Hilton Garden Inn Atlanta East/Stonecrest - Lithonia, Georgia

SemiPrivate

This hotel we avoided like the plague due to old reviews over the years. We decided to give it a shot since it was newly renovated. The staff was polite and professional. Greeted us when we arrived and the room was impeccable. The refrigerator was on the warm side, but that did not damper everything else. The downside which trumped the entire visit, is the flooding in one particular area of the parking lot. The rest of the parking lot and neighboring parking lots were dry. Where we parked the cars had water covering their pipes and up to and beyond their doors when I first came out. I asked for garbage bags from staff to use to wade in the water to get to our vehicle. The bags broke and the water was too high, ruining my shoes. I had to take off my shoes and socks and wade in water to get to my vehicle, with water up to my calves. Unbelievable. I probably need a tetanus shot. We were in town for a funeral and were headed back for a 12 hour drive home and did not expect to find this. It would have been fine and understanding if the entire parking lot was flooded, but in one area? You knew. You have a drainage problem and we don't even remember seeing a drain at all. When we are back down on a dry day i will check, take a picture and report back. This was ridiculous. Do not allow people to park here, block it off as you did other areas for team busses.. I'm sure you caught from those car owners. I've included pictures.... As a Hilton Honors member totally disappointed, but a really, really nice hotel. Truthfully, I'd stay here again.

Renea B.

This was MY personal experience from staying at the Hilton Garden Inn Atlanta East/Stonecrest from February 7th -9th ||Received this message in my email on February 6th 2025: ||Bridgette, go straight to your|room with Contactless Arrival.|Check in now to choose your room and request your Digital Key - all from your phone with the Hilton Honors app. It's the easiest, breeziest way to stay.| |When I attempted to complete the check- in through the app, I receive an error message say oops! Looks like something is wrong on the Hilton Garden Stonecrest Atlanta’s end. So, I contacted the hotel and was told that the app does not work with this Hilton Garden, and even if I was able to choose a room through the app, I was told that it wouldn’t be a guarantee that I would receive the room that I choose. One of the reasons why I chose to stay at the Hilton Garden Hotel in the first place was because of the wonderful service and the app feature use that I received at Hilton Garden in Columbia SC. However, that was not the case at this one. Question: Why offer this service if the app ( check in does not apply to this hotel as I was told) Another problem that I had with this hotel was the 50.00 charge for holding regarding room damage, the other Hilton did not request this charge from me, but the final straw came when I had a bathroom situation on February 8th. Call down to the lobby and requested assistance, was told that an order was going to be put in. Waited no one came, call back down, the manager stated that he was on his way. Waited he never came. If it had not been for a housekeeper cleaning one of the rooms and having the necessary tool for us to use to resolve the bathroom issue ourselves, we still would be Waiting. I could clearly tell that this Hilton was Definitely under a different management, then the one in Columbia, SC. Might have the same name, but the level of excellence was Definitely not the same. I will never be returning this Hilton Garden in the Stonecrest/Atlanta area again.

Kenneth P.

No restaurant and bar service. No hot breakfast options. Robin and Derrick ar the front desk was very cordial. Also the gentleman that works overnight. Breakfast server Dora was pleasant. Upon checking out on Saturday February 15th we realized Monday we may have left some items in the room.i called and talked to Derrick who kindly transferred me to the housekeeping supervisor voice mail. Left message and have yet to hear back.two days later I called back and spoked to Robin who also left a message for housekeeping to contact her about situation which she has not gotten a call back either |I have left message for the G.M|and same results. No response. Regardless the value of items that may or may not been left in room,I find it very disrespectful not to acknowledge a guest and return their call.this behavior would never occur at The Hilton Garden Inn located in Freeport,Maine||

Richard D.

The Good: the people working the counter were great. They were friendly and very efficient. I would hire them all if I had jobs to offer. The hotel was clean.

The Bad: the Bar and kitchen was closed. No timeline for opening it up. The workout room closed at 10. It wasn’t near guest rooms. Not sure why. Ice machine broken on my floor. The shower fluctuated between cold, tepid and hot. Mostly tepid. Breakfast is $12 for bagels, toast and cereal. Please. And finally, a suburban location, across from a mall with a sea of parking and they charged for parking on site. That is BS.

I won’t be back.

Katie R.

From the start. The hotel is deep within the mall difficult to get to. The parking is tight and the lot is filthy. Jonathan did a wonderful and efficient job of checking us in at midnight. The coffee is not available in the afternoon and the coffee machine $3.5 doesn’t work. Upon telling the person at the counter she said she didn’t know how to fix it. The breakfast is continental (everything cold). The shower was cold or tepid and very low pressure. The sink was the same. The refrigerator was warm with no thermostat. I called the front desk about the water temps and she said she would call housekeeping. Water temp and pressure was the same the next day. My business is commercial food service so I brought out my temp gun.

Toby S.

My wife and I have always liked the Hilton Garden Inn hotels, for they have all been consistently great at just about every aspect of staying away from home, however, this particular one was really. disappointing. Three of the main reasons we enjoy the Hilton Garden Inn: 1. eat in restaurant 2. bar 3. incredible cook to order fresh breakfast

However, at this one, the front desk attendant said the owner is shutting down the restaurant and bar service for a few months, but he didn't know why. Really bummed, for I had planned to eat at the hotel and didn't feel like going out somewhere.....went on the bed hungry. Got up to eat that delicious breakfast they usually offer, but once again, I was told the owner has stopped doing it for a few months.

I won't be staying at one again if they don't have these amenities, and I think that the owner's decision to do this......just really takes away from the "Hilton" brand.

Toby

Glenda M.

Everyone friendly and nice. Unfortunately, no one to help with luggage and 2 cat carriers. I had to make 2 trips and then come down to move my car. They had small luggage carts, not the traditional carts with hanger bar.

Alyssia V.

Reviews are not typically my thing but i feel like I should give credit where credit is due! From reading the reviews on neighboring hotels and this one, we chose to stay here, and I do not regret that decision a bit! The rooms were very clean, no odors, not a bug or mildew in sight. Breakfast was amazing, my kids were treated with genuine kindness as were we. Nabriá and Toy gave exceptional customer service! Our overall experience made our first stay at a Hilton not want to be our last!