Holiday Inn Chicago/Matteson and Conference Center, an IHG Hotel - Matteson, Illinois

Trip.com M.

Bad customer service. The room didn’t have stock towels. I had to go to the front desk to get extra towels. The Front Desk employee ( Ashley) could’ve been more pleasant with explaining the non corporate card policy. Corporate Holiday Inns has more card options. I had to use my business card to cover the refundable deposit and then got into the room and there were only a few towels. I can feel a difference in environment and service with new leadership. I had maintenance issue and the cleaning service work in the afternoon which is an inconvenience if there is an emergency in the morning. I recommend better service and emergency on call services for maintenance issues. I had better experiences at this location in the past and wonderful stays at other locations. This incident was worth sharing some much needed feedback.

Ronda C.

My stay at the Hoilday Inn Matteson has been horrible and I most definitely will not return. I stayed here November 8-11, 2024 with several of my family members. We had 4 rooms with all kind issues. One room had no toilet tissues, towels, microwave not working and some lights in the room were not working. My issue was getting clean towels and toilet tissue, the basics. We should not have to go 2 days before we were given clean towels because the front desk had none. I was told housekeeping left at 10 pm on Friday. Saturday morning at 11:00, I called again and was told by the front desk they would see what they could do. There was only 1 person in housekeeping, which is ridiculous with a hotel full of people. She also told me, that one person may be gone and don't desk didn't have and towels. Saturday afternoon, I went to the front desk and was finally given towels and toilet paper. With all that said, my room was never cleaned for 3 days, which is unacceptable. My stay was over $400.00 and this hotel could not provide the basic needs upon our arrival. Towels and toilet tissue should never be an issue.
I was charged an additional $50 when I checked in for incidentals. What incidentals!! When you can't supply the basic needs upon arrival. I do know the $50 will be returned but it's the principal. The elevator was dirty, I'm assuming from renovations. My family member told the front desk the elevator needs to be vacuumed..smh. The same family member went to the front desk and was able to get toilet tissue and a few towels for us. It's just ridiculous to have to do all this.
I spoke with another guest and he said he would be contacting IHG as well because his experience was the same.
I stayed here a year ago and everything was good, which is why we returned but after this time. I will not be back! I know my few dollars don't matter to you but they matter to me, especially when paying to stay and be comfortable away from home. It would be considerate of you to compensate us in some way for our inconvenience.

DO BETTER!!

Nicole W.

Made reservation, for a funeral that we were attending over the weekend. Reservation for a king suite so that we would have a king bed and a pull out sofa. First initially came into the hotel and was very impressed. The lobby is gorgeous. The bar is great, it smelled good. We check in.We get up to our room to find that we were given the wrong room. We had 4 adults and only one king size bed in this room. And it was not the suite that we were getting charged for we went down to the front desk and talked to the front desk where they informed us that they were fully booked. And that indeed was the one that we want reserved, and they didn't have any other rooms to give us. After calling corporate customer service, we were able to confirm that we indeed booked a suite. Well, we're gonna try to make this work. Could we at least get some extra blankets? And we also requested that they came up to the hotel room and removed the old, dirty linens and towels that were left in the room from the previous guests, so That we didn't have to deal with them. We were told by the front desk that there was no housekeeping available, and that he thinks he had extra stuff, but if we wanted to bring the dirty linens down to the front desk, they could give us clean ones if they had any. This was literally a pile of dirty sheets and towels left in the corner of the room. We ended up talking to the front desk again, saying that we just wanted a refund and that we were going to leave and go somewhere else. They told us they couldn't reimburse us just because we didn't like the room. It was the wrong room and dirty. We ended up just leaving and we're going to dispute their card charge. While trying to find availability @ another hotel we used the bathroom in this room and the toilet wouldn't flush it just kept running. We had other family that were actually staying at this hotel as well and when they went get ready before the funeral to get into the shower and their shower knob literally fell off into the bathtub and they couldn't shower. They had to walk across the street to the hotel that we ended up booking just to shower.

Shmad H.

DO NOT STAY HERE!
Couldn’t check in until two hours after the check in time!
No housekeeping!
No clean towels!
Paint and tools all in the hallway and outside the elevator!
The room has an odor and the phone doesn’t even work to call the front desk!
Finally got a hold of the front desk and the employee was rude! I’m calling for towels and your mad as if I’m inconveniencing you!

If I could do 0 stars I would.

Loi S.

Stayed here so I didn’t have to drive after a concert in Tinley Park. For the price I expect better. If construction is causing issues the rates should reflect that. AC did not work which was rough, lights did not work or half of them had no bulbs in them. Seems they started working on the floor above me around 7:30am. Front desk is nice but just not worth paying the asking amount.

Dain V. (.

Frisked to Dine? Unnerving Security Measures at Hotel Restaurant

I recently stayed at this hotel, and while my room experience was decent, the dining experience raised serious safety concerns. To enter the hotel's restaurant, guests are required to be frisked by a large security guard wearing a bulletproof vest. This is highly unusual and uncomfortable, especially considering that in my travels around the country, I’ve never been subjected to a security search just to enter a restaurant. I’m unsure if there's even a female guard available to frisk female guests, which adds to the discomfort.

After deciding to dine elsewhere due to needing to be frisked, I returned to find at least six police cruisers strategically parked in front of the restaurant entrance, which only amplified my concerns about the safety of this location.

Looking back, I wish I’d paid more attention to the one-star reviews before booking, as this is clearly an ongoing issue for other guests as well. If you’re considering this hotel, I’d strongly advise checking the reviews beforehand—you might end up looking elsewhere for a more comfortable and relaxed experience.

Роман ?.

I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

Melne H.

I visited Bar Louie's, which is listed on Google as permanently closed. I believe they have/will be changing the name. They had a Frankie Beverly tribute, and the band was awesome!! The mixologist named Kevin was extremely attentive and kept his patrons' glasses full and kept up with our orders. He treated us like we would expect to be treated as patrons. KUDOS to him!!