Hotel Aluxor SFO - San Bruno, California

Don

Positive: The hotel was very affordable. The staff was attentive and helpful. The facility is updated, clean, bright, and comfortable. The location was conveniently located in San Francisco. There is a good food in walking distance. The parking is easy. Negative: The hotel was is on the corner of a busy street. The traffic noise was not bad, especially after 9 and before 7. But if you need to get some sleep during rush hour, it could be challenging.

Jay H.

It's an older place with decent remodeled rooms. Convenient location near the airport with the expected noise. We slept okay but light sleepers might have issues as the noise proofing doesn't really exist like newer hotels have near airports. Place appeared clean, the counter service was minimal as expected for the price. We were only looking for a clean place to sleep after a late arrival and would book again if we were again looking for a nights sleep with no amenities. Great local coffee and dining shop within a 3 minutes walk and an IHOP for those with young kids.

Trip.com M.

The hotel room are very big, bright and clean. The lobby outside hotel room are well equipt & beautifully decorated. Lots of eateries, shops & halal food/store around. Very near airport less than 10 minutes drive. The customer service staff are attentive too. There’s free coffee/tea available from 4am-12pm at the lobby. Carpark is also available. Will book again when around vicinity.

Stephanie H.

I booked my room through a third party, and during my overseas trip, my credit card was compromised. While I was flying to San Francisco, I received an email saying my card was invalid since I had canceled it. Thankfully, my partner was able to contact the front desk and update the payment details. I really appreciated the excellent customer service.

The hotel is a great option for a quick overnight stay. Despite being just minutes from the airport, I didn’t hear any noise. It’s located at the corner of busy streets with ground, 1st, and 2nd floors. I stayed on the 1st floor, and my room was quiet.

The price seems reasonable for this city, and there are restaurants within a short walk—Wendy’s is just across the street. They also offer an excellent airport courtesy shuttle.

Michael

Positive: The staff and the rooms are amazing! I've been coming here for years and this property is one of the best. Perfect location to the airport and very reasonable prices for the quality of service and friendliness you receive from staff and housekeeping! Negative: Everything is really great here! Quality matches professionalism and the price!

LimChen L.

Free shuttle from the SFO airport. Friendly and efficient check-in staff. Clean room. Wide space. Quiet neighbourhood. Value for money. Wendy's burger across the road is convenient for a quick meal when it is cold outside and you don't want to go far for a meal.

David M.

I stayed at Aluxor SFO for two nights on a family excursion. These seating areas were lovely. Our rooms were clean for the most. Only thing was the hard floors felt a bit sticky as I can hear the tread of my shoes peeling away from the floor with each step.

Our bay window had a nice view, unfortunately I couldn’t capture a good picture of it.
Sadly, there was not much of a selection in the sundries store in the office. Plus the refrigerators were busted as the beverages in there were at room temperature. Additionally, the soft drink vending machine had absolutely no beverages in it. Other than those things, I enjoyed my stay here.

Thue X.

Upon arriving at the Hotel Alusor SFO.  I approached the front desk staff to request an early check-in. Understanding that there might be additional fees associated with this request, I expressed my willingness to pay for the convenience since I needed access to my room as soon as possible. However, the response from the staff was less than satisfactory. They informed me that I would have to wait 2 to 3 hours for a room and could not guarantee availability because other guests had not yet checked out.

What compounded my frustration was the absence of proactive communication from the front desk staff. Instead of offering to keep me updated on the status of room availability, they simply pointed towards a couch and instructed me to sit down. This felt dismissive and unwelcoming, especially considering that I was willing to pay for an early check-in.

As I waited in the lobby, I observed multiple guests checking out during my time there. It became increasingly disheartening that no one from the staff reached out to inform me about any changes or updates regarding my situation. It felt as though they were deliberately avoiding interaction, possibly retreating to their back office rather than engaging with waiting customers.

After two hours without any form of communication or update from the staff, I made the decision to leave. This experience has left me disappointed not only in the service provided but also in how guests are treated when they seek assistance. Effective communication is crucial in customer service, and unfortunately, this establishment fell short in that regard.

In summary, my experience highlighted significant deficiencies in customer service related to communication and responsiveness. For future guests considering this hotel, it may be wise to take these factors into account before making a reservation