Hilton Garden Inn Champaign/ Urbana - Champaign, Illinois

Renee L.

The hotel is nice with a workout room and pool. In the evening we had a good experience- I called to ask for a roller bed and someone brought one into our room.

The breakfast situation was poor. My teenagers went down at 7am for breakfast before a science tournament. I came down about 7:10, and they were still waiting to be seated. There were a few staff people around. I asked, "Is it okay if we start taking food from the table?" I was ignored. I asked again, and someone said, "You'll have to wait a few minutes?" I noted it was after 7am and we wanted to take some food to eat at a table. I was ignored and treated passive aggressively.

I can understand running late with hot food for breakfast. We would have been happy if someone said we could help ourselves to the continental breakfast. If the people working breakfast are going to be unresponsive and rude, the hotel should simply put a sign on the table indicating that guests can help themselves to the continental breakfast. Instead we had an unnecessarily frustrating and stressful morning.

Bernie M.

To start with a room rate is absurd, even for an event venue. The room rates went from a normal of $105 a night to up to $580 a night. I can understand doubling the rate, but 500% more really!||Others issues involve parking. It shares a parking lot with an adjacent hotel, which is probably better, and a Walgreens. They wanted to charge me six dollars for parking, which is absurd because I can park at the other hotel for free and walk over here. ||Additionally, they charge $17 for their continental breakfast. Excuse me, “breakfast buffet”, the same breakfast other hotels give you for free.||The Garden Inn in Chicago charges $10 for breakfast and no parking charges. The Hilton in Hawaii charges nothing for parking, who do they think they are in Champaign Illinois!? if you haven’t been here, this is not the vacation Mecca!||The rooms have Formicah counter tops, square press-wood headboards, and 80s furniture; it’s highly dated, has faint tinge of cigarette smoke in the air from the 70s and mediocre service.||They charge for things like an airline: per-bag, per-parking spot, per-meal, per-sneeze. Way overpriced, does not deliver. Stay at the Comfort Inn you’ll get better service and free donuts!

Shalini K.

Last week we stayed in Hilton when we were dropping our son to college. and we had a great experience. The rooms were modern and clean and staff were amazing. The breakfast was really good and they have good variety. We definitely like to come back and stay there again.

Vivek G.

I stayed here for a week after my apartment flooded, and I was extremely happy with every aspect of the stay. The highlight of the stay was the staff, especially Kacie at the front desk. But every single person who I interacted with was wonderful, from housekeeping to the front desk to the restaurant. The rooms were modern and in nice condition, and the breakfast was a great offering in terms of variety and taste, made fresh and on real plates as opposed to almost every other hotel in town. Would highly recommend to anyone looking for somewhere to stay in town.

TBM5 G.

The rooms are amazing. The beds are not too soft or too hard they are perfect. The rooms are very clean. I did not see one stain in the room or dust. It was amazing. The front desk lady that looks about 40 or 45 was so nice. Omg the breakfast was amazing and staff was so nice. Even in main lobby I did not see one bad spot in the hotel. I say if you need place to stay.. this is the place. You don't be disappointed!

Brittany T.

Amazing staff! I had a conference here and I asked the front desk woman if there was a pumping room I could use since I did not have a room. Without hesitation, the woman briefly stepped away and then escorted me to an office to have privacy while I pumped. I want to extend my sincerest thank you for finding an accommodation for me.

Vera C.

I have to say I typically stay at another hotel when in Champaign, IL. But I’m glad I stayed in this Hilton Garden. The staff was so nice and accommodating and the breakfast was very good. The room and hotel were nice and clean and I was very comfortable.
Thank you to the staff for being so kind. I’ll be back.

MLEEUNDERWOOD

I came here with my son for the Michigan State - Illinois basketball game. The hotel is pretty old and run down. I would venture to guess that it hasn't been updated in a good 10 years. The woman at the front desk was decidedly unhappy. In the morning as we were eating breakfast I asked the woman why everyone was paying a parking fee and she said it was $6 per day to park there (shocking as there is literally a massive parking lot that is 1/4th full. She then asked me what room I was in, and if i drove here. I said yes, and she then proceeded to add the fee to my room! It's only $6, but seriously? Great customer service...