Spa Palace - Los Angeles, California

Kayla T.

Honest Review
I purchased the Aroma massage with day pass for $130 - I expected to stay for the day & ended up feeling so uncomfortable & upset that I left right after my massage. The young ladies at the desk were antagonistic with any inquiries made and refused to acknowledge any errors. Do expect a rude reception if you ask even the simplest question such as where the bathrooms are located (no there’s no map or signs to guide you thru the facility, no there’s no one inside to assist, & no bathrooms are not in the locker area like most spas). Do expect barely understandable communication during your less than pleasant massage. Do expect to be demanded to give a tip & handed a tip envelope then shoved out of the room after your massage (see other reviews stating this exact same experience). Do expect to be lectured, not spoken to but spoken AT, citing all of their policies, none of which were emailed to you at booking, but sit on a paper at the front desk facing the receptionists. Do expect to be fully nude if you want to use the actual spa area. Do expect half a dozen flashing disco strobe lights & insanely loud party music with a huge pool of cold water in the only area you CAN wear a bathing suit (because we all go to relaxing spas for a full on rager, right?). Do expect the food area to be dingy and nowhere near clean enough to safely eat. Do expect dirty printouts of dishes displayed with half the menu items blocked out as unavailable with no description of Any of the dishes. Do Not expect to feel welcomed, relaxed, or even as if you’re at a spa. Do Not expect a response from management (Mark) and certainly no refund. I would not suggest Spa Palace to anyone interested in a relaxing spa experience. The homeless people laying out front to greet you as you enter is a strong indicator of what’s to come. Time and money are far better spent at Glen Ivy or Murrietta Hot Springs.

George S.

An absolutely serene and rejuvenating experience. The atmosphere was calming, the facilities were spotless, and the overall ambiance made it easy to relax and unwind. Every detail felt thoughtfully curated to create a comfortable and enjoyable visit. Highly recommended for anyone seeking a peaceful escape and self-care.

There are three temperatures for spa bathing:

1. Cold Plunge:

50°F (10°C)

Provides an invigorating and refreshing experience, ideal for improving circulation and muscle recovery.

2. Hot Bath:

104°F (40°C)

Comfortable and soothing, this is a common temperature for relaxation and stress relief.

3. Safest Max Hot:

110°F (43°C)

The upper limit for most spa environments, as prolonged exposure above this can pose health risks. Always limit time at this temperature.

There are also other very fine facilities: 1. Restaurant* (limited hours), 2. Hot room, 3. Cold room, 4. Pool, 5. Bar* (limited hours). 6. Pamper extras, such as male and female scrubs, nail care, etc.

*Wrist tag serves as a tab that will be paid upon exiting.

Lily R.

What a wonderful place. So a bit confusing to find but you have to enter a parking garage (there are signs on the outside that say Spa Palace) and take an elevator to floor 3.

I booked the milk and honey treatment in advance the day of. When I got to the front desk, they asked for my id, handed me a locker key, towels and slippers. They asked if it was my first time there (it was) but didn't really explain much. The front desk was perfectly nice, just again didn't say much except to shower before entering the jacuzzi area, soak in the jacuzzi for 30 min and then I'd be called up. There are signs everywhere explaining things like no clothing in the jacuzzi area etc which I expected in a Korean spa. Note: you should bring a swim suit for the communal areas!

The jacuzzi area was fairly empty when I entered. I sat alone in the tub for 30 min. They call your number when you're up. My scrub was amazing. My attendant was thorough, and I felt well taken care of. The milk and honey treatment includes a scrub, milk & honey massage, face mask and hair wash. I emerged feeling like a newborn baby.

Then I headed to the communal area to find the restaurant which had a wide selection of food, drink and dessert. I got the bulgolgi bibimbap, and it was amazing (big portion too). I didn't end up spending too much time in the different rooms but overall it was a wonderful and tranquil experience! Overall the facilities seemed pretty clean.

Andrew F.

I’ve always enjoyed my time here more so than WiSpa. It’s a little quieter and the food is slightly better. I saw Kayla’s negative review on here and wanted to discuss a few things. This is a Korean Spa not Glen Ivy etc… the experience is different. You’re supposed to be nude in the sauna area. If you go to Korea or Japan, it will be the same there. Saying that’s a negative when you obviously didn’t do any research is not the fault of the business. Downtown LA. It has homeless people. We all know that. The businesses downtown all struggle with having homeless people outside. Good thing Spa Palace has its own private garage and private entrance so you don’t have to worry about this. Koreans are blunt people. They may come off as rude sometimes but that is not the intention. Having trouble communicating like she said? Maybe there is a language barrier. It’s not Glen ivy remember? If you like Asian style sauna/spa you will enjoy yourself here.

