Hotel Elan San Jose - San Jose, California

Jon

well, detail, like this place uses generators to get there customers sick, listen to other perpetrators out there, this is a business, if we wanted to get COVID 19, we wouldn’t come here, but just because it’s a hate crime and this nice place, we’ll, i guess you want to fit into the program, well, guess what Special Agent Sanchez & James, FBI are right across the street boys. The red car, cameras everywhere inside and out now, it better stop now!!!!!
bad boys

we just called the Santa Clara Health Dept about these gasses in the room

Michael M.

The manager is very nice, the rooms are updated with quartz tile and countertops, the bed was comfortable. It’s actually much nicer than I expected at this price point. There is pretty consistent din of traffic passing by and an occasional jet on approach to the San Jose Airport, but inside the room it was fairly quiet. My room was missing a few things: no shelf in the shower, no trash can in the bathroom and there’s no rod for hanging clothes, but the rooms come with mini-fridge and mini-microwave which others at this price do not. Oh, and a cash deposit is required on check-in but promptly refunded at check out.

Giovani M.

The pictures they use are fake or photoshop. They are not as modern as they make it out to see. The walls have scuff marks all over them and foreign particles on the bathroom walls. The door looks older than I am and seems like no insulation was used as the room was slightly warmer than outside. When we got here I was told my reservation wasn't available and they had to give me a different room. The TV didn't work. It's okay for an $80 stay but I would rather pay a little more for something better.

Jamie C.

The owner (or front desk lady) is not a happy person. I had to ask for toilet paper. Then I had to ask for a wash towel. But the best part is where i had to ask for room service. 1st she tried to say to wait until the next day. I made her come look at the room because it really needed attention upon checking in. Oh, and our AC did not work. The restroom light turns off after 1 minute. If you're in the shower, it'll keep turning off. U have to wave your hand uncontrollably to turn it back on.

Michelea R.

Thank you for your service at this hotel I really wish they will accommodate more of the handicapped people I wish they had updated the whole rooms instead of just the bathrooms the closets had no space to hang your clothes and also they should have coffee pots microwaves and also better cleaning I do not like that you check in at 3:00 p.m. and have to leave at 11:00 a.m. the next morning the price is too high or what they're asking for and how many hours you can be there do you have to pay an extra $30 for being there early it should be the same as other all hotels that let you check in at any time and when you already paid they would want you to make 100.00 deposit that is very unfair for the time that they give you to stay there the service with the front desk management was very excellent in professional but otherwise making people leave when they're handicap and take their time yes they do give you more time but as far as the room everything needs to be updated and also more pillows and comforters they are very thin and also even when you put the heat on it still is cold for a thin throw blanket. Please lower the price and also update the whole rooms it's sad that you cannot have any visitors and then you have to pay all that money for a room that you cannot check into until 3:00 p.m. and have to leave at 11 that is not fair at all ! I would like to be accommodated with more hours paying a high price for a room is not fair at all!

sergio S.

The hotel is fine, only the reception service is bad, there was an Indian woman, I asked her if she could help me by charging my cell phone since I didn't have a cable, she answered me in a rude way, I'm not angry because she didn't do me the favor. It is the attitude that it has towards the guests, if it is a hotel at least it should have good attention and be friendly when responding. it is my opinion.

kevin P.

DO NOT STAY HERE!! I was scammed into thinking their rooms were clean because of the photos they posted online via Capital One Travel. When I arrived to my room, I saw that the smoke detector was hanging from the ceiling, the mattress frames were disgustingly stained with who knows what(and possibly the mattress too, I didn't even want to touch them). Even the floor was dirty with hair in random places! The furnishings were also not as advertised! They offered to put me in another room but at this point I had NO TRUST in their cleaning protocol. They refused to provide me with a refund. I would rate ZERO stars if I could.

Art

Positive: Free Breakfast Negative: The $150 deposit I wasn't told or read anything about deposit I was supposed post.