Santa Fe Massage And Wellness - Birmingham, Alabama

S Allen

First time getting a massage state side and must say it was very nice. Our appointment was at 3, but they started late. While waiting, they offered bottled water, lemon water and mimosa. The decor and mood in room were very nice. My masseuse was very nice and made sure she was hurting me. She made sure to hit problem areas make overall experience good. The water in the tub was just right. The strawberries were good, but do wish they were dipped in white chocolate.

Madeline Puckett

Absolutely AMAZING! We had a group of 8 celebrating a bride-to-be and Santa Fe went above and beyond to make our day special! The services were phenomenal and each of the ladies bragged about how great the massages/facials were. Some even booked return services! The lunch provided was delicious and more than enough to feed all 8 of us. I would HIGHLY recommend this to anyone looking for a girls day or a way to treat yourself! We will certainly be back!

David Glenn

When I tell you guys this experience was nothing short of phenomenal I mean that sincerely! I called on a Friday to schedule the couples package for my wife’s birthday and everything was perfect! The staff was very friendly and welcoming, they allowed me to come in early to set up our massage room with the decor I had for my wife. The massages were unreal! I felt as if I had taken a much needed nap while wide awake lol. Definitely going back and if you’re reading this, contemplating booking, DO IT! I promise you will not regret it

Micah Thompson

Update 8/11/2024:
SF Day Spa - I have amended the year listed in my review to reflect that I purchased this massage package in December 2022. Thank you for clarifying that fact about the date of purchase in your response.

Regarding your accusations against me: You are mistaken. I was providing honest feedback as a Santa Fe customer. I do not know why you are claiming this has something to do with earning Google “points”. That is irrelevant to my review and it does not reflect well on y’all to use that line of reasoning to try and dismiss my experience.

Moreover, your decision to accuse me of writing an “dangerous and defamatory” review is both astounding and shocking. It is not befitting of honest business owners to try and retaliate against people just because they did not find the experience worth the money or time. I think you should be ashamed of yourselves for suggesting such serious accusations against me on a Google review platform.

I see there are other people who have also had bad experiences with your establishment. But you have not responded to most of their reviews—why single me out?

If you were really interested in customer service, then you would have taken a much humbler and more emphatic approach to my decision to provide honest feedback on my experience.

I will never return to your establishment.

Original Review:
My wife and I purchased a couples massage package in 2022. The atmosphere was pleasant and clean and the mood lighting was a nice touch. On their website, they advertise they offer deep tissue massage, but upon arrival, we were told they do not offer deep tissue during couples massages. But then the person giving my massage said she would do deep tissue anyway just not on my neck (?). The massage was not truly deep tissue and felt like a normal relaxing touch massage. After the massage, we were told we had 30 mins in the hot tub. But the attendant had waited to turn on the water until that point, so 10 mins of that time was lost waiting for the hot tub to fill up. Then an attendant knocked on the door about 15 mins in and said it was time for us to be done—I told her there was no way we had been in there 30 mins and she said she would check the timer—she did not come back for another 15 mins, so clearly they made a mistake. There was champagne and chocolate covered strawberries included in our package, which we enjoyed. But all in all, this couples massage experience was a let down and not worth the high price tag.

A Montgomery

Recently I shared a girls spa day with my daughters and granddaughter. Each time I visit the atmosphere is relaxing and the front desk receptionists are warm and professional. The service technicians are all wonderful. Mary Ann provides a wonderful and relaxing massage. Mary, owner and aesthetician, provides exceptional facials and body services. A newer service includes foot spa and reflexology which was relaxing.

Sash P

So although the Spa isn't a top luxury spa, I will rate based on my service and not as a spa in general. Emily was superb!!! She was knowledgeable, gentle and a true professional. A gem for sure! I enjoyed my services with her. I did wish there was a relaxing waiting area with a sofa and tea or variety of juices etc. Also the reception desk is way too loud. After a service, you're in relax mode, when changing loud laughter could be heard for a few minutes and was consistent. Upon exiting staff were sitting and gathered talking and laughing. They need to do that in the staff break room not at the desk which is close to the areas where clients are, or speak at a lower tone. Overall 4 but with Emily 5, she would be my reason to return.

Keith Hamilton

Absolutely an amazing experience. Mary and her staff are second to none. Thank you all for the perfect birthday for Pamela. We will be back.

Hendree Moore

Wonderful lower body message and also mini facial. Both attendants did a wonderful job! Most relaxing and warm ointments used. Perfect for the aches and pains in the body!