SenS Suites Livermore, SureStay Collection by Best Western - Livermore, California

Stephanie M.

FANTASTIC!! We stayed here for almost 2 months, for work. The amenities are plenty. Basketball court, pool, hot tub, and a very clean laundry room. The grounds are nice and clean. The room was huge and clean, great kitchen with everything you need to cook. It’s quiet and the front desk staff were so helpful and friendly! The housekeeping staff is top notch!! We hated having to leave. We will stay here when work brings us back to the area!! THANK YOU SENS.

Leo R.

This bar non one of my favorite places to stay. Nothing like a hotel. It carries very roomy homelike feeling. I would recommend this place to both friends and family. they have a verity of different rooms to meet your needs.

Ronnie P.

This place is horrible. I made a reservation and was unable to go on my trip because my wife came down with the flu. I understand that I had picked a rate that didn't allow cancellations. When I called them I learned that they had made two reservations and they charged me for BOTH.... When I called back to explain that I didn't make two reservations they refused to refund the second reservation. I will never stay there again....

""

Positive: "" Negative: Homeless man with bottle walking around by our building (backs up to freeway) mice getting into things (caught one), bathtub faucet dripped 24/7 , dirty refrigerator inside. Only continued to stay there because it was next to my wife's 50th reunion.

Amandalyn C.

My then fiancé (now husband) and I booked a block of rooms at SenS Suites for our wedding guests on the weekend of 4/20/2024. We were in contact with Nicole who was very communicative and accommodating. As wedding date got closer, she would update us on how many people have booked under our rate. When we arrived the day before our wedding, she was even hanging up a welcome sign for those who booked to stay at the hotel with us. Nicole also gave us recommendations of nearby bars open late that we could take out after wedding party to. Myself and my guests were surprised to find the rooms were very spacious and clean! One of my guests even said he could live there because it reminded him of a mini house! Lol. I did enjoy that every room had a full on kitchen! Although I didn’t not get to use all the amenities, SenS Suites did have pool, hot tub, basketball court and more! They are also pet friendly, it was nice to bring our fur babe with us! Also, breakfast in the morning was filling and a nice start to our day. Thank you Nicole and SenS Suites staff for making us feel at home during our stay! If we’re in town again, I would for sure book with y’all!

Ross

STAY AWAY...
( *Response to owner's response added at the end )
My girlfriend and I stayed at this hotel for several weeks until we discovered a SPIDER INFESTATION in our room.

Initially, we noticed a single spider every few days, which we killed. However, over a few days, we killed three spiders together. A few more days passed, and we killed a fourth one.

Then my girlfriend mentioned, "I forgot to say, I killed a couple when you were out," which reminded me I also killed a couple one day she was visiting family. We realized between us it was more like 10 SPIDERS in too short a timespan to be normal.

So I went looking - Found them BEHIND ALMOST EVERY OUT-OF-SIGHT AREA. Inside lampshades, behind curtains, behind nightstand - less than a foot away from me sleeping.

- I have images.

- I have video.

- I found 10 other reviews posted over the last two years on Google, Yelp, TripAdvisor, and Kayak mentioning either insects or rodents.

- One guest accused the hotel of having bed bugs. The hotel's response was that they don't have bed bugs, only "spiders and beetles."....WHAT?!

So, don't fool yourself with "WeLL yoU STaYed HerE So LoNg..." Yes, we tolerated the occasional spider, but once we discovered there were MANY more hiding behind furniture and curtains, we left IMMEDIATELY.

These webs weren't new. They were thick, layered. I slept inches away from 2 spiders behind the nightstand. Hotel's stance I guess is "BuT TheY DiDNt BiTe YoU"

So I demanded a refund. CA law states any place with "infestation of insects, vermin, or rodents" is not legal to rent out.

There's nothing to debate - it wasn't legal to rent out - period.

I WAS WAY TOO NICE and even offered to let them keep $1500 of what I paid and put that towards fixing the problem.

Guess what the manager said? My claim had "NO MERIT."

WHAT!?

- Despite photo and video evidence.

- Despite their own staff mentioning spiders in the rooms, as I mentioned above.

- ANOTHER guest who was there the same time, different room also complained of spiders, its here on google too. The hotel replied, saying they would work with their "maintenance department and a third-party pest control company."

Interesting... so they're calling the pest control company to say, "We don't need you"...because they told me my claims had "no merit."

..how would you address an issue that had "no merit"? You'd do nothing.

SO BEWARE: I was the second person to complain about spiders that week, to them it's no big deal, so they're doing NOTHING about it.

What complete MISMANAGEMENT, and AWFUL decision making. Truthful reviews from me and others will cost them *WAY MORE* than a refund and addressing the issue. A true failure in leadership.

How could anyone just dismiss something so serious? Does he think "HEY Buddy - Some people like spiders!" ?

...or "Haven't you heard of SPIDER MAN? He's a HERO, have some respect!"

...I have no idea.

So STAY AWAY, if you're looking for a place to stay, keep lookin.

------------
>>>>>*RESPONSE TO HOTEL'S REPLY*
What? I didn't threaten or even imply a suing. Not even once do I mention lawyers, a lawsuit, or court. What the hell.

I wrote a long, EXTREMLY detailed account- you must get SO MANY complaints you quickly scanned it, assumed its another lawsuit threat.

CA Health / Safety Code isn't confusing: a room w/ an "insect infestation" cannot legally be rented out to people.

^ EVERYONE NOTE THAT HE DOESN'T UNDERSTAND THIS!!

I said I demanded a refund in my own post, you coming here to say that does NOT make you look good, or me look bad.

Wow, you ACTUALLY don't understand that ANYONE READING THIS would say I'm owed a FULL REFUND.

Yep - a $5k refund would leave you OVER $1500 - I was being WAY TOO NICE.

That's more than enough to cover any expenses (power, water, breakfast) and let you quietly resolve the problem - any QUALIFIED manger would be THANKING ME for offering this.

So of course when I see you FAILING TO UNDERSTAND what would be simple, and obvious to anyone else - I feel OBLIGATED to WARN PEOPLE.

Stanford R. H.

The room was clean. The service and the breakfast, the location, all that was great. But the room desperately needs a new mattress and new carpet. It could also do with a new toilet, a new TV, maybe a new alarm clock... this place probably hasn't been renovated since the 90s. The bed was not comfortable, as it was very firm but a bit lumpy. If you come, don't get room 113.

Ulises A.

Spiders, and roaches throughout rooms. Other guests smoking marijuana and drinking on ground level balcony blocking the stairs that lead to my room. Stains on pullout mattress and sheets. Sounds of rats scratching coming from locked door where A/C unit is located.