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Hunters Mountain - Troy, Alabama

Address: 1000 Hunters Mountain Pkwy, Troy, AL 36079, United States.
Phone: 3342128280.
Website: rootsmg.com.
Specialties: Mobile home park.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 123 reviews on Google My Business.
Average opinion: 3.6/5.

Location of Hunters Mountain

Hunters Mountain 1000 Hunters Mountain Pkwy, Troy, AL 36079, United States

3342128280

Hunters Mountain, located at Address: 1000 Hunters Mountain Pkwy, Troy, AL 36079, United States, is a mobile home park that offers a comfortable and convenient living experience. This community can be easily reached by phone at Phone:

Reviews of Hunters Mountain

Hunters Mountain - Troy, Alabama
Haven Dates
1/5

We leased our trailer in Troy, AL at Hunter’s Mountain in Troy, AL. Shaniqua Adams is the property manager. We put in multiple maintenance requests for very serious issues that often went ignored.
• First, our back door Schlage lock did not work for over a year despite multiple maintenance requests were sent. The maintenance worker would come and mark it as “fixed”, but it was not fixed. We called in April 2024 to complain after multiple requests were already sent in 2023 and still no one was sent. I sent an email from myself in June or July citing all our previous contacts to get someone to fix the lock, after over a year. Shaniqua, in response, emailed me all of the PDFs of the work orders, but a lot of the work orders were missing. I explained this using all of my personal documentation and she said that all her concern is to fix the issues and that she isn’t “interested in debating with me”. I also exposed to her that the work orders are incorrect using from a text message from previous management proving that maintenance workers have been marking tasks as fixed when they are not.
• Second, mold was growing in the second bedroom. The mold was only sprayed with bleach, and they said they would come back to look further into the walls. They never came back. There was also water leaking in the walls (which have no pipes in them) in the second bedroom that was reported with the mold, but that was never addressed by maintenance. After more emails, maintenance did not come to address the remainder of the mold and the water streaks that are on the walls. The water was also on the trimming of the ceiling. There is a serious water issue in the trailer from all this evidence, but they did not care. This mold ruined about $6,000 worth of property and they did not care.
• Finally, we got a utility bill from $521. When I called the utility company, they stated that over 17,000 gallons of water were used for that month. This was impossible. I relayed all this information to Shaniqua Adams (property manager) and Katidra Jackson (regional manager) and they stated through the email that they did not think this was their responsibility. Shaniqua Adams stated that she also called the utility company and tried to pass it off as the AC runoff. I called the utility company, and they stated that they specifically told Shaniqua there was a leak and that it is Hunter’s Mountain’s responsibility to find and fix that leak. It is sad because with all the issues we have had with mold and the random water leaks, this was not a concern of hers.
• We finally served a 14-day lease termination from our attorney. All the things wrong in the trailer were to be fixed within 14 days, or the lease would be terminated. Shaniqua came to our rented trailer the day after serving the letter with a roof crew, HVAC workers, and some employees. It took a letter from our attorney to get her to do all of this. It should not take all of this. This should have been done a month prior when we initially reported the mold. The water leak (was leaking directly into the pipes from the water heater). However, the mold was never addressed. They had Alabama Restoration come a few days after we served the letter to test the mold, but they did not share those results with us, nor did they send someone to look at the mold again which was still in our home. We moved out with no contact from Hunters Mountain. They let us live in mold until we moved out.
The fact that Shaniqua Adams had multiple crews at our home demonstrates the negligence of the property manager, regional manager, and maintenance workers. Hunters Mountain in Troy, AL is basically a slumlord run by Shaniqua Adams and Katidra Jackson. When you go look at Google Reviews or BBB reviews for the parent companies (Roots Management and Vineyards Management), they have steady 1-star reviews for issues like mine. Imagine what it is like on the base level.
Shaniqua Adams and Katidra Jackson should be ashamed of themselves for allowing tenants to live in a trailer infested with mold.

Hunters Mountain - Troy, Alabama
Haylee johnston
5/5

Shaniqua was so helpful, patient and kind when I needed assitance applying, and dealing with some of the more confusing aspects! She helped me and my fiance tremendously and we could tell she truly cared about our experience and our lives. Will be very happy to live here!

Hunters Mountain - Troy, Alabama
Amy Mathews
5/5

I love my home here. The move in process and the staff are great! Only thing I dislike is all the trash people keep throwing out all up the road. Other then that I've got no complaints ?

Hunters Mountain - Troy, Alabama
Shaniqua Johnson
5/5

Hunters Mountain is growing and has made so many impressive improvements over the last year. We are so excited for the direction it is going and all the state of the art renovations underway, including a brand new pool with a lazy river. If you are looking for a place to call home, give Hunters Mountain a try.

Hunters Mountain - Troy, Alabama
Cotina Reynolds
5/5

I would like to say thank you to the staff. They are always smiling and willing to help in anyway they can. Thank you for the activities you provide to bring this community together and include the children. This is a wonderful community to be a part of. Thanks again!!!!

Hunters Mountain - Troy, Alabama
carlene mckenzie
5/5

My application process all the way down to the move in was easy , great customer service and communication with the property manager as well as other employees. Definitely recommend ?

Hunters Mountain - Troy, Alabama
Diamond Adams
5/5

I have been living in Hunters Mountain for two years. It has had major changes all of which is good. The staff is very friendly. They even have an amazing program too help you go from rent to mortgage. I love my home in the Hunters Mountain Mobile community.

Hunters Mountain - Troy, Alabama
John Hood (JJ)
5/5

Shaniqua helped with the application process greatly, and answered any questions we have. Good management.

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