Comfort Inn & Suites Riverview near Davenport and I-80 - Le Claire, Iowa

Tracy L.

Very disappointed in this stay, this wasn’t our first choice but we hoped we’d be just as satisfied. The room rates do not support the lack of value. We chose a deluxe king suite, river view with a jacuzzi tub. This room was dirty, hairs in the tub, debris on the floor, grime on surfaces. The room was large and empty with little to no decor. We had tape holding our smoke detector together, rotting ceiling, and peeling bubbling wall paper. Our bed was extremely hard. I can handle a firm mattress but it felt as though we slept on a box spring. I would have gotten a better nights sleep sitting in the driver seat of my car. ||We were in a pet friendly room so I really feel these rooms were of lesser quality, even though we paid a pet fee on top of the regular deluxe suite cost. My mom stayed in a queen room and her room was cleaner, more modern looking, decorated, and her beds were plush. We brought up the hard bed to the front desk and they said they never heard that before. Ooohkay.||Breakfast was typical of a little effort breakfast.

Bailey

Beautiful hotel! Front desk staff were very kind and the hotel and room looked great! We had a lovely view down the hill and could see the river. Our cats loved looking out the window. On our move across states, we had stayed in worse hotels for the same price as this one!

Brianna N.

Curtains don’t close all the way. Just the sheer ones and there is huge(bright) parking lot light right outside of window. Couldn’t sleep due to the bright light shining in.

On top of that. Smoke alarm kept going on and off for several hours.

The front desk lady was not at fault and was not sure what to do. If not compensated something for a terrible nights stay we won’t be coming back next year when we visit this same time every year

James B.

We have been staying here every year for our granddaughters birthday, this year however was horrible the room we stayed in had a street lamp right out our bedroom window and the curtains do not close all the way so the light shined in our room all night so we pinned the curtains together with clothes pins to help darken the room to sleep and on the second night the smoke alarm in the building kept going off for hours, the strobe light on the wall above our bed would not go off until 12:30am , the next morning when we were checking out I asked if they were going to take anything off the bill and I was told NO because it was from unforeseen circumstances!! I believe a fire is unforeseen circumstances not a faulty alarm system that they couldn’t figure out to shut off!!! Will not be coming back due to the response they gave me!!!

Amanda U.

I was highly disappointed in this place! I booked a double room 3 days after New years and the rooms were poorly cleaned in between us! When I moved the curtain as I was trying to find an object I found glow sticks on the floor and when looking under the chair, there was particles under there that was clearly missed from a vacuum. Upon arriving at around 6 pm I asked the front desk lady if it would be okay if I were to park my truck underneath the awning as I had two couches in the bed of my truck and it had started to freeze rain and didn’t want then to get ruined despite being covered with tarps. She replied “the Hotel doesn’t allow us to park there”. I told her that I could could park on the further side of the awning and even if I could put it partially under there and she told me that other cars have to have access to get through. Mind you two buses would fit underneath this awning. She then proceeds to tell me that if I really wanted to I could park at the old bank across the way but that it wasn’t their property and i’d be responsible if I get towed.. there was naybw 5 cars in the entire parking lot but you know they were so busy…. The worst part was the 2 RUDE old women who worked the morning shift. It was fine the night before when my toddler didn’t have his shoe on going to the pool but when they didn’t have it on while sitting at the breakfast table the one morning lady was quite rude!!!! After getting the proper attire and settled to sit and eat breakfast my other toddler spilled his cup of cereal. I asked the woman if she had a mop as I would clean it up. She brought a towel and hovered over me as I was wiping it up. I was cleaning the chair off, wiping the legs down and wiping the table legs down and was working my way to the dirtier area which was the floor. Before getting to the biggest mess which was the floor she scoffs “are you getting that okay” and proceeds to go to the front and tell the other rude lady who mainly just sat on her phone looking at people through the top of her glasses that were to the tip of her nose when she proceeds to come around look at me cleaning and shake her head at me. Proceeding with breakfast I went to make myself an oatmeal and I was looking in the drawers for a brown sugar packet as this is how i’ve ALWAYS made my Hotel minute ready oatmeal. The older woman says “is there something you are looking for” I stated “yeah was looking for brown sugar packets” she then asks me “for what” and I told her “for the oatmeal packets” and she responds with “there is sugar in the oatmeal already”. As if it was my first time making oatmeal and not knowing that. The final thing was while finishing breakfast two of the toddlers started to walk around the kitchen and look out the window and the old woman proceeds to scoff and huff and puff as if we are bothering her or something and continues to make comments of how she has one grandchild who is less than a year old and that she can guarantee that her grand baby would never act like that. And we said like what.. children? Just wait and she again states she knows that they would never. My mother & I proceeded to push all the chairs in at all the tables, wipe our messes up off the tables we used and went back to our rooms to pack and leave. This was the WORST customer service I have ever experienced in a Hotel and I feel as if there needs to be some further training or maybe some changes with these two ladies. I feel as if a Hotel is to accommodate us and make us feel like home, but you wont get that at this hotel! The “view of the Mississippi” wasn’t really a view so don’t waste your money on the room as it doesn’t really come with a view like it is advertised. Overall I would not recommend this place at all and I can say I would never book at this location again!

Sue

Positive: Location, cleanliness, quiet. Negative: Yes! Our ground-level room had no drapes that would cover the window! We had no privacy! Had to use the bathroom to change clothes, etc. Anyone walking by our room window could look right in through the sheer curtain. Unacceptable!

Christopher H.

My family and I enjoyed our stay other than the silent harassment received from one of the front desk workers. My family was enjoying breakfast and on child did not have on there shoes, once the left to gather proper attire the same staff continued to talk bad. “That’s not cute”, “That what’s wrong with this generation” to other families and couples staying at the hotel. This is very unprofessional to talk and disrespect my family when there was no opportunity to defend themselves. I had breaks this morning and this person didn’t show up at all in the breakfast lounge and is now hovering around and staring as I type this review.

I come from a company that makes sure our customers come first.

R—Respectful
We treat each other fairly, with openness, honesty, and professionalism, and assume positive intent when listening.

O-Ownership
We perform our jobs to the best of our ability and use MicroLumen’s resources as if they are our own.

B-Best in Class
We never forget that patient lives are in our hands and keep our focus on quality.

E-Encouraging
We motivate our team and teammates to do their best, recognize their achievements, and provide constructive feedback to help them improve.

R-Resourceful
We are open to learning new ways to be more efficient and effective in our jobs and continuously try to improve MicroLumen’s processes and procedures.

D-Diverse
We celebrate the differences in our team and seek to understand others’ point of view.

S-Supportive
We collaborate and cooperate as a team to ensure we are meeting both our internal and external customers’ needs.

These are some practices I think could make this stay some much better.

To the attendant who helped last night was amazing and very sweet.

Also it has now been twenty minutes and the rude lady is still checking the same drawers

Melissa P.

We stayed here for a stay-cation and really loved it. It was our first time at this hotel and we really loved all of the personal touches in the common areas. Our room was clean and ready on time, it was also very spacious.
All staff we encountered were very pleasant and helpful. The pool was well maintained and our kids really enjoyed it.