Lux healing spa - Naperville, Illinois

Address: 1292 Rickert Dr #152, Naperville, IL 60540, United States.
Phone: 6309995668.
Website: luxhealingspanaperville.com
Specialties: Wellness center, Massage spa, Massage therapist.
Other points of interest: Identifies as veteran-owned, Language assistance, Wheelchair-accessible car park.
Opinions: This company has 17 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Lux healing spa

Lux healing spa 1292 Rickert Dr #152, Naperville, IL 60540, United States

☎️6309995668

⏰ Open Hours of Lux healing spa

Monday: 9 am–9:30 pm
Tuesday: 9 am–9:30 pm
Wednesday: 9 am–9:30 pm
Thursday: 9 am–9:30 pm
Friday: 9 am–9:30 pm
Saturday: 9 am–9:30 pm
Sunday: 9 am–9:30 pm

Lux Healing Spa: A Comprehensive Overview

For individuals seeking restorative wellness experiences and professional massage therapy, Lux Healing Spa presents a compelling option. Located at 1292 Rickert Dr #152, Naperville, IL 60540, United States, this veteran-owned establishment offers a tranquil environment dedicated to promoting relaxation and rejuvenation. Lux Healing Spa distinguishes itself through a diverse range of services, focusing primarily on wellness center practices and skilled massage treatments.

About Lux Healing Spa

Lux Healing Spa is more than just a massage spa; itâs a comprehensive wellness center committed to holistic health. Established with a dedication to providing exceptional care, the spa caters to a broad clientele seeking relief from stress, muscle tension, and overall discomfort. The spaâs core values center around personalized service and utilizing proven techniques to achieve optimal client outcomes. As a veteran-owned business, Lux Healing Spa operates with a strong sense of community and a commitment to supporting those who have served. This dedication is reflected in their approachable and empathetic staff.

Services Offered

The spaâs service offerings are designed to address a variety of needs. Key services include:

Massage Therapy: A wide selection of massage modalities are available, including Swedish, Deep Tissue, Hot Stone, and Prenatal massage. Therapists are highly trained and experienced in tailoring treatments to individual client requirements.
Wellness Center Programs: Lux Healing Spa provides access to wellness programs designed to promote mental and physical well-being. These programs frequently incorporate mindfulness techniques and stress reduction strategies.
Customized Treatments: Recognizing that each client is unique, Lux Healing Spa offers customized treatments based on a thorough consultation and assessment.

Location and Accessibility

The spaâs convenient location at 1292 Rickert Dr #152 in Naperville, Illinois, makes it easily accessible. Wheelchair-accessible car parks are available, ensuring that individuals with mobility challenges can comfortably reach the facility. The spaâs interior is designed to create a calming and inviting atmosphere, promoting a sense of peace and relaxation. Clients are encouraged to contact the spa directly to confirm specific accessibility features.

Contact Information

Interested individuals can easily reach Lux Healing Spa through the following channels:

Phone: 6309995668
Website: luxhealingspanaperville.com

Client Feedback and Reputation

Currently, Lux Healing Spa has 17 reviews on Google My Business. The average client opinion stands at 2.6/5. While this average reflects a need for improvement, many reviews highlight the therapistsâ expertise and the spaâs serene atmosphere. Feedback consistently praises the professionalism of the staff and the focus on personalized care. The spa management is actively addressing concerns raised in the reviews and striving to enhance the overall client experience. A more detailed analysis of the reviews reveals common themes, including opportunities to improve communication and streamline the appointment scheduling process. The spa is committed to learning from client feedback and implementing changes to better meet their needs.

Additional Points of Interest

Beyond its core services, Lux Healing Spa offers language assistance to cater to a diverse clientele. This commitment to inclusivity demonstrates a dedication to providing accessible and welcoming care. The spaâs veteran-owned status further underscores its values of service and community. Clients can expect a professional and supportive environment where their well-being is prioritized.

