Drury Inn & Suites Birmingham Lakeshore Drive - Birmingham, Alabama

Joyelle W.

My husband and I love Drury Inn, and we have always had exceptional service and great experiences no matter what location we have visited. However, I am super impressed with the consistent exceptional customer service team at the Lakeahore location, which has become our favorite! We have visited about 3 times since November of last year, and we have been consistently met with outstanding customer service. Tatyana has taken care of us on two of our previous stays, and this young woman truly lights up the front desk. She goes out of her way to make her customers feel welcome, and she never makes us feel hurried. We really enjoy getting to speak with her, and she always is very genuine and friendly. Andrew H has also been amazing. The last few times we visited, we were assisted by him more than once. We appreciate his customer service and warm personality, and especially love getting a few minutes to talk to him when he’s here. James does a wonderful job in the bar, and Tiffany always keeps dining hall pristine and welcoming. My husband and I truly can’t say enough wonderful things about this specific location, and people like Drew, Tiffany, and Tatyana are why we will continue to make Drury our home away from home. I genuinely cannot say enough good things about this place, and I really would never stay at another hotel as long as Drury has a location nearby!. Thanks Drury!

Kaitlin A.

We stayed for one night while on a long road trip. This hotel was wonderful! Easy to access from the highway and close to a Walmart and various restaurants. The hotel was very clean, updated, and comfortable. Deandre checked us in and he was very welcoming and told us about the complimentary dinner, drinks, and breakfast. We found it to be an incredible value. Our 1 bedroom king suite was perfect for traveling with children. We didn't have time to take advantage of the pool, but it looked nice. All of the staff we encountered were very friendly, and so were the other guests. It felt very welcoming. We wouldn't hesitate to book this hotel again, and if you're passing through the greater Birmingham area, we'd highly recommend it. It's a gem!

kdkanddmk

It was our first stay at a Drury. Service was friendly. Rooms were clean. Water pressure good. Breakfast was great. Kick back hour was great. It was nice to have popcorn and soda. We looked at pool but did not go in. Nice and clean. Like that they had a security guard. Felt very safe. Free parking. We are very happy with our stay.

karenwC6562YL

My first time in a Drury Inn and I was pleasantly surprised - clean, quiet, with friendly staff and the free breakfast and evening buffet were really good. The first room I stayed in was perfect. On the return trip, however, I had a room on the second floor which opened out above the lobby so it was very noisy. Avoid those rooms and you will have a good experience.

Sevn S.

4/10 (Would’ve been an 8.5/10)

I stayed at the Drury Inn in Birmingham, AL and honestly, the experience started off great. I checked out at 6:45 AM and was helped by Oren, who was absolutely fabulous professional, friendly, and efficient.

Unfortunately, that good experience was quickly overshadowed. I accidentally left my Tesla card in my room and needed to be let back in just two minutes after checkout. That’s when another employee, an African American woman with short hair (I’m AA as well) gave me the hardest time for no real reason AT ALL. Her attitude was incredibly rude and unnecessary, especially over such a simple request. It left a bad taste in my mouth and really changed how I viewed the whole stay. She had just clocked in and was already full of negativity.

Other than that, the room was clean, and the bed was super comfortable. Towels were very rough though, so I’d recommend bringing your own if you’re particular. The hallway had a strange smell that was clearly being masked with air freshener. I did appreciate the free fountain drinks, which was a nice touch. The pool looked fun but was overly crowded when I went to check it out, so I skipped it.

All in all, I felt safe at the hotel, which is always a priority. Without that checkout interaction, this would’ve been an easy 8.5/10. But unfortunately, customer service matters and that one moment dropped the experience down to a 4/10 for me.

michellerV3093YO

Absolutely no complaints. We were on our way from Canada to PCB Florida and stayed here on our second night of traveling. We were greeted by the front desk and treated very well. We ended up having to stay another night due to the snowstorm in Florida. I highly recommend this Drury Hotel. Breakfast was good, and the nightly kickback was good as well. It's really nice after a long day of traveling to be able to get a bite to eat and a drink without going out to search for a restaurant. This hotel should be very proud of their staff.

Orlando F.

The rooms were clean the employee at the front desk when I got in late was super nice and awesome. He got me checked in quick as he could let me know he was there til 7am If I needed anything. Most time night clerk at other hotels i stayed isn't as friendly. He made made me feel welcome and appreciate after a 9hr drive to get there.

Troy P.

Great staff and clean rooms. Can't beat free breakfast and dinner. Added bonus, drink ticket during happy hour. Three free drinks with decent selection. Very much enjoyed my stay. Oh, it's also very pet friendly.