any hairstylist style hair. They let me walk out of the salon unhappy and with a HORRIBLE hair job, TWICE.

Carolyn Scott (Kari)

This was my 4th time going here. I wanted highlights and my girl was off. So I was told Jeni was available. So I went for my appt. My highlights are grey instead of blonde, my hair has no shine. When I said my hair looked dark, I was told it would lighten up when dry. Didn't happen. Then there is my back job of a hair cut. I can't even style it because of the chop job. Today is my birthday and that's why I wanted my hair done. Now I have been ignored by both the manager and owner and it cost me 350.00 So much for customer service and being happy with there hair service. All I wanted was my hair Feathered. She assured me she knew how to do it. Thanks for Ripping me off.