Eastlake Suites Hotel & Conference Center By OYO Urbana - Urbana, Illinois

Deb B.

On April 4th, I had a family emergency and couldn’t make it to Moms Weekend with my twins at U of I. I was devastated. I tried again and again to cancel my hotel reservation through Hotels.com—even though I had travel insurance—but couldn’t get through. The booking number didn’t work, and after several chats, someone gave me a number that didn’t match anything on my itinerary. OYO’s automated system got me nowhere.

Eventually, I reached the front desk at Eastland Suites Hotel & Conference Center by OYO in Urbana. I was overwhelmed and in tears. That’s when Ahmed picked up the phone.

He was calm, kind, and patient. He told me not to cry, that he understood, and that he would take care of it. And he did—without hesitation, without blame, just pure compassion.

I want to sincerely thank Ahmed for being the person I needed in that moment. His empathy and willingness to help meant more than he probably realizes. It’s not just that he helped with a reservation—it’s that he treated me like a human being going through something hard. I’ll never forget that.

Thank you, Ahmed. We need more people like you in this world.

teresa K.

The appliances didn't work and the breakfast was absolutely horrible. My husband and I took a bite of the food and simultaneously spit it out. They would have been better off having pre-made PB&J sandwiches or no breakfast at all. |We had a second floor room but had to be directed to the hidden stairwell by another customer to find it. The pictures are deceptive. They had no elevators so we had to carry our luggage up the stairs. |I have to admit the beds were comfortable and the room was reasonably clean. I used the pool and appreciated that being relatively clean. But, they didn't have towels at the pool. I had to use the one I was allotted from the room. |I will not return to this hotel again. They claim it is a suite but it isn't when the microwave and refrigerator do not work.

Jonathan N.

If I could give this dump zero stars, I would. Stay as far away from this place as possible. Very outdated, with horrid management and customer service. I checked in last week and left before midnight that same evening. I travel often for work and have seen properties of all sizes and conditions, but I absolutely draw the line at bedbugs no matter how new or old the place is. I always do a preliminary check but didn't see anything upon arrival. After brushing my teeth and getting ready for bed, I went to move the pillow and found bedbugs. When I complained about the bedbugs on my pillow, they offered to move me to another room instead of giving me a refund! I checked out and was fortunate enough to get a room at the Residence Inn down the highway, which I had to get a Lyft to. I have been waiting for any response from the manager and have only heard crickets. Very irresponsible and could be actively putting others in infested rooms. There is never just one bug.

Deb C.

Not a good place for a woman traveling alone. I checked in after dark and was placed in a 2nd floor room way in the back. I felt very isolated. When I drove around to the back there was only one other car, a wooded area, and an open field. I did not feel safe. Entering the room, I had no light. The lamp for the wall light had been switched off. I was told by a friend that the wall switch controls all outlets in the room so people turn the lamp off to sleep and don't turn it back on.
Room was clean and was an "upgrade" to 2 queen beds from 2 standard because I had to wait over 20 mins for someone to show up at the front check-in. My son's theatre group had stayed there all week and I had booked with the hotel because they had opened rooms for parents to reserve for the last night. Parking lot had 4-5 inches of snow and ice from a storm 6 days earlier. Not safe to walk on for anyone unstable on their feet.

Barry D.

Starting off, calling it "suites" is total nonsense. It is a basic hotel room - bed, bathroom, desk, etc. A " suite" is generally understood to be 2+ rooms excluding the bathroom.

We booked the room for a football game which was a 230 start. We asked for a late check out and was told that there were no late check outs and had people knocking on the door before the 11 am check out to get us out.

The linens on the bed were not terribly clean and showed the wear and tear. The towel in the bathroom.... is this blood? Is this feces? You decide .....

Robert

Positive: Location and value compared to other options Even though it is near the interstate it is quiet and the breakfast is excellent. Also even though it did not matter to me , the pool and exercise room is AAA. Negative: Very very long hallways

Josh G.

I was given room 228. It had a horrible smell. They moved me to 218, and I realized the whole hotel, from check in, to the rooms, likely all have a stench. 🙁 I would avoid this place. Comforters stink; I’m hoping they were washed. Old stinky carpet. “Clean” but gross and stinky.

Enna K.

There was urine left in the toilet bowl once we entered and the breakfast was probably the worst breakfast i’ve had at a hotel so far. Would not recommend anyone going again.