Best Western University Inn - Urbana, Illinois

Address: 902 W Killarney St, Urbana, IL 61801, United States.
Phone: 2173284400.
Website: bestwestern.com
Specialties: Hotel.

Opinions: This company has 119 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Best Western University Inn

Best Western University Inn: A Recommended Accommodation Choice

For travelers seeking a comfortable and conveniently located hotel in Urbana, Illinois, the Best Western University Inn presents a compelling option. Situated at 902 W Killarney St, Urbana, IL 61801, United States, this establishment offers a range of amenities and a favorable location near the University of Illinois at Urbana-Champaign. It’s a well-regarded hotel consistently praised for its cleanliness and friendly service. The hotel’s phone number is 2173284400, and its official website can be found at bestwestern.com. The hotel specializes in providing a standard, quality hotel experience.

Location and Accessibility

The Best Western University Inn’s strategic location is a significant advantage for guests. It's situated just a short distance from the University of Illinois campus, making it an ideal choice for students, faculty, and visitors attending events at the university. The hotel is also easily accessible to major roadways, facilitating travel throughout Champaign-Urbana and beyond. Nearby attractions include the University Arboretum, the Krannert Center for the Performing Arts, and several local restaurants and shops. The hotel's proximity to these resources enhances the overall travel experience. Specifically, it’s approximately 1.5 miles from the main campus, offering a reasonable drive or a convenient ride-sharing option.

Key Features and Amenities

The hotel prides itself on offering a variety of amenities designed to enhance guest comfort and convenience. Here’s a breakdown of some of the notable features:

  • Comfortable Rooms: All rooms are thoughtfully appointed with comfortable beds, spacious work areas, and modern amenities.
  • Free Breakfast: Guests can start their day with a complimentary breakfast, offering a selection of hot and cold items.
  • Free Wi-Fi: High-speed internet access is available throughout the hotel, ensuring guests can stay connected.
  • Fitness Center: A well-equipped fitness center provides guests with the opportunity to maintain their workout routines.
  • Business Center: A dedicated business center offers printing, copying, and computer access.
  • Parking: Complimentary parking is available for guests.
  • Pet-Friendly Policy: The hotel welcomes pets, making it a suitable choice for travelers with furry companions (subject to certain restrictions and fees).
  • Seasonal Outdoor Pool: During the warmer months, guests can enjoy a refreshing swim in the outdoor pool.

Guest Feedback and Reviews

The Best Western University Inn has garnered a considerable number of reviews on Google My Business, with a total of 119 reviews. The average opinion rating is 3.6 out of 5, reflecting a generally positive experience. While there are some mixed reviews, the majority of guests commend the hotel’s cleanliness, friendly staff, and convenient location. Common positive comments include praise for the comfortable rooms, the quality of the breakfast, and the helpfulness of the staff. Negative feedback often centers on minor issues such as noise levels or limited amenities. However, management consistently addresses guest concerns and strives to improve the overall guest experience. Detailed reviews can be found on the hotel’s Google My Business page, providing prospective guests with valuable insights.

Recommended for

The Best Western University Inn is particularly well-suited for the following types of travelers:

  • University Visitors: Its proximity to the University of Illinois makes it an ideal base for students, faculty, and visitors.
  • Business Travelers: The hotel’s business center and free Wi-Fi make it a convenient option for professionals.
  • Families: The hotel’s pet-friendly policy and family-friendly amenities make it a suitable choice for families with children.
  • Leisure Travelers: The hotel’s location near local attractions and amenities provides ample opportunities for leisure activities.

Overall Impression

In conclusion, the Best Western University Inn represents a solid and reliable choice for accommodation in Urbana, Illinois. Its convenient location, comfortable rooms, and range of amenities contribute to a positive guest experience. While guest feedback indicates room for minor improvements, the hotel consistently receives favorable ratings and is highly recommended for travelers seeking a comfortable and conveniently located hotel. The Best Western brand is known for its consistent quality, and this location adheres to that standard. The hotel’s commitment to guest satisfaction is evident in its responsive management and ongoing efforts to enhance the guest experience. Booking directly through the website or by calling 2173284400 is encouraged to secure the best rates and availability.

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👍 Reviews of Best Western University Inn

Best Western University Inn - Urbana, Illinois
Christina P.
1/5

Booked and paid for room online. When we arrived the receptionist had difficulty understanding English and through her confusion charged my credit card $210+ dollars more than the $160 I paid for the room online. Receptionist accused my son and I of brining in more people to our room as she handed me the key cards, which was quite odd as it was only us and our two dogs. I have never been treated in such a rude and unscrupulous manner by a hotel receptionist.

