DoubleTree by Hilton Hotel Modesto - Modesto, California

Sunshine Kerkenes

Loved the one night we stayed here. Room was spacious and beds were very comfortable. Only issue was toilet sounded like it was trying to flush the whole room with as much noise as it made.
When we are visiting family we will be staying here only as the hotel impressed my husband very much which is hard to do.
Location is good as there are many things within walking distance if needed. Valet parking was worth it especially after traveling. Service staff were all very nice and helpful. Rooms were very clean.
Wish there were outlets for C plugs as most electronic devices use them now but maybe next time.

Nicole Davis

The front deskstaff was friendly and check in was easy.
The heater didn't work properly, I had to get up twice in the night to turn it up.
There is no fan in the bathroom.
You have to pay extra for parking. I had gotten my parking stub stamped and paid for inside the hotel. When we tried to leave, the machine tried to make me pay again. Thankfully, you are able to call the hotel from the machine, and they opened the gate for us.

If you know u know

Severly over priced ... the hot water wasn't working .they cut it off for a few hours .. they have a frig but no microwave..the room was dirty, food all over the side of bed . I Ordered room service and a basic breakfast was so expensive you need a mortgage..a shot glass of OJ and it was cold . Staff is not friendly , they do not greet you or ask I'd you need anything (we'll with me they didn't, I noticed staff had smiles and energy for certain guests ) lastly, at the bar..few drinks with the calamari (good) watching NFL playoffs ...time to close out and 2 gentlemen we're closing out before me which is normal, however it took a while ..my turn and the staff literally seats a table of 5 and took their order when she knew I was ready and my Uber was outside ....so I left (let staff know and it wasn't a problem) but it shouldn't have even got that far...just not a welcoming environment overall

Melissa Teague

Feedback Regarding Recent Stay

Dear Management,

I wanted to provide some feedback regarding my recent stay at your hotel. While I appreciated the helpful and friendly demeanor of your staff—from the valet to the front desk, housekeeping, and breakfast buffet team—there were several issues that detracted from the overall experience compared to my previous visits over the years.

Upon check-in, I was informed that I had been upgraded to a different room. However, the room was located near the train tracks, and we could hear the trains approximately three times each night during our stay. On the first night, we noticed a very strong smell of cigarette smoke coming through the vent, and the hallways were quite noisy with loud voices during the late hours.

The second night brought additional concerns. The toilet would not stop running unless the handle was pushed all the way back up—a discovery made only after enduring the loud noise for some time. Additionally, the heater in the room was exceptionally loud, sounding similar to a semi-truck running inside the room. It was so loud we turned it off the first night but it was freezing in the room. The body wash was missing from the shower, the water took a long time to warm up, and I noticed what appeared to be foundation or makeup rubbed on the sliding door of the bathroom. I tried to clean off most of it.

Another issue was the significant condensation on the windows, which seemed to contribute to visible mold around the window frames. The windows also appeared to lack double panes, as outside noises were easily audible, further impacting the quality of the stay.

We considered requesting a room change but, due to our tight schedule, decided against packing and moving the next day. Our room, 701, was unfortunately near a stairwell that was frequently used by individuals yelling and screaming throughout the night, particularly on Friday and Saturday. Although I realize this is likely due to other guests, additional security or monitoring in such areas might help mitigate disturbances.

While the lobby remains bright, clean, and welcoming, the room itself felt outdated and musty, which was disappointing.

I have been staying at this hotel for 15-20 years and was pleased to see some familiar faces among your staff, including the valet gentleman that might have a Russian accent and recognizable dark circles he’s always had. His consistent dedication to service over the years was a highlight, and I ensured he was tipped well.

Unfortunately, the combination of the room’s location, noise levels, maintenance issues, and overall condition has given me pause about returning in the future. Should I consider staying again, I would request a room on a quieter side of the hotel, away from the train and disruptive guests.

Above all, my main concerns were the loud guests throughout the night in the hallways and stairwells, as well as the strong smell of cigarette smoke.

I could have contacted the front desk about these issues during our stay, but I simply didn’t have the energy to do so each night after driving many hours all week to come see my family for the holidays.

Thank you for taking the time to review this feedback. Your staff’s hospitality was truly appreciated, but I hope some of these concerns can be addressed to improve the experience for future guests.

Sincerely

Trying Northwest Coast

Great location. Plenty of things to do within walking distance such as great restaurants and movie theater. We had a room on the top floor, the view was amazing. Room service was great. The bar downstairs is fantastic. My only complaint would be the loud trains that pass nearby in the night.

M Dixon

Wonderful rooms, had a great business meeting here. The meeting took place downstairs we took a break sit outside in the courtyard as well. Will be there again very soon, excited and looking forward to being there. Very close to the ice skating rink as well this time of year 🎯💯👍‼️

luay aboona

If you want to spend the night with bugs, spiders, cockroaches and other mysterious insects this is the place for you. It all started on the first night while we were getting ready to sleep and found a huge spider in the bed. Upon further inspection many more were discovered lurking on the dark and filthy carpet, on the wall behind the pictures and in the bathroom. Upon complaining to the front desk we were told that there is nothing they can do since it was late and the hotel was fully booked. Even after the pest control came next day the insects persisted and made our stay horrible. In addition the drain in the tub was partially blocked and the blower in the bathroom did not work. We travel a lot and have never experienced a branded hotel to be so neglected, filthy and moldy. Staff was unsympathetic and unhelpful. Message we got was if we did not like it we can check out. I will never stay there again!

Jet03558226872

The hotel restaurant is worth visiting. Friendly staff and excellent food. We normally don’t eat at hotel restaurants except for breakfast. This one has nice wine selection and very good food. Braised short ribs are amazing. Ron is very attentive and eager to please.