Potbelly Sandwich Shop - Joliet, Illinois

Jennifer V.

I just left the drive thru and was SHOCKED at the rude girl at the window. I was charged $14 and I just pointed out the sign on the board said Skinny and soup were 10.49 and she said the difference was just tax. When I let her know my receipt charged more, she slammed the drive thru window shut and walked away. I had been a pretty consistent customer to Potbelly's before this exchange and I can honestly say I will not be going back. Chick Fil A people down the street are much more polite.

Hanna Z.

We always so drive thru when we come. I appreciate the freshly made food and friendly staff. It isn’t super fast because sometimes they only have one person working but that’s okay.

Kenneth H.

My sandwich is always cold like it came out of the fridge and the bread is always soggy like an italian beef. Do better. I don’t blame the staff i blame the executives that do not care about the service to the customers

coolrider1919

I tried the tuna and veggie soup. The Tuna was dry. Why is it you have the option to change the bread but never get what you ask for. I did not want multi grain yet still got it. FYI ..in case you don’t know make sure to pick the toppings you want such as tomato, onions and etc. otherwise just a sandwich plain. Veggie soup flavor is awful. I give 4 stars cause people are nice. Always ready. Nice drive thru and the chicken pot pie soup is usually amazing. Today I tried something different. Don’t recommend the tuna or veggie soup. Do recommend chicken pot pie soup and any of the cookies are good too.

Y C.

Update: 6/21/2022... I couldn't pass up another review to Potbelly. Shout out to Ms. RYLEE (I hope I spelled it correctly)... she was super amazing. Extremely helpful.. this girls needs a raise!!! I will continue my visits as long as I keep feeling welcome when I visit! I appreciated the warm meals for my guy and more importantly for myself. Thank you to all at Joliet Potbelly... you all rock! You really do!!!!

I have to say this location is great to stop in and get that bite when craving a Wreck.
The staff behind the counter is super nice and always smiling. I shall return again soon!!
(I'm there at least 3 times a month😊)

A B.

I continue to support this location but unfortunately they just can’t get it right . I have went a handful of times just recently and every time it never fails they forgot an item and or incorrectly prepares the order . This time my sandwhich was prepared incorrectly . I stated,
Received attitude, had my sandwhich snatched, thrown away and watched them make another sandwhich aggressively while laughing making remarks as if the situation was comical.
Uncaused for behavior for their mistake.
Not how you treat customers .

Wendy S.

I am absolutely disgusted with the way I was treated by staff. I went in with my mother we ordered our sandwiches and were rushed by who I presume to be the manager Jenna. When I got my order it was incorrect so I kindly asked them to remake my sandwich. When Jenna was told it was made wrong she rolled her eyes and started talking to her coworker and it really upset me. I usually love going in to potbelly and eating but I will not be returning again after this. Completely unacceptable for staff to be this way.

April J.

I would eat here more often if the staff was better. Customer service is not great. Paying attention to one's order and making it correctly seems to be challenging.