Britany B.
2/5
The first issue we had was the lack of breakfast. When we book a hotel, we do it with certain criteria, like breakfast included. We got there and were told that the breakfast room was out of commission. Then we had to fight them for a discount now that we were going to have to spend $15 a person for 5 people at the restaurant next door for 5 days.
The pools that we were assured were heated that again were in our hotel criteria ... they were not heated. Ice cold water. Never got to use the pools the entirety of our stay.
Towels were a chore to get. At one point I went down to the front desk to complain about something else, and a woman wanted to exchange her dirty towels... They told her they didn't have any more, that something was wrong with the washer? Or the laundry staff wasn't there? Wasn't really clear, but they seemed to offer her a single bath mat instead of the four towels? She took her dirty towels back.
Also while I was down there, I heard the front desk person answer a phone call from a guest in their room who had just found out there was no breakfast after they had checked in.
The first thing I noticed about the room was the filthy, disgusting floor. Gobs of hair, dirt, dust... Everywhere. We had gotten to our room late, so the next morning I went down to the front desk and let them know the floor was very dirty. I said, you don't need to clean the room, we don't need our beds made, we just need the floor washed.
I also told them the tub was not draining. They said they would have maintenance come.
We left for the day. Came back to them having touched all kinds of stuff in our room, having cleaned it, made the beds, etc. The drain in the tub was fixed, but the floors were still disgusting.
I went back to the front desk, and showed them pictures of the first night, and of this morning. I showed a video of me taking a swipe of the floor with a washcloth to show them how black the floor was. Front desk person decided to argue with me how the floor was washed, but that the dust gets into the cracks? Something about using a machine? Idefk... But it was bs. The floor made my feet black, my socks black. I had to wash my feet walking from the bed to the bathroom. So he says, ok, I will make sure it is washed tomorrow.
We stayed in the next day to make sure they didn't touch our stuff and that they actually washed the floors...
A woman comes in with a stick with like 4 towels attached to the end. No bucket. Not any actual mop. She slids the towels across the entire floor, from toilet room, to vanity, through the bedroom, then into the other room with the "kitchen" area, by the other bed, to the front door... All with this one stick of towels, no rinsing the towels, no sweeping, no scrubbing, just sliding these dirty towels over the floor. I got back to the gobs of hair and the dirt and dust and point them out to her.. she acts like I'm crazy. She swipes at them, tells me she can't clean them and leaves. I take another washcloth and wash the floors myself from the front door to the bathroom so at least we have a walkway that won't ruin my socks or feet. Two pairs of my socks are completely stained forever after washing. The washcloth was black but I just didnt have the energy to go fight with the front desk person again.
Water sounded like it ran down our walls all night or like our room was next to HVAC or something. Very loud constant white noise that drove us all crazy.
The toilet ran off and on.
The water pressure was HORRIBLE and the water temperature was incredibly finicky, going from ice cold to scalding.
So you are wondering why I gave it 2 stars?
The room was incredibly spacious. I never felt trapped in it. The beds were comfortable. The noise from the neighbors wasn't horrible. The elevator worked. The parking lot felt safe.
I wouldn't stay here again, especially how I was treated like I was crazy for wanting clean floors by the front desk and the housekeeper.
