Kohler Waters Spa at Lincoln Park, Chicago - Chicago, Illinois

Christine O. L.

I hate that I have to write this review, but I have no choice given the lack of care and lack of response from management at Kohler Spa. I visited the spa for the first time in February 2025 with my childhood best friend who I haven't seen in 10 years as we are long-distance. We each had a massage (which was wonderful and the technicians were excellent). After the massage we went to enjoy the rest of the spa. Mere minutes into our time there, my friend went to pull herself over the side of the cold plunge and her hand slipped on the edge of a sharp tile that was poorly installed and lacerated her hand, which required us to leave immediately and go to urgent care because she was bleeding so badly. So at the end of the day, we paid $800 for a couple of massages and a non-existent spa day, plus hundreds more in the urgent care visit. The management initially said they would give us day passes to return, but in the end they did not honor that offer (not that my friend could use a day pass anyway since she doesn't live in Chicago). They seemed more concerned with whether any of the blood got into the cold plunge pool (it did not, it was all on the floor where the cut happened). Needless to say I will not be returning and have warned all my friends.

Emily F.

I decided to do a solo Valentine’s massage and everyone from the front desk, to my tour guide, to Melissa who did my massage, were just so wonderful. It was snowing & a “holiday” and I appreciate so much, the kindness. Fab massage and that massage bed was amazing too! Such a great way to treat yourself!! Thanks to all!

Christen F.

My husband and I went to this spa recently. WOW what a wonderful experience! We actually showed up on the wrong day by mistake and they were able to still make accommodations for us to receive similar services to our original package. The staff were professional and helpful. The place is extremely clean. It’s definitely the place to go for relaxation and recharge. We had the facial, hydrotherapy and massage. All were excellent. I would absolutely come again. Highly recommend.

Raquel W.

Amazing spa. They do great deals for educators & health care professionals. Worth every penny. The staff is so friendly. The amenities are great.

Suzette

This was the worst massage I’ve ever experienced, and I’ll never return. I’m a member at Hand & Stone Massage and consistently receive much better treatments there. To make matters worse, this place charges an arm and a leg. I went in May to celebrate my birthday, and it turned out to be a major disappointment. I would give it zero stars if that were an option.

Tracie C.

Went to Kohler yesterday for a spa day with a gf. I’ll keep this brief. The staff there were all extremely nice and helpful. My massage was wonderful and the masseuse was great and kind. The negatives were the state of the women’s locker room. There were towels on the floors, food on the floor (almonds and granola), dirty wash clothes in the showers, empty glasses everywhere etc. Also, the eucalyptus spa was broken which was such a disappointment. Now, they did give me a day pass to use but I don’t see myself going back with everything I stated above. Especially not for the price.

Giana G.

I got a giftcard for my birthday and was so excited to book a spa service here in August, however, when I got there I was denied service because the massage therapist was uncomfortable touching my skin without gloves due to the fact that I asked for unscented oil or fragrance. I have allergies and could potentially get a rash or breakout, which I thought was a reasonable request. The massage therapist, Nokia (or something like that) proceeded to act like I was a leper while there was nothing wrong with my skin. She left me on the table awkwardly and said she would find someone else comfortable with giving me a massage, mind you this was a $450 experience, and she left me laying there for a long time only to come back to say no one else is comfortable. I have no clue what she relayed to them, but this was completely mortifying and upsetting. It had me in tears feeling so triggered and It was the opposite of a relaxing experience. They tried to book me in another day, but why would I want to come back and give them business when my allergies still stand and apparently the potential to get a rash is a no no. While in tears at the desk many other customers were telling me to feel better, I was so completely uncomfortable and embarrassed. I asked for my giftcard to be refunded because I never want to be subjected to the type of humiliation I endured that day, and apparently 6 months later, they cannot get It together. I am still waiting for my $400 back! I do not recommend this place if you have allergies or anything that a massage therapist can ridicule you on.

Stephanie A.

Excellent service, lovely staff and amazing atmosphere.

Nikki gave me the best pedicure I’ve ever had. We also had a great conversation.

Kiki up front was so gracious and offered me water, coffee or tea.

Pearl who I met in the relaxing lounge was very friendly and attentive.