Red Lion Hotel & Conference Center Cheyenne - Cheyenne, Wyoming

Jesse H.

The renovations going on are nice, but long overdue. The place seems woefully understaffed. I was there three days on my company's dime (thank goodness not mine) the entire time I was there house keeping never came to my room. Not once. After asking about it several times, I got fresh towels and bedding brought up and I changed the bedding myself. I spoke to four different people about house keeping, I hope they've cleaned the room by now.

Nathan L.

The WORST hotel i have ever been to. (For the price $160 CAD $112 USD)

Yes thats a wild claim but please hear me out.

The hotel is undergoing renovation (not mentioned in ANY booking website (I booked thru booking.com and there was nothing about renovations)) which caused the hotel to be a mess, specifically the elevator was covered in plaster and I can't help but feel bad for the people coming out of the pool with wet feet only to get covered in dust and debris.

Which leads to my second point of the RUST/DIRT in the water from both the bath and sink faucet as well as the toilet. Absolutely disgusting I didn't even bother showering it was so nasty.

Bath tub is cracked and horribly repaired in some places, and the people who renovated did a horrible job and spray plastered OVER the outlets (fire hazard) making them unusable in the bathroom. (See pictures below)

WIFI: Not working during my entire stay. Had to use almost 20GB of data just to talk to family and friends as I am solo traveling and would like social interaction... a luxury I guess...

For the price I paid (160cad/night) I would expect much more from a hotel chain around since 1959. Id ask for a refund but the lady at the front desk is too nice and I don't want to make her deal with what I'm sure is the 100th complaint today.

THE GOOD:

The room itself was tidy
Bed was comfy
Breakfast was good.

THE BAD: just about everything else.

TLDR: Do not stay at this hotel if you want to take a shower or have wifi

Zac S.

Definitely get with the day manager Ms. Wallace for any of your hotel needs she’s incredible. Rooms were modernized, Breakfast is great and you can’t go wrong with the Bar & Pool Tables.

There was some light construction going on but they try to put you far away but renovations are part of a facelift. Would recommend staying.

Josh

This was a great hotel at a great price! The lady who works at the front desk on the night shift is so hospitable and helpful, she is truly a credit to this awesome hotel. The room was clean, modern, spacious, and comfortable. Breakfast was great based on the limited time I had to sample it. As someone from Cleveland Ohio I thought the Western style decor of their lobby was cool and unique. I was only passing through town, I wish I had been able to take more time to explore this hotel! Highly recommended

Kyla W.

Worst experience at a hotel I’ve ever ever had. Construction keeping you up and the rooms are nasty. Did you even clean after the remodel? Dust everywhere from what I can only hope to be sheetrock. Want a hot bath? Expect to have a ton of debris at the top of your water. Will never ever stay again. I’d rather sleep in my car it was so bad.

Winter R.

Great hotel with phenomenal staff. Stayed at the red lion for four nights since our truck was broken down and we were waiting on repairs. We had a service dog with us and had no issues. Everybody was kind and welcoming. Staff was helpful. We had a newly renovated room that was very homey and comfortable. We honestly had no complaints other than the fact that the pool was shut down for repairs, which was understandable due to the circumstance. The restaurant inside the red lion was fantastic with homemade quality food, and extraordinary servers that made you feel at home. We are going to miss this place! Hoping to be back one day again.

Kara B. C. G.

I recently held an event there and the sleeping rooms that have been remodeled are great. The best I have seen in a remodel and I have stayed at a lot of places. The staff was very helpful and the conference room was good. We had an issue with sound, but it was not detrimental and the participants at the conference had a great time there. I would host another event there in the future.

Skye P.

We enjoyed our stay here
This place is amazing
The lobby is beautiful the room was warm and cozy
I have lupus and I travel with my ADA cat and suffer from horrible anxiety
But Jeff at the front desk made this stay even better.
Red lion is the first hotel we have stayed that really went above and beyond to help us.
My husband is a traveling Safety Supervisor.
We travel everywhere
So we stay in many hotels.
Wish we could take this one with us!
Cannot express how much we love it here.
❤️