Clarion Hotel & Convention Center Joliet - Joliet, Illinois

Thomas H.

Never in my life have I had such horrible service at the front desk, and on the phone I was hung up on multiple times. Why is confirming a reservation so needlessly difficult?

The rooms are obviously worn and not very well taken care of in terms of maintenance. The shower was not clean, it still had some hair in the drain. Gross.

Empress A.

Checked in today around 3:30pm. When it was my turn, the desk attendant started the check in process and asked for my personal information. Two white guys came in and stood behind me. Because my stay here is work related, she needed my company badge to move along the process. I told her that it’s in my bag that’s sitting on the chair, and I’ll grab it right quick.

The chair was a couple feet away. As i turned to go grab the badge, I heard her greet the two white guys behind me and begin their check-in process. It took me literally 5 seconds to get the badge, but I had to stand there behind them and wait my turn, when she had already started on me. I eventually went and sat down on the chair and waited 10 minutes for her to check them in.

It’s frustrating. I’m 42 and I’ve never in my life pulled the racism card, but this is exactly what it felt like… just a total disregard. I’ve had a long day, i came in a shuttle van with 9 other people, who i let check in before me. Now this. I didn’t say anything. I was upset but i kept my cool. She eventually resumed the process again and asked what room did i want, and i told her that it didn’t matter. She ultimately gave me a room on the 4th floor, in the back while knowing that the elevator was out of service, and seeing my heavy bags.

This was a terrible experience. I’ve been here many times and this is the only time that I’ve have felt like this.

Btw at the end of my check in, she did thank me for my patience, but my patience was due to her disregard.

I will be sure to report this to my company. I also paid a percentage out of pocket. Imagine paying $70 after receiving that type of service. If i didn’t have the company discount, i would have left.

Muhammad K.

The shower water flow was so poor that no body can take shower for sure! There was microwave oven but no arrangement for power outlets! The Elevator was out of service. My assigned room shower curtain was broken & I had to go down again with my belongings to get changed room keys coz the front desk officer asked me to come down for change room.

Buddo H.

This is the place our company uses for employees so we get the Company Rate. The rooms are dated but comfy. The Bathroom was pretty worn from the door to the chipped shower/tub coating. But a property this old, ware and tear is expected. There was also no trash can in the room which meant the one in the bathroom was the only one.
My problem, the reason for the low rating, lies with the ripoff price for having a pet. My pet weighs 14lbs, at most, and is trained better than most children. Shes not distructive in anyway and will only do her business outside. Yet we had to pay $50 a night for her! Thats complete B.S. Thats practically the same price WE paid for OUR stay! HOW IS THAT EVEN FAIR PRICING?!
Live and Learn, I guess....Wont be making the mistake of staying here again. Maybe until they're REALLY pet friendly and that FRIENDLINESS is reflected in the pricing.
We've stayed at newer & nicer places that didnt charge half that price or didnt have any fee at all.

Kelly

Positive: The staff were unprepared and the first room was so dirty that I asked to for a change. The second room was better, but not by much. Negative: ""

Erin W.

Aside from the shower only (no bathtub) this is only a problem for people who soak their legs and feet after long periods of driving...
It served the purpose of a great night sleep on a clean and comfortable bed.

Tim

This area seems very questionable. The service was good and the facilities were good, but on the night I stayed there was some kind of a conference going on in the conference room and between the conference and the hotel allowing their parking lot to be used as a truckstop I could not find a place to park. There was six semi trucks and about five or six trucks from the railroad company in the parking lot taking up several spaces. I had to park next-door at the Motel 6, which did not seem like the safest place. It looks like the type of hotel where people live in permanently, if you know what I mean. On the intersection, there is what appears to be a police camera with flashing blue lights. Those types of cameras are only placed in neighborhoods where they are needed giving me the impression that this is probably an area that I should not be in. The hotel itself and the facilities were fine, clean and well-maintained inside and the staff was friendly.

""

Positive: Friendly front-staff persons and close to the interstate. Negative: Some of the outside lighting was out/off and the hotel room phone kept ringing every hour or so (prank or short) disturbing our sleep.