Pink T.

They've renovated but the black security guards are just as toxic and dangerous as ever, they were taking pictures of people while they slept.
Spa was totally empty with the exception of 4 people.
Upon checkout 2 Hispanic girls gossiping and joking around at the front desk and when I approached they were extremely rude and threw the key card at me to exit, being nasty and rude isn't snobbish or classy, it's just rude , classless and nasty.
This place should be packed it's a very luxurious Korean Spa, unlike Wi Spa which is packed like sardines and much older.
Management doesn't care they're just glad to stay open and afloat! Very Beautiful place but poorly run and you can see where they cut corners to save money. Left feeling anxious and upset....not relaxed!

Lauren M.

Facilities are nice. It's a pretty spa with free parking, but the amenties are lacking for the price point. My main issues are:

1. No shirts and shorts for the co-ed areas without an upcharge: It's disappointing that you only get the shirt and shorts to use in the co-ed areas if you're an overnight guest when every other spa I've been to provides them with entry no matter what. It made being in the co-ed areas uncomfortable and I couldn't justify the $15 upcharge just for the clothes when I wasn't going to be there overnight. The clay sauna is usually my favorite at spas and I didn't even attempt it since it would be hard to stay covered with just a robe.

2. Lack of extra towels: I didn't see any extra towels or washcloths near the baths, so if you want to rinse off and use any of the tubs after going to the co-ed areas, you'd better hope you kept your damp towel in your locker the whole time.

If they provided the above, I'd probably prefer it to WiSpa since it's a little less crowded. But maybe the sparse crowd is for good reason. As it stands, if I'm paying the same amount for fewer amenities, I'm just going to drive the five minutes down the road to their competitor. The $4 valet parking fee there is less than the $15 here to get amenities that every other spa provides for free.

Lindsey B.

The masseuses here are the best. I've never had a better massage than here. Their bathing and hot tub, cold plunge, and saunas in the women's side are so amazing. Very clean. The communal area with the different saunas and cold room are so relaxing. I got a fresh juice and smoothie while here and both were great. I wish I lived here because I would probably come at least once a month, if not more. Also, they have a newer communal pool/hot tub floor. You will need to wear a bathing suit on this floor. It's beautiful and super big!

Olive S.

I have lots of thoughts on this one. I also want to help anyone who is considering going here information on what to expect because I found that the website did not provide adequate information. I did not come prepared but that doesn't have to happen to you if you read this.

The information I'm referring to is specifically that this facility will give you either a ROBE or a UNIFORM to wear in the co-ed area, but not both. It is industry standard for a spa to provide you with both. I've never been to a co-ed spa where they don't give you clothes. When I addressed this to the gentleman at the front desk (who was very polite and courteous, I might add), he explained they give robes so that people don't go into the pool with the uniform. Essentially, the expectation was for the customer to bring a bathing suit, but that's no on the website and no one mentioned that when I called. Eventually, they caved and gave me a uniform and a robe, but it would serve everyone better if this information was on the website. Even though it worked out for me, this may not work out for other customers who don't feel comfortable walking around in just a bathing suit and robe. Both should be provided.

I'll begin with the positive of what I liked in this facility: it was HUGE and quiet. I went on a Monday night holiday and was surprised how few people were there. I appreciated the free parking. I liked that there were plenty of facilities and places to rest. It feels like the owner took notes from Wi Spa and built quite a good competitor of a spa. I will say that the co-ed pool area looked really cool when you walked in. Had I been prepared with the information, I would have loved to come swim some laps, lounge around and use the spa facilities. I loved the robes - they were big, good material, and was really cozy wearing mine. I also appreciated that they had large towels as well. The body wash, shampoo and conditioner were fantastic! I liked the Himalayan salt spa - it was the perfect temperature and beautifully decorated inside.

However, I noticed that, while a lot of investment was put into the facilities themselves, there was some noticeable cut corners. First, the pool in the co-ed area isn't heated so don't expect to use this in cold winter months. Second, as I addressed earlier, they were stingy with many items such as robes, uniforms, and TOWELS. You don't get more than 1 large and 1 small towel. You also don't get a razor or toothbrush unless you ask for one. It also seemed like they were understaffed as it took a long time to get our food. That's likely because it was a holiday, but the food itself was a little disappointing. I ordered the spicy beef soup and was a little disappointed to find no carbs of any kind with the meal. No noodles inside the soup and no side of rice. I was hungry not much later. Also, bring shoes because they don't provide any and it seems like a lot of people wear their shoes from the outside in the spa (which is unsanitary IMO).

All in all, I had a great time and you will too if you have everything you need to be prepared for how this particular spa functions. It has great potential and I hope it gets more customers so that way it can be a more comfortable experience with all the bells and whistles.