Gloria Jean’s Coffees - North Riverside, Illinois

Namira S.

Loved the coffee!! Got the Vanilla Madagascar Caramel. It had a cappuccino base. Really good! The staff was nice and the service was fast. Recommended 10/10.

Валентина ?.

Unfortunately, this is not the first time I have been disappointed in coffee. Latte, cappuccino - the coffee is bitter, burnt, so much so that even sugar does not correct the taste. A couple of times the machines for making hot drinks did not work. The employees are also not always friendly.

Captain C.

They didn't clean the containers to make drinks. My chocolate drink was ruined with a strong coffee flavor. Absolutely ruined my drink, I hate coffee.

Only thing that redeemed it was the staff was ok.

Nana

They took 13 minutes to make my drink for it end up not being what I’ve ordered and I was the only person there and they still took a long time making my drink this isn’t the first time we’re they have taken too long making drinks in general I shouldn’t have to wait nearly my whole break for a damn drink I’m already on a time crunch because that’s my only break and I shouldn’t have to spend 1/3 of it waiting for a regular sized drink

Lily

Love this place! I always get a drink when I go to the mall and they are made perfectly. I do have to wait a while for the drinks but I do understand that they might be short staff like any other place. Good customer service and friendly smiles.

Mhea M.

Angie Was So Bomb at Helping Me Decide What To Get! Then On Top Of That She Killed It With My Order. It Was Gorgeous! Thanks Girl

Chicago K.

Been to this coffee shop a few times and I have to say the experience each time declined. I can’t help but notice the last two times I’ve been here there was a single cashier/barista doing the work. The line was long and the wait was about 25 mins for a single drink. I was there yesterday and I was helped by Jaylen I believe her name was who was all by herself, as who I believe to be the store manager was sitting “doing paperwork” as though that’s what it appeared to me she was doing. She didn’t even bother to get up and assist this poor cashier to bring down the line or
Even make drink. Which from a customer service stand point was a big disappointment. Jaylen was very polite and helpful and it very sad to see that she had no help at all. The drink itself was okay but it definitely wasn’t worth the wait. I know I can’t be the only one who was frustrated to see that the store manager didn’t bother to get up and help when you could clearly see how busy it was. But the cashier did an amazing job handling it on her own. She definitely needs some recognition.

Peppa P.

Cashier was nice but barista was so rude. Had me wait while she was talking to her friends and served them first even though my order was was taken before theirs. Waited 25 minutes for one drink. Which was bitter and made wrong. Completely disappointing experience.

Here we are two months later and still the same experience. Cashier is great but Barista was on his phone the whole time and didn’t bother washing his hands while making my drinks. Last time I will try this place again.