Spa Gregorie's Newport Beach - Newport Beach, California

Michelle T.

I received a gift card to Spa Gregorie’s and scheduled an appointment for a facial. Booking was easy, and the scheduler was very kind. Upon arrival, I was pleasantly surprised by the entryway, which featured a variety of products, and the front desk staff was welcoming.

However, there were a few hiccups with my experience. I initially booked a 60-minute facial but was scheduled for 75 minutes instead. Thankfully, they accommodated my request to adjust the time.

Once I entered the locker room, I found the space underwhelming. The flooring felt more commercial than spa-like, and there was no noticeable relaxing aroma or soft music, which I expected. The locker room itself felt more like an upscale gym bathroom rather than a tranquil spa retreat. While they provided robes, the one I received was visibly worn and tattered, which I also noticed on another guest’s robe. This is an easy fix that should be addressed immediately.

The relaxation area was comfortable, and the sofas were a nice touch. However, the décor was outdated, and the space could benefit from a design refresh.

Despite being the first appointment of the day, my service started late, which unfortunately cut into my treatment time. Inside the facial room, the bed lacked warmth—something I typically expect during a spa treatment. Looking up, I noticed the vents were old and dusty, which was not ideal when lying face-up for an extended period.

The facial itself was fine, but the flow felt disjointed. At one moment, my face was being cleansed, and the next, my hand was being massaged. While the massage was nice, it didn’t feel cohesive within the treatment. I had also requested extractions, but I don’t believe I actually received them, as I didn’t feel any of the usual techniques used for blackhead removal.

One thing the spa does well is its investment in quality skincare products. The serums, lotions, and sunscreen applied at the end smelled wonderful and felt great on my skin.

Another issue worth mentioning is that the photos on the Google Maps page don’t seem to reflect the Newport Beach location. This could create misleading expectations for first-time visitors.

Overall, Spa Gregorie’s has potential, especially given its location in Newport Beach, but it could benefit from some updates and more attention to detail. I would highly recommend management consider bringing in a secret shopper to experience these issues firsthand. Many of the concerns I noted—like worn-out robes, dusty vents, and outdated spaces—are things employees likely see daily, yet they haven’t been addressed.

I have another gift card, but I’m not in a rush to return for a service. Instead, I’ll likely use it toward purchasing products from their shop.

Sahar

Been here twice, and had a bad experience both times.
The first time, another client took my shoes from the locker room and front desk and manager’s solution was “you can wear our spa sandals home and if we find your shoes we will call you”. My shoes, by the way, are $1000 shoes. Not that the price should matter, but it is insane to tell a customer that you aren’t going to go grab their shoes from the customer who probably took them, instead, “they’ll call me IF I they find my shoes”. I was stuck at the spa for an hour after my treatment trying to get them to bring me my shoes.
Decided to give this place another try yesterday, frankly because they had same day appointments available and other places did not, which should have been my first red flag, so my mistake. I was greeted by the same receptionist as last time I was there, Cameron is her name I believe, and she is the rudest receptionist I’ve ever dealt with. From the second I walked in the door, her tone with me was rude, short, and snarky. I let it go, yet as I was leaving my treatment, I witnessed her speak to the client in front of me in a perfectly normal tone, laughing with her, and as soon as it was my turn, watched her tone completely change to being rude and snarky again.
For a spa that charges as much as they do, the least they can do is offer good customer service. To be greeted and end your treatment with a rude receptionist is completely unacceptable, especially since your clients are the reason you have a business to work at and receive a paycheck. I guess Cameron at the front desk doesn’t know her job description at this place lol. Extremely regretful that I gave this place my business twice. It’s unfortunate because my actual masseuse was nice.
There’s no shortage of nice spa’s in Newport so save your money and use it towards an actual luxury spa! At least there you will be treated with respect by the front desk!

Beeta M.

Came here this afternoon for a massage since I had two gift certificates. The lady who massaged me was named Pam I believe very sweet lady . I came here once before and loved it but when I went she barely gave me a massage she kept talking which I didn’t mind cause I said a few things but she kept going and I didn’t want to be rude but I was trying to close my eyes and relax . I told her to focus on my problem area since I work a lot and she did but towards the middle she kept going over my neck in these weird motions for 10 minutes like I pay 150 for that Then she was like let me tap on ur legs so u can get a full body massage experience im like ok. I’m not the person to confront which is hard but jeez I was not expecting that at all . If your gonna charge your customers this much plz get better people to be a massage therapist. Oh and half way through she complained her arm was hurting which took time off my TIMED massage like rlly . I understand if you need to step out but it was very unprofessional .

Karla B.

Started coming here recently for my pedicures and it’s heavenly! Julie is an absolute doll and it’s very attentive to what your skin needs using top quality products. I’ve enjoyed my pedís and look forward to experiencing some of their other services as well!

Corey P.

Birthday celebration for the wife. Took advantage of Spa Date package for two and was not disappointed. Nice clean facilities. Quiet room had snacks to share and different types of champagne. Sauna and showers in locker rooms. No “true” eucalyptus steam room, but showers get hot and branded eucalyptus “mist” included to get the job done. Great customer service and they made my wife feel extra special.

Linda S.

Be careful when using gift cards. I received a Spa Date for two gift certificate and booked a massage for myself and my daughter. The woman who was booking the massages said that she thought they were 90 minute massages and put me on hold to check. Came back and said yes, they're 90 minute sessions and booked them. At checkout I was told the balance was another $140 after using $293 gift card. They took $15 off and said they'd "talk to the person about it." It might have been worth if if the massages were good, but they weren't. Despite saying I like a good amount of deep pressure, except for my back it was basically like having lotion rubbed on me and my legs wiggled through the blankets. My daughter's massage was slightly better, but we could have had much better massages at the Korean spa for half the cost.

Clairre K.

This spa is nice, clean, has a friendly staff, and a calm environment located in a Newport shopping center with easy parking. The sauna is located in the locker room and there are 2 showers, plenty of toiletries, hair products, hair dryer, and large towels. The robes are soft and comfortable and sandals too. Massage tables are comfortable, heated and have soft sheets/blankets. Aaron is an amazing massage therapist, he is friendly, professional, and listens to your needs and wants to provide an individualized service for his clients. He is strong but mindful with pressure and technique and has the client's wellness in mind. He understands client preferences and checks in often ensuring a positive experience....he is very good at what he does. I would highly recommend Aaron's massages!

Pam L.

We had a girl's weekend and five of us booked massages this past weekend. The spa is clean and the ambiance is fantastic! Each of us had a great experience with our masseuses! Highly recommend and will definitely return the next vist!