Comfort Inn & Suites at Stone Mountain - Stone Mountain, Georgia

uno O.

We have stayed here multiple times, but unfortunately, this visit left us disappointed. It wasn’t until the next morning when we heard loud knocking on our door, demanding that we either check out or pay for additional days, that we discovered we had not been charged for what we had requested. We realized that the clerk had not printed a receipt for us.While I'm unsure of the most professional way to address this situation, the entire experience felt unprofessional and tacky. Maybe a phone call to the room for us to come down prior to BANGING on the door demanding we leave or pay!

We would never try to take advantage of anyone, but it seemed as though they thought we were doing just that. This was certainly a reminder to always ask for a receipt and to double-check charges. It’s unfortunate, but a reminder that they will assume less of you.

Additionally, the condition of the rooms had significantly deteriorated since our last visit. The carpet was in need of replacement, and the pool water had turned green instead of its usual blue. The rooms in general look like the painting was done by a common person instead of a professional. The walls were patched up but not completely painted. We’re unsure if this is due to new management, but it’s clear that things have changed, and we’ve decided to stay elsewhere moving forward.

Beautiful

Hotels okay.
Lady at the front not so much.
The men at night. Not so much either.
The older man usually has an attitude. The other man is never at the front. One man has amazing costumer service, the only one with hair. You’ll know when you see him.
Housekeeping is amazing.
Some rooms are neglected not by house keeping but by the people who run it.
My room had a broken door knob… enough said.
They’re due for an elevator inspection… almost two years now I believe.
I stayed there for one week, and saw a whole in the wall on the second floor TWICE.
One of the windows by the pool area had a busted window and it was left like that until I left. Also glass shards were surrounding that area by the pool, very unsafe.
Breakfast is the same everyday but also very minimal.
Good area though.
Typically quiet, other than some of the front workers yelling at costumers or loudly talking (the lady or man that is with her). Price was higher than the price of The Country Inn. I noticed that AFTER I left. I personally would’ve chose the country inn but this hotel isn’t awfully bad.

Trey L.

This hotel is like most run by the proprietor they don't keep it up. Cosmetically it's terrible. Bubbled paint. Our room some kid had drew on the walls. Not enough light in the room either.

We had 3 towels for a 4 person room so had to go ask for the other. The bathroom sink faucet was loose the entire thing moved. Toilets barely flush. Beds are hard as sleeping on concrete.

We booked here for the indoor pool, for our kids. Come to fine out it's not heated! It's freezing. Our kids were so disappointed. The breakfast is constantly running out. Only the desk clerk looks after it most hotels have someone just to cover breakfast. But it looks like he let's things run so people leave and he saves money by not serving breakfast to all guests.

Elevator doesn't go to the second floor from the first some kinda short in the wiring. And none of the ice machines work. All in all poorly ran. They don't care about guests just profit.

Would not stay here again or recommend it.

Alexis A.

Absolutely horrible!! You’re welcomed with a huge with smell of old clothes and stinky cigarettes. Although the clerk was nice, the elevator was unstable and scary but gladly we made it. Upon getting to the floor , here comes the BIGGEST SMELL OF CIGARETTES AND WEED COMBINED!! The room was clean but, the shower curtains were dirty and smelling bad that you couldn’t even bring the sheets close to your face! The breakfast was ordinary and I expected better. My daughter got some waffles and one of them was SOUR!! I would not recommend this place and DEFINITELY not going back even if i was offered or given a free room . 😘

Matt K.

We ended up canceling. Pool was cold, no towels. The facility was clean, but overdue for updates. Dings, chipped paint, scuffs a plenty. Very friendly employee, but this was the 3 night leg of our trip, and a usable pool was required.

Anna B.

The pool is not heated and freezing cold making it unusable, the room was dirty (footprint on sheets, brown stain on comforter, hair in shower/on floor), and only three towels were provided for four guests. Refrigerator had water on the bottom and freezer was filthy.

garrett M.

I don't normally leave reviews, and this hotel is normally our go-to when visiting Stone Mountain, but this stay was awful. The whole hotel stinks. Both rooms we got were filthy and smelt rotten. We went through two bottles of air fresher and a wall plug just to mask the odor slightly. The indoor pool was down for maintenance, which I get might be the one thing out of their control. Ice machines were broken, and the coffee maker in the breakfast area was out of order. I don't know if it's under new management or just understaffed, but this will be our last stay here. The one person on staff we saw was really nice.

Sonya O.

They say a picture speaks a thousand words. I made sure to add mine. This hotel is not only filthy but disgusting. The lobby will make you think everything is ok, but once you leave the lobby this hotel is a disaster. We had dried feces on our tissue, bathroom door and left in the toilet, mildew and mold on the shower curtains, you can see the dirt in the tub, dust and holes everywhere! FREE Breakfast? What a a joke, nothing worked and the front desk clerk was too busy on his phone to care. We went to Wendy's for breakfast! Safety? The door had cracks in it. Even the location is off. We wanted to check out the next day! Do not stay here.