Comfort Inn & Suites North Aurora - Naperville - North Aurora, Illinois

Comfort Inn & Suites North Aurora - Naperville is a splendid accommodation option located at 308 S Lincolnway St, North Aurora, IL 60542, United States. The hotel is conveniently situated, making it an ideal location for travelers who wish to explore the surrounding areas, including Naperville and Aurora. To get in touch with the hotel staff, you can call them at 6308977695 or visit their website at choicehotels.com.

The hotel specializes in providing guests with comfortable accommodations. One of the standout features of this establishment is its welcoming atmosphere, making it an LGBTQ+ friendly option for visitors.

To give you a better idea of what to expect, here are some key points about Comfort Inn & Suites North Aurora - Naperville:

- Specialties: The hotel's primary focus is on providing comfortable accommodations for guests.
- Other points of interest: The hotel is known for being LGBTQ+ friendly, making it an inclusive and welcoming environment for all visitors.
- Opinions: This company has received a total of 540 reviews on Google My Business, which indicates a significant level of feedback from previous guests.
- Average opinion: Out of 5, the hotel holds an impressive rating of 3.9/5, which reflects its commitment to providing quality service and accommodations.

The hotel offers a range of amenities and services designed to make your stay as comfortable and enjoyable as possible. With its convenient location and welcoming atmosphere, Comfort Inn & Suites North Aurora - Naperville is an excellent choice for anyone looking for a comfortable place to stay while exploring the area.

👍 Reviews of Comfort Inn & Suites North Aurora - Naperville

Tristen J.

2/5

I’m big on customer service so that’s the reason for the two stars. The pricing for the for two nights is what attracted me as well as the distant. The first day we checked in the greeting was pleasant I informed the front desk. It would be me and my wife and our three kids under the age of twelve. I booked a two queen bed I was giving the okay that it would be fine. But bringing the kids down to the pool we were harassed. It was two other guest with children in the pool which totaled to seven kids. I informed the front desk lady that I only had four kids she then continued to state if the kids aren’t guest they would have to leave. Then proceeded to walk around the pool asking who the other kids belong to. Mind you it’s guest waiting at the front desk to be check in. The next morning I receive a call saying I need to come down by the manager. He stated the room is for four guest and I have five so we need to check out and leave. After ten minutes of back and fourth me stating they are kids that are well behaved not one complaint from guest or staff. I’ve traveled the world and I’ve never had any issues. But to be harassed over and over again is a big problem resorts are made accommodate big families. Thank you to the general manager that allowed us to stay for the second night we paid for in the first place.

andrea K.

5/5

We booked a friend into this hotel with a check in late in the evening. We were greeted by Sam at the front desk and she was so helpful and kind. We needed help booking an extra night and she took wonderful care of us. She's wonderful and we really enjoyed meeting her. Thanks Sam!

Luke W.

5/5

This hotel is in very good shape (recently renovated), the rooms are very clean, it has cameras everywhere, and the staff are cool and don't put up with trouble. It's a good place to stay. I was pleasantly surprised and highly recommend it.

Matt

3/5

Decent room for the price. Upon checking in I was informed there would be a 100$ deposit which I was not aware of prior. Its now been a day later and I still haven't received the 100$ deposit back. Also the wifi kept losing connection every 10 minutes or so. I think customers should be made aware of a deposit prior to paying for the room.

Lisa W.

1/5

This was the worst experience. The guy at the desk was beyond inappropriate. He kept commenting on my appearance and asking if I was alone. Then asked me to hangout at the front desk later that night. My friend and I leave to get food and come back and the door wouldn’t latch. I have her wait while I go to get him. Meanwhile he is coming towards us like “oh your door won’t lock “ and conveniently had been watching us on the camera and had a screwdriver in his pocket to fix the lock. That night we come in with food, set the food down and a huge cockroach runs across the food. No one staying there was surprise when I told others as I was leaving. We left and the health dept and city both went and violated them for the roaches. Then they tell me they will refund me in up to 5 business days. I call corporate and turns out no one even filed the refund. He lied. They tell me it’s up to him!!! How when all this happened and we didn’t even get to stay there?! I had to get the bank involved and turn in the complaints to get my money back. I will never stay in Choice hotels again. They handled this terrible

Money M.

1/5

I will never even get to check in because there charging me twice as much as the room for a cash deposit so my room was 65$. Because I am a platinum member but I have to pay 150.00 in cash on top of the 65.00 we with no other options to pay. Of course the room is non refundable. No option of putting it on a card. NOTHING. IM VERY UPSET. NO CUSTOMER SERVICE AT ALL. HIGHWAY ROBBERY!!!

eric M.

1/5

Very very disrespectful front desk lady … cussed at me with argued with me told me I have never stayed at this hotel before when I have definitely stayed in passed was mad that I didn’t say hi as when she walked back in which I said hi when I first seen her.. she didn’t know how to check me in.. hung up on my cooperate lodging rep when they tried reaching out to this property.. my interactions started with her on phone when I tried to make reservation she told me I can’t that I have to walk in… and that she is new I was like ok whatever…. So I made a reservation through our company and arrived at property it was before 3pm when got here I’m a diamond choice member sometimes u can check in early she said room wasn’t ready should be another half hour said ok left waited in my truck… come back in 250pm said hi she asked for my id I showed it to her she takes it outa my hand , then she said I don’t have a reservation , gave her both the clc and the choice conformation numbers still couldn’t find it then asks for the last 4 of my member number I looked at the card in front of her read it off still doesn’t work. She said I have to wait for the next front desk agent to start. This lady checks me in all while the young lady is complaining arguing saying she asked for clc card which didn’t said never stayed here ever. She wouldn’t give me her name hung up on aloud lodging company again..

Ravi G.

5/5

I just wanted to take a moment to thank everyone for the wonderful experience during our recent stay. The room was comfortable, the front staff were incredibly friendly and helpful, and the breakfast was delicious. The location was perfect for our event, making our stay even more convenient. Your generous hospitality truly made our trip special, and we are grateful for all the care and attention you provided.