Paradise Valley Spas San Jose - San Jose, California

Dana T.

I give this place 5 stars because of the entire experience. I came by a year ago but was not ready to buy. When I came in this time I was convinced that now was the time. I am so thankful that the sales person convinced me to take this step forward into my health and fitness. Not only has the spa sparked my family life, but as well me and my husbands social life. We are introverts and in somewhat of a slump in out relationship. After purchasing out spa, it has turn the light switch on, on our social life. We have bonded with people we have not seen in years. Having a spa gives you a relaxing activity that is easy. No more having to think of reasons to hang out, we just relax in the spa and enjoy the therapy with our friends. A couple glasses of wine and bubbly water, and we are set. We even put an outdoor TV outside so we can watch football in our Spa. The customer service team went above and beyond to give us advice on water chemistry. At first balance the chemicals took some knowledge but eventually we got it and now it has been sparkly clear since 🙂

Renee T.

Great customer service. My cousin as well bought a spa from here I highly recommend. She has had her spa for several years and has had great experience with their service team and technicians. That is a big reason I bought from them and that is because of the wonder experiences she has had buying from them. My spa is newer and runs beautifully.

Eleazar M.

My wife and I purchased a Hydropool Swim Spa from Paradise Valley Spas and Johnathan Michaels was outstanding throughout the whole process, and even continues to do so even after receiving our spa. We were originally told we could expect our spa to be delivered in about 8-10 months from ordering, but Johnathan managed to get us our spa in half that time! From the beginning, he was very responsive to our emails and calls, helped make adjustments on our order with no issues, and has been very helpful and informative when it comes to learning how to maintain our new spa.

Highly recommend Paradise Valley Spas and Johnathan Michaels!

Michael W.

It's hard to give Paradise Valley Spa an accurate rating because in-store I had such a great experience picking out a hot tub. However the post-sale customer service deserves about 10 negative stars. In order to help other users make a well researched design, I thought I would give my thoughts to help you before you go here to buy a hot tub.

The Good
- The in-store experience was great. Jason was very helpful and did not pressure us at all into making a purchase. He was able to answer any questions we had and helped us pick out the right spa.
- He was very responsive in walking me through the steps and also recommended a great electrician to help pre-wire my backyard for the hot tub.
- The delivery team was great, they did a great job of getting the hot tub installed in the proper place.

The Bad
- Ordered my hot tub on 12/13/23 and was told via email that "build time at the Sundance Factory is normally 2-4 weeks."
- I reached back out a month later (1/12/24) and was told there was no update as of yet but that "he expects my hot tub to be arriving at our warehouse any day now."
- I emailed again 8 days later (1/20/24) and he said "shouldn't be much longer"
- I finally got an email on 1/30/24 saying that my hot tub has left the Sundance Factory and will be arriving at the warehouse in a day or two and customer service would reach out to set a delivery date.
- the customer service team reached out to me on Friday 2/2 to set up a date for delivery. I was unable to take the first time slot on Monday (2/5) but asked to get on the schedule for 2/8.
- I assumed I would be the first priority on Thursday as they told me they haven't even set the schedule yet, but instead I was given a window of 1pm - 5pm. A 4 hour window in the middle of the work day is not ideal for someone who works from home and has to move his schedule around to accommodate.

Overall my experience with PVS has been underwhelming and disappointing. For making such a big ticket purchase, I expected much better customer service and transparency. I find it odd that they have no visibility into the timing of the hot tub, if that is true that is an area they should look into. I don't mind that it took over 7 weeks to build, what I do mind is that they kept telling me it would be ready when it wasn't. I would prefer honesty and transparency from the get go.

Also I shouldn't be the one who has to keep reaching out to the sales person to ask where my hot tub is. Jason could have easily reached out to me after the 4 week mark and said "Hey, sorry your hot tub is taking so long. There are some issues at the factory, hopefully in the next 2 weeks it'll be ready"

I would not recommend buying your hot tub from this store as there are plenty of other options out there who will probably provide you with some better customer service.

Michael A.

Our entire experience with Paradise Valley Spas has been awesome! Jonathan is a great, no-pressure salesman that helped us pick the right spa. He was very patient and answered all of our questions, not to mention offering lots of relevant information that we never would have thought of. We placed our order and the spa was delivered about a week early. The electricians that Jonathan suggested (JMC Electrical) did an amazing job as well. We went back today to buy some additional accessories, and Jonathan was more than happy to take the time to answer all of our noob questions.

I highly recommend Paradise Valley Spas, and Sundance-brand hot tubs. We now own a nicer spa than I have ever been in elsewhere!

Jean-Michel T.

Was happy with the shopping experience, the advice and in-store test, but after that it's been a disaster. On a 15k$ brand new spa, it started rusting 3 weeks into using it. Tech verified it was not due to my water. Other pieces started peeling off. I'm still waiting for the replacement parts (15 months later!!!) and a recall on thermostat, and they again cancelled on the day. I've lost trust in that business.

Donna S.

Justin the service manager was excellent. He came out to our house and oriented us to all the spa mechanics and how to use the chemicals properly to keep our spa sparking clean. My only regret is that I did not get him out here sooner! Don't forget to ask for your 1x free consult. Thank you for your excellence!

Amy V. W.

I purchased my Sundance hot tub from paradise spas over a year ago. The process was very smooth. Don and Jonathon helped me through the process, they are both very knowledgeable on all the available hot tubs and features. I highly recommend this store, I love my hot tub !