Best Western Plus Commerce Hotel - Commerce, California

katherine C.

We stayed here for a four day vacation in October. Great hotel at a great price, it definitely exceeded my expectations. The staff was super friendly. The rooms were clean. Parking was free which was great. It was close to highways so everywhere we had to get to was easy access. The included breakfast was good, the menu changed everyday which is good for variety. When we checked out the front desk provided take away boxes, that had a juice box, granola bar and fruit.

Ralph N.

We recently stayed at the Best Western Plus Commerce Hotel and had a mixed experience.

Positives:
• Free parking was available, and there were always enough spaces.
• The beds were cozy and comfortable.

Negatives:
• The rooms are very outdated. The sink didn’t drain properly, and the faucet was hard to turn on without significant effort.
• The hairdryer didn’t work properly, and the TV was extremely old.
• Our room was very noisy. We could hear highway traffic, and both the air conditioner and refrigerator were so loud at night that we had to turn them off.
• The staff at reception was unfriendly. During check-in and when we had questions, we felt like we were bothering them while they were doing nothing.

Overall, the free parking and comfortable beds couldn’t make up for the many downsides. We wouldn’t stay here again.

Karen A.

My experience at this hotel was wonderful. Easy check in, SUPER FRIENDLY staff, great parking. The entire hotel smelled great, the rooms were remodeled and cleaning service was provided every day. I spent 4 days on vacation and it was convenient, all the popular places are about 30 minutes away. The best of all was the breakfast, and the two ladies who served us were very friendly and helpful. These are just a few words. Thank you to all the staff for making my stay an exceptional destination.

Dee P.

Nice and clean. Hallways and lobby area is presentable. Room is nice and neat. Bathroom amenities good. Microwave, mini fridge, and coffee maker available.

Management please give attention to bathroom sink. Water flowing slow down the drain.

Matthew T.

The rooms are generally well maintained and clean. The only issue is that the bathroom light is on a motion sensor that keeps turning off while you shower. Or turns on when you open the door. Or if you move around in bed with the door open. Kept waking up my spouse who was trying to sleep.

The location doesn't seem too sketchy and there's a security guard in the parking lot at night. Denny's is in the same lot. Starbucks is a 2-3 minute walk. Extremely quick access to the freeway. Despite the train being nearby, it wasn't audible inside the hotel with the AC on. Room got a little warm so I wasn't sure the AC was even working, but it wasn't ungodly hot.

Standard breakfast but the coffee is instant - not great.

One thing is there aren't many entrances - you have to go in through the lobby. There are still exits in case of emergency, but they're one-way doors.

Aniruddha R. C.

We booked 3 nights stay at this hotel for our visit to Los Angeles and we had a great experience at this hotel.

Firstly we checked in at around 10 pm which I earlier communicated to them over phone and I faced no hassle. There was plenty of parking, however as we were late we didn’t get a spot up close to the entrance. But one thing to mention here, there was 24*7 security personnel at the parking site manning the cars and that was a great thing even if your car is parked up far from the entrance.

The rooms were clean and spacious. There was daily housekeeping. And the breakfast was delicious with lot of vegetables options as well. There was a different menu every single day. Overall this was a 5/5 experience at this place.

Carlo S. J. L. A.

So I tried to get a room here for my family of 4 after being displaced by the Eaton Wildfires. I don't know how you have so many positive reviews. You're located next to a burnt down Denny's (which brings back lovely images of what we had just been through), then greeted by an unprofessional, rude front desk attendant who just gave off bad vibes. Great way to start a Monday. I asked for my ID back and walked out. Went to another hotel that checked our TSA status and checked us in in under 15 minutes. I normally wait to write bad reviews just incase I change my mind. Thank you Best Western Minus, you earned this review.

Shuang X.

We booked a king room with a sofa bed for my family of 3 to stay for one night. 1. I pulled the sofabed out and found the sheets having stains all the way through the mattress. I wonder if the sheets were forgotten by someone? I had to call the front desk and ask for new sheets and comforters, and only a thin blanket was sent, no comforters. 2. We were given a room with a window facing the freeway and it was NOT sound proof AT ALL. I doubted the window was open and had to check a couple of times, but yea it was closed. Meanwhile, the sofabed headboard was right next to the window, making it IMPOSSIBLE for my kid to sleep, so we had to squeeze in the king bed together. 3. King bed mattress makes LOUD noise when one person makes any small movement. 4. We could hear footsteps and rolling luggages upstairs, constant door closing in the hallway, AC could not be turned on at all because it was screaming 10 times louder than the freeway. 5. Bathroom has dirty stains in the corner of the tiles and at the bottom of the bathtub. I could not sleep at all and ended up extremely tired after the night. None of these had met my expectation for a qualified 3-star Best Western hotel, let alone Best Western plus. HORRIBLE experience! Despite the good reviews, I would NOT stay here again.