JJ SPA - O'Fallon, Illinois

Taylor K.

Ive had other minor issues here but nothing like this!
On my birthday I went to this “salon” with a plan and back up plans.( I have back up plans to AVOID things like this but some people are just…. Yeah)
She lied and refused me looking at another color book, it was only after her and her coworker was standing in front of me pointing and talking about me that she then got up and came back with two books which she threw at me without saying anything (after she said, she only has one book in the store). I was getting acrylics and after the color was on it was lighter than I was expecting. She said it was because it’s for dip nails not acrylic, which she didn’t tell me and she got upset that I didn’t like the color after she left out information. Also, I’m confused on why she was having me look at colors she knew 1. I Wasn’t going to like. And 2 is not for my nails.
Plans were not working, I was trying to come up with a new design and color pattern last minute to ACCOMMODATE to them! I don’t know if she didn’t want to do all of the work like if she just wanted a simple color, maybe the girl felt embarrassed that she couldn’t do anything I wanted, but that is still no excuse for how she treated me. She insulted me and told me I was wasting her time. She told me I was being extremely difficult because I didn’t know what I wanted when I came in (I was ready the store was not.) She sat there and tore me down while I cried(I am not one to cry in public, I try very hard not to get emotional and to just breathe so for me to sit here, snotty nose, make up running down my face, shaking, crying it was BAD!), after I told her she was making me uncomfortable and that I wanted to leave she got more mad! When I went to leave, she attempted to charge me a full set, the audacity and frustration made me cry more, I told her I’m not paying for a full service I did not receive, she said she would make my total $10. That did not happen. They refused to fix it. I’m still in awe of this woman’s “professional” behavior. Hopefully the BBB can get them sorted out, if not GOOD BYE!!!

Raquel T.

I love this nail salon. Everyone is nice and friendly. My absolute favorite nail technician is Sue. She has me looking fabulous every time! I go on Saturday looking for her:)

Kaitlin C.

Gift certificates are not legally allowed to expire in the state of Illinois. Only honored the gift certificate because I brought this up (it "expired" 5 days ago). Wanted to only honor half the amount. Then said after my service today, the remaining balance would be gone. Then finally decided to honor the full amount. I had my 10 year old sit at the front instead of standing behind me, she told me I could have him sit on the floor. Then the lady who did my nails rounded half of them when I keep them squared. When I pointed this out she flipped her hand in my face and made an "ahhht ahhht" noise at me. When she finally fixed it, half of my nails are shorter. Some nails are crooked. So they want to violate state laws and then mistreat you and do a crappy job. I never want to come here again but should I throw away $100? Also should add, pretty sure this was the owner.

Edit to add:
Pointing to the floor and saying that my son can sit there, is not treating him with respect.

Sticking your hand up in someone's face for asking for squared shape is not respectful. Lying to BBB saying I threatened to sue, is not respectful. I never insinuated or said that I would sue. Do not lie to the BBB.

Kristi M.

Nice ladies, clean shop, quality work. I'll be returning

***edit***

Ive been a loyal regular of this shop for six months. New sets, fills, pedicures all go to them.

I went in 7/27/24 to have a fill done and a trial run for a design for a wedding i have coming up. It was a good experience per usual and i left happy.

By monday the first nail chipped. I didnt think any of it, just figured i had hit it on something to cause the damage so i filed it down and went on about my way. By wednesday, i lost a CHUNK on a second nail. On thursday, i lost anoyher hunk out of a third nail. So thursday evening i went in to talk to someone about it. I just wanted them fixed. I paid sixity dollars for a fill because they have "art" on them (its little leaves and steams with glitter). The same woman that did them offer to fix ONE of them and accused me of waiting too long to come in.... (today is 8/1/24, less than a week). She told me that women that type all yhe time break nails this way and it isnt her fault... i dont even work with computers nor are these issues on my dominant hand. The salon was full of people. I didnt want confrontation, i just wanted the issues fixed so i didnt have to get a whole new set less than a week later. After she continued to argue with me i gave up, told her id just let someone else do them and left.

I dont understand why youd not want to keep a loyal, consistent customer ober an issue that would have taken 5 minutes to fix. 🤷🏼‍♀️

Chris W.

I called to make an appointment for a pedicure on short notice, and the staff at JJ Spa graciously accommodated my schedule. It was my first visit to JJ Spa. My aesthetician was very professional, courteous, and friendly. Get the "Signature" pedicure; it was absolutely great. I will definitely return to this spa again, and I highly recommend it to my friends.

Kanisha B.

I really like the way this salon does nails. I even like the people. I do not like how they price gouge. Fine it’s $45 for dip. I can live with you charging more than most salons in this area. Then an extra $5 for shape. Fine, normal. Then it was an extra $5 for matte top coat. I feel like if I asked for cuticle oil that would have been an extra $5. The matte top coat irritated me, because it literally is nothing extra for them. If you are fine with extra costs for every little thing, no price list posted anywhere, every cost is off the top of their heads, then fine. The work other wise is great.

Amber M.

My nails were nice, but the lady kept trying to get me to do things I didn’t want. She kept asking for me to get a pedicure. I explained I just had one a week ago and don’t need one at this time. She would immediately turn to talk to another coworker in a different language making me feel uncomfortable. She quoted me one price, then tried to charge me more when she rang me out… I just stared at her. Then she said, “Oh I’m sorry it’s supposed to be (previously quoted price).” Then as she’s ringing me out she required tip information prior to add to the bill instead of allowing me to add tip on with my signature. I felt like she over charged me for a basic dip… I checked the website and she charged me $10 more than what the website quoted for a basic dip. For that reason, I will not return. It’s a shame, because I did like my nails very much.

Danielle V.

First time here. They did an amazing job and have great personalities. New favorite place for sure