Holiday Inn Express & Suites Sylacauga by IHG - Sylacauga, Alabama

James G.

Having stayed in Holiday Inn before, I felt confident heading to my hotel, that it was going to be a good experience. But, what I didn't anticipate, was that it would exceed my expectations.
This was the best experience I've ever had at a Holiday Inn.
The staff went above and beyond to make me feel welcomed. They were very polite, friendly and courteous. Always engaging and helpful to me whenever I had a question about the area.
The food was of the highest quality, fresh, tasty and delicious. I was very happy with the wide selection of food choices.
The grounds were very well lit at night, and most importantly, my room was very clean with plenty of fresh towels.
My stay here was a memorable and happy one. I am very happy I chose to stay here. Five stars!!!

brandym378

Staff and manager were professional and great. Except one bad apple in bunch. Breakfast good. Cleanliness is good Except for sugar ants everywhere on 2 floor. So no pest control. This all comes back on owners not manager, because a manager has a budget and this Hotel needs help Badly. Has pool but usually out of order no heat although indoor pool. ELEVATOR may or maynot work passed inspection in Agust so it quit working in 6 months or someone got paid off. THAT IS ON THE COUNTY. Now the rest curtains the parking lots and Drainage in parking lot from pool area. Lots of potholes. Manager can only manage when given an opportunity but owners are not representing Holiday inn Express standards. Also when spoke to manager said they give me back money washer stole and points for trouble, but that did not happen either. So Beware

Noah H.

Traveled here for work. The printer was out of order. The pool was out of order. The laundry was out of order. For the most expensive hotel in town, it's amenities we're not working, and my bet is that they'll be not working for the considerable future.

Do yourself a favor and stay at the place across the street.

bigboy1337

Came to visit middle of nowhere Alabama and IHG is the only option for large chain hotel in the 20-30 mile radius. Otherwise, you're stuck with motels.

With that said, its your run of the mill holiday day inn express (not renovated).

Wifi is slow - would not recommend if you need to rely on it for meetings etc. Youtube had to buffer, I ended up using my hotspot for most of it.

Housekeeping
-told them to come back when they knocked- they never did. couldn't find anyone, so I asked the housekeeping lady on the first floor, who said that's not her floor but she will service my room for me.

-I noticed housekeeping never came to my room so I went downstairs to the front desk who then told ME to talk to the housekeepers directly. Isn't that your job? I went and spoke with the housekeeper and she said she would. All she did was give me extra towels. No service was provided. Again, they sent the first floor lady to help assist with my room

-On day of check out, housekeeping knocked on my door 3 times before noon. 8:30am, 10am, and 11:30am. What about nooncheck out do you not understand?

Not to mention, the housekeeping ladies on the 3rd floor blast rap music on speakerphone and occasionally youtube videos for the whole floor to hear especially when you already thin walls.

Awful experience. Average stay. Would not recommend unless you have to be in the area. Plenty of restaurant options in the area.

Macc

I asked the desk personnell if they were going to close down!

Pool was out of order. Ice machine was leaking water.

Towels on the floor to soak up water. Had mold on them.

Laundry room was out of order.

The front entrance driveway dirty and full of gum and stains.

Trash cans full to the top!

I thought I was at the worst Motel XX

Regards,

E. McD

Mrs. D.

The hotel was nice, but I was a little upset that the pool was out of order again. We were traveling with family, and this was a deal breaker. There aren't very many things to do in the area, so I knew this would be great. But once again, the pool was out of order.

FredGarvin

Elevator was not useable during a physical problem, which is a violation of the ADA, I am a 100% Disabled Veteran, that could not use the elevator when I needed to, using my cane, had to walk down 3 flights of stairs to get supplies needed for my physical event. When I arrived to the front desk, no representative was around, I found her sitting in her car smoking, she had to reset a breaker to get elevator working. After that, I didn't feel safe, so had to check out at 3a.m. Very disappointed to say the least, am contacting my lawyer upon concluding my trip.

Drew

Bed was comfortable and room was clean. Toilet was low and in only 5’6”. Was child sized. Loved the bathroom amenities did not need to bring lotion or bath soap. Was pleasantly surprised. I would stay again.