Comfort Suites near I-80 and I-94 - South Holland, Illinois

Tiffany M.

This is one of those hotels where you get what you pay for, but with that being said it needs improvement because it’s still over $300 for a weekend stay. My family stayed at this hotel during a volleyball tournament and the location is great it’s close to pretty much anything you would need. However, the rooms need major improvement. It was relatively clean but lots of stains on the curtains, walls, seats, and couch. The showers have terrible pressure and the temp doesn’t regulate very well it would go from warm to boiling hot. The freezer in the fridge was completely frozen with ice build up as well. The pool was so chlorinated that the moment you walk into the pool room it’s almost nauseating and the first night there was a towel holder but no towels and when we asked the front desk we were told they do NOT supply towels.. well to find out the next night they do supply towels because they had them available.. weird right? It was a different front desk person from the first night to the second night. When I asked for two additional bath towels on the second night I was given pool towels, oh well. The hotel also smelled like marijuana the entire time just a heads up for people that may be bothered by that part. I personally would NOT stay at this hotel again.

Erica H.

DO NOT RECOMMEND! I canceled my room and did not stay after the experience we had. The guests around our room were EXTREMELY loud, yelling and screaming. The sprinkler system in the room had a shopping bag wrapped around it to keep it from leaking. Various stains in all the bedding, no extra pillows for the pull out couch, patched up holes in the walls, outlets that didn't work, you name it. The entire hotel smelled like weed, the pool was so chlorinated that you could smell it all the way to the front desk. Very unpleasant few hours of being there.

Tonya P.

If I could give the service and property a zero I absolutely would. Our stay started out with the girl at the front desk giving us a key to a room (313) that hadn’t been cleaned yet… beds weren’t made, couch was pulled out, towels on the floor, a trash can that was overflowing, and mud on the floor. On the way up to the room the floors were drenched, puddles in the elevator. Give her the benefit of the doubt, things happen, go back down to the desk to tell her what happened, she apologized and booked us to a different room. The kids were eager to get in the pool so while they change I head back down to get an extra set of bedding, blanket, and pillow for my son who was going to sleep on the couch. When I asked for an extra pillow for him I was told they don’t supply extra pillows…keep in mind our booking was for 2 adults and 3 children. I’m asking for a 5th pillow! By the time I go back upstairs to the kids and my husband the kids are ready so we head to the pool. I look in the bin for towels, there’s none, again head to the front desk, asked for pool towels, “we don’t have any” okay what about bath towels, “ no ma’am, we don’t have any, the laundry isn’t done” well that explains why the floor is completely drenched. Head back to the pool area to watch the kids swim with my husband. As I look around I noticed soggy food, gum, trash, multiple pairs of socks etc in the pool area. Pass the front desk again to grab water out of the car and a gentleman was walking out to his car as well. She asked is your room better, he responded with yeah it’s okay and proceeded to tell me she gave him room keys to what he thought was someone else’s room!!!! A girl in the pool area stated her toilet was clogged when she checked in and they didn’t have a plunger. The kids swim for a short time, add to the drenched floors near the lobby and puddles in the elevator since again there’s no towels. The start their showers and I start to fix the couch when I noticed what appeared to be multiple spots of bodily fluids on the couch with a piece of a condom wrapper! That’s when we were done, decided to check out and make the 3 1/2 hour drive home in the rain after having a very busy day in Chicago. I asked her specifically when the 100.00 deposit would be returned, she stated immediately. I asked to speak to the manager, none on duty. I asked her if I would receive a refund for the room (we purchased travel insurance) she said it was up to the manager. On the way out I called the corporate customer service line to where I was told the 100.00 hold takes 21 business days to be returned and I needed to call booking.com to request a refund. It’s been 72hours, still no follow up from corporate or a manager from the property. The front desk stated the manager is off the weekend and would not be reaching out until Monday…which explains why the property is being ran so poorly. It took multiple attempts to get ahold of the manager and it was over 72 hours before she got back to me and acted like she didn’t care whatsoever. What a waste of time.

Vona R.

The lady at the desk was really slow but friendly. I booked a room with a jacuzzi. The jacuzzi was stained with something I'm sure could have been cleaned off with the right cleaner.... the floor wasn't mopped either. I could still see stains from the last guest wasting something. As a human, I understand that perfection is a huge expectation, but at least follow the 10 point check list.

LaToya P. -. J.

This location was ideal for my travel needs. The customer service was nice. The room, on the other hand, was not clean. The floors were dirty, the furniture stained, and the walls had several patch work and holes. The shower curtain was old, and the shower curtain rod was loose and didn't appear fully affixed to the walls. When I returned home, I washed every article of clothing those that was worn and the things I didn't wear. I suspect the bed may have had bed bugs. I've experienced several bug bites on my skin and genital. A doctor visit has been scheduled. I do not recommend this location.

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Positive: The location was not far from the conference I attended and shopping places.I will recommend this place if there are good changes like vacuuming the place. (I saw the cleaner sweeping the hallway carpet instead of vacuuming. Negative: The hallway was dirty. The room did not have a rack with hangers to hang my clothing. The water temperature was more clod than warm/hot. The sink tap water was not flowing enough.

Kim D.

I haven’t stayed yet but would hate to experience any of the things that’s in these reviews. Traveling to attend my brother’s funeral and will have small kids. Most definitely do not need bed bugs biting them.

Trevor A.

Got a room night off 3/3/25 through a CLC reservation and I've never seen such issues with the checkin in my 3+ years of doing this work. I don't blame the guy at the desk for having these issues because it's obvious his issues come from a blatant lack of any training. It seemed like he had to figure out the CLC checkin system himself and experienced issues with it.

After being checked in I kept being interrupted at the door so he can get our checkin information again, and this happened several times until he asked me to come to the front desk to basically do the whole process over again.

I don't blame him, the desk clerk was obviously (to me at least) having real issues with the checkin process, felt as if he had to figure it out himself without training. Basically an issue with management.

Location doesn't have any nice views but it's a big open empty space without any traffic so I have no real complaints