Hampton Inn Selma - Selma, California

Kate D.

Cristal (manager on duty) and Shelby (general manager) are lacking basic customer service skills, as well as empathy. While I stood in their lobby for an hour because they “could not locate” my reservation that was made on March 23rd, despite showing multiple confirmation emails.

The front desk person, though friendly and much more kind than her supervisors, was obviously lacking training and support - she was brand new and clearly nervous to be alone on a holiday weekend. When she called for help, I explained that we were here to visit family in the area and were late to see someone who was ill - Cristal and Shelby were ambivalent to this and didn’t sympathize with the stressful situation I was in. We couldn’t wait any longer and gave in and paid the available rate. I sent an email to the manager to discuss this further but no response.

Cristal and Shelby refused to honor the reservation that I had made two months ago, told me to take it up with booking.com or pay their current (higher) rate. While I am also following up with booking re: their responsibility in this fiasco, The Hampton Inn is a participant in the booking.com network and has their own responsibility to ensure their booking partner has the correct contact information to appropriately coordinate and confirm reservations. The hotel staff took no responsibility and could not have cared less about the predicament I was in. Never have I stayed at a hotel that wouldn’t honor a previously made reservation, especially due to a booking snafu.

After checking in we went down to use the pool - it and the hot tub were both very dirty, the spa jets were broken, and no towels were available in sight. The room that the managers were haggling with me for is overlooking a boot barn. We will stay elsewhere next time we are in Selma and you should too…

Chris D.

UPDATE: They did resolve the incident with me and gave me what I deserve within 72 hrs. But what’s done is done, so take it as a lesson.

It was the worst experience I had ever had. This Hampton Inn Selma was overbooked, it gave me a confirmation email and I had made a payment to secure the reservation. However, on the day of check-in and at 3PM check-in time, the manager of this Hampton Inn Crystal tried to contact me and asked me to response and confirm the reservation within 1 hour of the call; However, I was hiking at the Sequoia National Park and I wasn't able to receive the phone call due to lack of cellular signal. When I got back from the National Park, I was expected to head to the hotel and have a hot shower, but I received an email saying my reservation was cancelled. So technically speaking, the manager cancelled my reservation without my authorization. It gave me a lot of anxiety that I had to find another hotel at late night and most of the hotels were all ready sold out. We ended up with paying a lot higher price for a super super bad motel stay. Afterward, I argued with this manager Crystal at Hampton Inn Selma, she admitted that that's their mistake, but the only compensation he/she could offer was a refund of the payment and 2000 points (which sounds like 20 bucks for me). We payed double more price and the only compensation was $20, we do not accept this. I will reflect this issue to Hilton until it has an acceptable resolution. It's ironic to ask me how's my stay.

Latishia G.

I had a fantastic stay! Shelby and the front desk team (Cristal) went above and beyond with their customer service — warm, helpful, and genuinely welcoming. They made the entire experience smooth and enjoyable. The rooms were incredibly nice and clean.
Highly recommend this hotel - thanks to their amazing staff!

Mr_Pena

Very loud. Earplugs won't help because it's that loud. You can feel the rumble of the trucks. ||There were only a few guests but couldn't get a room that didn't face the freeway. When I asked for a quieter room, I was offered another room that faced the freeway. ||When I demanded a refund, I was told that it wasn't possible. Then they offered to call the manager. Finally they offered my a room with handicapped accessibility. ||I got a refund and drove 17 minutes to Clovis Airport North, which is in a quiet residential neighborhood. When they heard my story, they upgraded me to a suite on the top floor.||I don't like being jerked around. This is a poor location with a clown as a manager. Think about going into Fresno-Clovis for better options. ||Oh BTW, it's brand new and has walk-in showers. Not as nice as some of the older properties. I don't know what Hilton is thinking.

Mike

Was a great spot to stop for the night. Marcell was super friendly and helpful. She made me laugh through the whole check in experience. Room was great, set up with parking spot right outside our window. Close to a fabulous restaurant, Cattleman's. Was able to get an Uber in town. Would stay again if the road leads us that way again.

S B.

Located right off the freeway but if you get a room on the opposite side you won’t hear a thing.
Staff in general is amazing! Very welcoming and every area is spot less.
The staff is really what sets this place apart though especially Marcell at the front desk. What a treasure! She made us feel so welcome and taken care of. Excellent customer service, attention to detail and went above and beyond to make our stay amazing.

jilejon

Stayed here for 2 nights, looks like a newer hotel, and room was very clean and hotel breakfast area was spacious. The entrance for the road to get to the hotel is after the Wal-Mart back entrance turn, which was a little confusing the first time we drove there. There are lots of options for food and shopping. We had no issues during our stay.

Jim J.

Hilton is my preferred choice for accommodations when traveling due to its consistent quality and reliability. The brand is characterized by its cleanliness, well-maintained facilities, and friendly staff. This location in Selma represents the brand at a very high level, and the front desk was exceptionally helpful and welcoming. The beds are comfortable, and the showers are strong and hot. The pool area adds to the many amenities, and the fitness center is exceptionally well-equipped. Based on my positive experience, I highly recommend the Hampton Inn and Suites in Selma and look forward to future stays when in the area.