Hampton Inn Bourbonnais Kankakee - Bourbonnais, Illinois

Mark S.

I recently stayed at the Hampton Inn in Bradley, IL, and overall, it was a very good experience. The property was clean, well-maintained, and had a welcoming atmosphere. The staff was friendly and professional throughout our stay.

The continental breakfast was a highlight! Plenty of options, everything was fresh, and the staff did a great job keeping it well-stocked and spotless. It was a great way to start the day.

One small downside was the pool hours. It closes at 10 PM, which is a bit earlier than most places I’ve stayed. Staff gave us a heads-up around 9:50 PM to start wrapping up, so they’re very strict about the timing. A slightly later pool closing time would’ve been appreciated.

All in all, I’d definitely stay here again. Clean rooms, good service, and a great breakfast. Just don’t plan on a late-night swim!

Ben P.

I stayed here for night on a business trip. It was a very nice hotel. The room was large, the bed was comfortable, and the TV had a wide range of channels. The breakfast was pretty good and the coffee was nice and hot. I would stay here again if I am in the area again.

marchtraveler2015

A hotel where all things seem in order. except one. I hope this is a one-off error, going to sleep, there was a strange odor. Turns out the pillow must have been slept on by someone with stinky hair. Do better, Hampton, Inn. The rest of the hotel looked great

Tori N.

Came here in the middle of the night off the road, because I was sick on my way home. The front desk clerks were rude and incompetent on the night shift. They had me stand there waiting for about 35 minutes (while very visibly ill) because they could not figure out if I had paid when I booked my room through Priceline, even though that’s literally how Priceline works. I even showed them the payment taken from my bank account. After the 35 minutes, I myself called Priceline, and asked them to contact the hotel, which they did. Meanwhile, I was still waiting on the clerk to acknowledge that she spoke with Priceline and the clerk also said they had the same problem earlier with another customer, except that he had not prepaid because it was a work trip and the company card declined. I asked how they resolved it and they said, “Oh we sent him up to his room.” I said,”Then why can’t you send me up to my room until you figure it out, since you are aware that I paid?” Blank stare. Then,”Oh, I guess we can.” Not gonna attribute this lack of willingness to get me into a room they already knew I paid for to my skin color, but…The room: filthy and dingy. The bathroom was gross. The bed was hard, not firm - hard and uncomfortable. The toilet and floor around it were dirty and the shower was full of hair. Blonde hair. Bathroom sink was also filthy. They did not bother to mention when breakfast was at check in, and it’s fine - I would have been afraid to eat it. If I could give zero stars, I would.

ItsAHazard L.

After we experienced a disaster we had to move into a hotel for multiple months. Which lead to finding out there are many many issues with this property. The first issue we experienced is the noise, there were numerous times that we had to report other guests above us for noise whether it's running, jumping, stomping, etc. It was consistent and even had times that large parties who would run the halls and/or talk loudly in the halls going late into the night. Nothing was done for this and was only told after the stay, well after x time of the night they can only step in and do something. They do not state on their policy about quiet hours which normally would start around 10pm. Guest also have a right for a peaceful environment. So if the pounding and running goes on for literal hours a guest should have a right to complain about the noise. After one incident of a large party I made mention to the black lady working the front desk, who can always be heard gossiping to other guests while she is working, even told another guest our room number when I told her "B.S" to there not being quiet hours and their policy being posted right by her. So I'm under the assumption that the management sweeps issues with staff under the rug to keep the people they want working there, there. There was also numerous times that there was not even hot water to take a shower which happened more times than you would expect it to happen. Breakfast is always the same repeat items with only 4 variations and never changes away from them. We also had issues with housekeeping which they wanted us to step out of the room which then in turn we just cleaned our room and changed our sheets. Which lead to the management making threats to call our insurance on us as we didn't want to leave our room to clean it. From what I've learned is they treat their extended stay guests this way due to a one off incident out in las vegas. This is also in legal terms called discrimination.

Today when we left the hotel we got a call accusing us of stealing some bedding items which would've easily been given to them at one point throughout the stay. They have since illegally charged our card as there is zero proof that we stole anything and can't prove we didn't give them these missing items at any point of our 4 month stay.

They also had their parking lot recoated and gave their guests ZERO notice of it taking place. In which I (a business owner) had to inform them of how wrong that is. Within the last month they had a fire thing done while properly notifying guests of this with signage. Should I have asked for a consultation fee in how to handle those situations?

For all of the things we've gone through they've gave us 20000 points which isn't even 1 day of stay at most properties. When we were there over 120 days and had numerous issues.

Ashlen K.

Front desk associate, Chris, was very accommodating and helpful with check in and went above and beyond to help ensure our needs were met. The room was VERY clean and the bed was so comfortable. Loved the modern decor. Best part was probably the huge amount of counter space in the bathroom. The barn door for a bathroom door was not my favorite but it does help amplify space in the entry area. Breakfast was good - not quite as kid friendly as I was hoping as cereal options were more for adults and they could probably get rid of the oatmeal bar and add more toasters. The line to use the industrial toaster took quite awhile. Overall a wonderful stay and best hotel I have been to in awhile!

Iris P.

This was a great hotel that my family stayed at! They were very accommodating helpful. The rooms were clean. They had the best breakfast that we’ve come across as well. Thank you so much to the staff here we really appreciate it! When Visiting Illinois this is the place we’re coming back !

Jill L.

Allow pets. Great service at the front desk. Great shower. I Would stay here again. Great coffee!