Elegant Nail Spa - North Pole, Alaska

Devon M.

My experience was not good. I’ve never had a painful manicure before. I came to have a relaxing time for myself and that did not happen.
There was some miscommunication at first which I get that.

Main issue : My nails were trimmed too narrow (which hurt). My cuticles bled at two different times. At this point I should have walked away or ask for someone else to do it but I did not and that’s on me. Filing down my nails hurt, my skin kept getting rubbed into like sandpaper. And the last straw either out of pain or frustration with the tech and myself for not speaking up. When grinding down the acrylic nail my actual nails were ground into. The first few I didn’t realize, it just got really hot and burned but my thumb nail didn’t get so lucky and the grinder got pretty deep down into my actual nail, it hurt really bad I fought back the tears but it was painful. I paid close to 100 dollar for this acrylic/ manicure. After leaving I was just ready to go I realized I didn’t even get the full services I paid for. The lotion massage and hot towels was left out.

I was/ am disappointed in the service and myself for not speaking up at the time. It was anything but relaxing and that’s what I really needed that day to treat myself.

Edited: 2 weeks later, finally got them removed to see the underlying damage, almost all of my nail beds were drilled into. The bleeding at the sides and cuticles have healed. But you can see from some of the nail folds they were cut too narrow down into the sides of my nail bed The nails have grown a small bit but those areas hurt when cut. The deep drilling into my right thumb nail, has scabbed over but that where the tears came from.

Tiffany E.

Employee sleeping in pedicure chair, super weird and unprofessional. I felt rushed out of there, nail tech Jack didn’t clean under nails, hardly pushed cuticles back. When asked what color I wanted I was mid sentence when he got up and walked away to get one of the 2 colors I was wanting. Definitely felt like the 2 men were just talking bad about customers. $45 for a 20 minute, half effort manicure. I was gifted a gift card for Mothers Day here, won’t be back.

Natasha H.

Best nail salon! Amazing work and best customer service! I never feel rushed either.

Leslie F.

Lin and her team are amazingly kind and very professional! I have gotten manicures, full sets of nails, and my lashes done here for the last 3 years and I’ve always been thrilled with the results. The salon is very clean and the little touches like the coffee & tea bar for customers are really appreciated! I highly recommend Elegant Nail Spa to anyone looking to have their nails or lashes done.

lauren N.

I love coming here! They take pride in their work! I feel so welcomed! Would always recommend them!

Ava J.

I called and made an appointment, I got my pedicure in which the worker tried to upsell me and I declined. I tip well. Then Jack painted my acrylic nails (no tips) then told me I was done. I paid cash. I realized they did eyelash extensions and I wanted a natural cluster full set which on the website says “starts at $60” I waited 2 1/2 hrs for the girl, who was supposed to take me after her client that was in the bed but instead moved onto a different customer. It aggravated me. Then around 7pm she finally calls me to go in the room and before anything I explained what I wanted and asked how much it costs, she tried to tell me she charges $270 but for me it will only be $260. I was born at night, not last night. She lost a customer. That was extremely rude. I Did not receive the greatest service and I will definitely NEVER return there again! I also paid for my coworker to get a manicure. $40 and his hands look like crap after and looked better before! Got regular acrylic with gel polish, nothing fancy, was $150 ($125 + $25 tip) for mine.

Debranna B.

So friendly, beautiful nails, great freestyle designs!!! We will definitely be coming back and recommending them to anyone we know 🙂 Thanks guys!!

Kori A.

This team does such amazing work. I have lived in 6 states and have gotten my nails done in millions of places. This nail salon goes out of their way to assure you have what you want and will stay open late to perfect your nails and make sure you are truly happy. I strongly recommend!!