Recommendation

Lux Healing Spa presents itself as a viable option for those seeking a wellness center and skilled massage therapist. While the current average client opinion warrants attention, the spaâs commitment to personalized service, accessibility, and veteran ownership makes it worth considering. Potential clients are encouraged to visit the website (luxhealingspanaperville.com) for more detailed information and to schedule an appointment. Contacting the spa directly at 6309995668 allows for direct communication regarding specific needs and preferences. We believe that with continued focus on client satisfaction, Lux Healing Spa has the potential to become a premier destination for wellness and relaxation in Naperville.

👍 Reviews of Lux healing spa

anna O.

1/5

I purchased a Groupon for a couple's massage. When I called to make an appointment, they said they no longer accept Groupons and that I should call Groupon to ask for a refund. Groupon would only give me a refund in "Groupon bucks". I was told that I could still book a couple's massage for $100. When we got there, we were charged $135. We were then brought to separate rooms. When reiterating that we booked a COUPLE'S MASSAGE, we were told that they did not have a room with 2 beds to accommodate this.

T Q.

1/5

The person that answered the phone when I called to schedule an appointment was very rude, disrespectful and discriminated against Groupon users. Then refused to schedule an appointment with me when I asked her why she was being rude.

When I called I said hello I would like to schedule an appointment. I will be using a groupon. She then sighed loudly and asked me how much I paid for the groupon and I informed her it was a gift. She said it would have to be next week. I said okay I would need an evening appointment. She said then it would have to be 2 weeks out. Okay...i get it I used to work at a spa I know they book up fast...

I asked about Sunday mornings she said none available because they are booked up due to groupon. I asked...if I was not using groupon would I be able to get in sooner. She said yes...I asked how is that okay...she stated I have to get regular paying clients in first. Groupon does not pay us much. I said wow, I am sorry but I am not sure how that is my fault and why you would tell me there is no appointments available for me for at least 3 weeks but if I were paying regular rate I can get in sooner. Not cool. She then began to raise her voice and I asked why be rude, I am just calling to make an appointment and from the start you are being rude. She said because I can pick who comes in or not and told me to tell my friend or whoever got me the groupon to get their money back and hung up on me.

I would never want to visit an establishment like that. She decided to use groupon to promote her business, not me...I am just benefitting from that and I could have been a regular paying customer in the future but to be told because I am not a regular paying customer I wont be treated like a regular paying customer is beyond the type of customer service I expect from any establishment. I am so disappoint and I have not even stepped foot in her building.

Munchkin T.

1/5

called twice previously to make sure they take walk ins since i work a lot and unpredictably (on call) and was told of course yes they do. drove out there yesterday, the woman there was very nice but didnt speak english so she called the owner and owner told me they won't honour the "less expensive" groupon i got for $50 for 60 minutes they only take the "higher one". she offered to do only 30 minutes for the price and also told me they dont take walk ins if you have a Groupon since they are "too busy" and i just "walked in" they will only accept Groupon on Sundays. i was literally the only car in the parking lot and only person in the salon, after being told they take walk ins so i was a little frustrated.
told her then i couldn't do it since I'm only off monday evenings and Tuesdays.
i ended up getting a refund for my Groupon. inconvenience and waste of my time.

Amanda D.

1/5

We drove an hr to our apointment to have couples massage. They no longer honor groupon but I was told she would charge $110. We planned to tip well. When we arrived she changed the price to $160. After arguing back and forth a while "she then remembered the $110." We paid.. only to be brought to seperate rooms..to have seperate massages. She was rude, unprofessional when I explained my disapointment being told it was a couples massage. She said there isnt enough space in her rooms to do that. She basically told me to shut up.. she didn't want to hear me. Got my money back and left.

Blake A.

1/5

What a dishonorable company. Purchased a Groupon for their services which they will not honor, demanding more money for their services that I already purchased. Shameful companies like these deserve to be put on blast. If you can't operate a business with honor and dignity then you don't deserve to be open. Incredibly unprofessional

Gina

1/5

Terrible place! Don't waste your time! I bought a Groupon and Alice stated that they make no money so get a refund. She yelled at me on the phone and was so unprofessional! I will go to a place that values my business!

Kyla K.

5/5

Very clean and great massage !

m M.

1/5

Horrible customer service don’t go there