Q Spa - San Francisco, California

Sarah H.

Very unkind and rude head staff. I'd pay to never come back here - and that's saying something because the prices are higher than other salons. After being accepted as a walk-in my first time, I was abruptly told halfway through I had to call in advance and could not get the service I had come in for, while being pressured to do something else instead. No big deal, I paid for a basic manicure, and a couple weeks later I did just that, called and booked ahead, but was treated even more rudely by the same head staff as before and still not given the manicure I requested.

It's too bad, because the nail techs actually doing the work are very kind and good.

Naoko T.

I asked for pink cat eye and showed them a photo and they told me they could do it. They put one coat on me and they didn't magnetize so I asked and she said "no it's fine" and told me to cure it. They put a second coat on magnetized but I told them it doesn't look like a cat eye at all because they didn't magnetize the first coat, then the lady started arguing with another lady for 10-15min before telling me she can't do what I asked her to do. What? Then another lady helped me out to "fix it" but my nails look nothing like what I requested. Also my index finger is more silver because she added an additional coat of silver as part of the "fix" but it didn't work, now the color just looks off. And then they charged me $70 plus tip brought it up to $84. And then I went home and cried because I spent $84 for a bad gel manicure and got to see two ladies argue with each other for 15min over my nails 🙂‍↔️

Tricia D.

It's been 3.5 days since I went in for a gel mani & pedi, and one of my nails from my gel manicure just completely failed -- half of it peeled off. Also, within the first day, I noticed a chip at the tip of another nail on the same hand. My accompanying gel pedicure was great, but the person who did my gel manicure did a poor job. My visit a few days ago was my second visit in the last two months. That first gel mani/pedi held up really well when I went to Burning Man and was in the harsh desert for 2 full weeks.

Jones B.

An excellent gel extension manicure! Emmy did a beautiful job with a design she’d never tried before, and only had to look at the reference photo once before diving in. My nails look and feel great, and the shape/length are what i asked for. The salon was very busy that day so it took a while for them to get to me after they initially sat me down but i was able to go to the cafe next door while i waited! Next time, i will make sure to ask how long it will take between when they seat me and when my nails will be finished, just to know what to expect lol

Giulia K.

My nails came out amazing! Customer service was great and a really relaxing environment (chairs do have massage). I first came in asking for a very complicated design and she told me she would try but it might not work. It did not but we pivoted to a new design and it was amazing! She was very patient with me and took time with choosing colors and going over new design.

Liz Z.

Best nail salon in the neighborhood! Excellent service and very reasonable prices.

When I had to come back in the next day after realizing my gel extensions were too long to play my guitar (lol) they trimmed them down, filed, and recoated free of charge. I didn't catch the name of my tech (sorry!) but they were just so kind to do that. Will definitely be back 🙂

Abi S.

The best hidden secret of San Francisco spas. Perfect gel nails every time. My nails have gotten more healthy from coming here bc the staff are so great at what they do. They’re all so sweet and accommodating.

D Y.

Summary: way overpriced, not great customer service, mediocre to poor job. Will not be coming back because other salons in area are better and for cheaper.

Pros: very clean and new, accepts credit cards (service and tip), opens a little bit later than most nail salons, lots of color options for gel

Cons: not great job on nails (see photos - not smooth along cuticles. Taken day of manicure), streaks in color and lady blanes my color choice (other salons have done it great and fine), not many choices in color for regular mani, staff insisted on paying before for service and tip but I wanted to wait until after my nails were done and already had my credit taken out for easy payment)