Holiday Inn Rockford(I-90&Rt 20/State St) by IHG - Rockford, Illinois

Melanie A.

I stayed here for two weeks. It was pleasant. I only had housekeeping once and they did a great job.
They do leave a QR code for tips but then don’t tell you who cleaned the room or wear name tags so you can tip the correct person.

Beth C.

Update: We had an absolutely amazing stay! Everyone there treated us so well it was hard to leave. 100% 5+ stars

So far, so good. We're not done staying here yet. Every employee we've interacted with has been quite lovely. Very friendly and accommodating.

Ellen

Our Grandson is turning 5 and he loves to stay at hotels.  We picked your Holiday Inn for this past Saturday night stay.  We arrived and was told that the room we reserved was no longer available.  My response was "why isn't a room I reserved over a month ago no longer available?"  I was then told I could have another room and they would discount.  At this point I took out my phone and looked up the reservation.....King Size Bed with Jetted Bath Tub.  I told them, when I placed the reservation, there were only two rooms left and I placed it right away, that's what you want a customer to do....book it right away....correct?

  A young man sitting next to the woman who was taking care of me, said, well, the room is available, but we have no one to clean it.  To which I responded then bring someone in to clean it I have a reservation that I have paid for.  The young man answered we had no house cleaning people today.  I looked at him like he was speaking another language which hotel in the world does not have house cleaning people every day.  I then asked to speak to  a manager, which he said, also was unavailable.. By now I think I am getting punked because this is just all unbelievable. My husband and I use Holiday Inn all the time and we have never had this problem or with any other hotel..  I walked away to find another hotel, not without voicing my opinion to both of your people behind the counter.  Wow....5 minutes later, not only was the room available IT WAS CLEAN.   I could not believe that. this hotel could do this to my husband, my grandson and myself. The kicker of it all. was when we got to the second floor and to our room there were cleaning people up there.. What is going on with your hotel  Why would this employee lie to us? 

  The next morning....we go to breakfast.....breakfast INCLUDED is what my reservation says.  The waitress brings up a bill for 15 dollars.  WHAT?   WOW.  I had not looked at it, it was a voucher for 20 dollars.  No FREE breakfast.  Come on......really?  So, on our way back to the room I stop at the desk and ask why our breakfast was not included when my reservation says breakfast included?......do you know what she said to me?   Yes, it is deceiving!  Wow. 

If you were me....would you ever stay here again?

Chris S.

I have stayed in a variety of hotels from 2 stars to 5 stars and sometimes it becomes difficult to stay relevant in locations that have multiple choices. This hotel is situated amongst 9 other properties. What sets this hotel apart The staff, cleanliness and comfort. It all starts with Nahomi, she greets each guest with an infectious smile. She is quick and professional in her desk duties making the wait very minimal and pleasant. She ensures that every question is answered and always asks if you have questions before saying thank you for staying at the property. The on-site restaurant is a great place to go for a quick bite or a nice meal. The pool is well maintained as well as the rest of the property. The rooms are spacious and have all of the normal amenities. The beds are newer or rotated out to ensure a great night's sleep. In the event that any aspect does not meet expectations, Nahomi and the staff correct the issue in thr spot!!!! I would give more than 5 stars if that was an option.

Russ

I was in for OHSA Classes at NIU Rockford, there were many choices for my stay. I am so glad I picked this Holiday Inn Express. Others in my class were complaining about their stays at other facilities, noise, dirty....
It was a great stay. The room was clean, and in good repair. The Staff was great, and the food was excellent.

RaeTaylor

My stay at the Holiday Inn Rockford was absolutely wonderful! The hotel was clean, comfortable, and well-maintained, making for a relaxing experience. The staff was incredibly friendly and accommodating, always ready to help with a smile. From the welcoming atmosphere to the excellent service, everything exceeded my expectations. I’m already looking forward to my next visit. Highly recommend!

Owski

Checked in with zero wait, and loved every minute. Very clean rooms, and bathrooms. Pool has a divided shallow end for little ones before it goes deeper. Connected restaurant had easy access with good food.

Tina B.

We stayed here before heading out on a trip from Rockford airport. It was about a 20 minute drive to the airport that morning.
The rooms were clean and spacious.
We ate at the on-site restaurant. It was very good and the waitress was excellent.