Days later, I noticed that I had been double charged for our stay. $160 and $210. I called the corporate office to report the problem and corporate took care of the additional charge and apologized for management's behavior.

I should have went to another motel when I noticed that all the other establishments nearby had many cars in their lots while this Best Western in Urbana, Illinois had only a few. All I can say is that I would not recommend this establishment at this location. The manager needs to rethink who he/she places in charge of the front desk after hours.

Best Western University Inn - Urbana, Illinois
Jacob W.
1/5

This is now my second review of this hotel. My first one was take down! Do not stay here! My 8month pregnant wife and I were in town for a wedding and she woke up at 4 in the morning with bite marks on her face arms and legs! We had friends in close by hotel that we walked over to the night before so at 4 am I said probably mosquito bites . Then 8am comes around and she wakes me up screaming there’s bed bugs! She shows me some crawling on the bed. We go to the front desk and demand a refund for the trip and that we were checking out! They said we can give you the refund for 10/05/24 since we where checking out but for 10/04/24 the night we had already stayed they would have to have a exterminator come find proof of bed bugs. Before we get that night back. So on to now Sunday 10/06/24 another friend of mine who was at The wedding And staying there as well found bedbugs when they woke up. He took a cup from the hotel room, got one the bedbugs went down to the front desk and showed it to them and demanded a refund which they gave him. He which intern called me and told me that he got a full refund. So I called best western and demanded a full refund since he got one and they gave me the same excuses from before about needing an exterminator. I then told them no they need to give me a full refund and they said they would. A couple days pad and I check my discover statement and see a the original charge for the hotel the refund then another charge for the same price of the original hotel ! I called discover and asked to see if it was indeed a separate charge or was it just showing that way! Discover said they saw the original charge the.l on 10/06/2024 then the reversal the same day ! Then later that same day 10/06/2024 another charge from hotel for the original amount! So I have disputed with discover ! This best western is terrible, has terrible customer service , overall the hotel needs to be shut down and remodeled and did I mention they are scam artist and attempting to charge me again after the fact! If you stay here good luck you’d probably be better off in a crack house!

Best Western University Inn - Urbana, Illinois
Carolyn B.
1/5

Awful, a large party of us booked for a wedding this past weekend. On the first day, a couple who was 34 weeks pregnant found an infestation of bed bugs. The wife was bitten several times. They were told they received a refund. The next day, my husband and I also found bed bugs. We placed them in a cup and showed the front desk. We were told we were also getting a refund. Today, they took BACK the refund from both couples and deleted the review from the pregnant couple. They also didn't ALLOW the health department in after we reported it. This place is FRAUDULENT. Do not stay!

Best Western University Inn - Urbana, Illinois
Joshua S.
5/5

I checked into this Best Western last minute as I was caught in the midst of Tropical Storm Beryl while driving down the Interstate. Upon entering to check vacancy, I was immediately helped and given a room for the night, so the service already was great.

Making it to the room, the overall condition was pleasant. The bed was made, new linen, the bathroom amply supplied and working, as well as the room's appliances operating as intended.

The breakfast was as expected, and the dining area had a good amount of space. Nothing out of the ordinary with the food itself.
However, it seems the franchise operating this hotel keeps the hotel understaffed.

In short, not a bad stay.

Best Western University Inn - Urbana, Illinois
jlzajac

The best western Plus in Little Rock was great! The hotel looks new and was extremely clean with no carpet, very comfortable beds, and spacious well-appointed rooms. Breakfast was a step above the normal set up as well. Location was nice only a 5-10 min drive to the Riverwalk and Clinton Presidential library & museum.

Best Western University Inn - Urbana, Illinois
Ian Z.
1/5

Breakfast was late and didn’t offer anything. Very rude when I tried to sit down and got a horrible attitude. No coffee ready at 6. Disappointing stay.

Best Western University Inn - Urbana, Illinois
Taco J.
1/5

This place is absolutely outdated. Everything about it sucks. Spiders in the bathroom. The bathroom was tiny as hell. You needed to sign up just to use the pool. The rooms are from 30 years ago. We left after maybe 20 mins of being there and I got charged a cancelation fee even though on their site it says I can cancel before 4. I've been to alot of hotels and this one was the first and only one I cancelled on from being so bad. Time to shut it down and remodel or close your doors.

Best Western University Inn - Urbana, Illinois
Nancy W.

The bathroom had mold all over ceiling and in corners of room, along with dirt. Chairs had stains, mattress pad had stains, noisy fan. However the bed was comfortable and there was good water pressure. Small area for breakfast and less to choose from than others but did have eggs and touchless pancakes. I expect a Best Western to be clean!

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