Bellasera Hotel & Suites Paso Robles, Tapestry by Hilton - Paso Robles, California

NiktheNurse

Its entrance is beautiful with nice, clean, accommodating rooms and matching staff, especially in their restaurant. It's where my husband and I first met and visit at least annually to celebrate. There's been a lot of construction in and around the location and can be tricky for some to find, but ( obviously) not at all impossible.

Shelly A.

We stayed 4 nights and received text messages from the front desk often checking in and asking how things were going! Alex at the front desk made sure we had everything we needed and told us about the amenities and helped me navigate the parking app.! the pool was closed but we were able to go to Hampton inn next door for hot tub/pool if we wanted. In-door gym had peleton, elliptical and 2 treadmills and weights...The bed was comfortable and the room was quiet! we had fridge and microwave and safe in room which were nice features!

Trip.com M.

Was not overly impressed with our stay. We had a balcony room but the balcony and furniture were super dirty - very disappointing. Had to use an extra sheet on the chairs to sit down. Our neighbors had a dog and were smoking *** on their deck as my kids and I were enjoying our balcony. The conditioner bottle was completely empty. I struggled to find easily accessible outlets in the room to charge our devices - poor design and not user friendly. Our screen to the balcony had a big hole in it near the door handle. Overall would not stay at this location again.

Alex

The worst hotel experience I have had on my 36 years on this earth.

The room we booked was not the room we were given.

Upon checking in we find the large hot tub in the room ( the main reason we had booked it ) had been replaced during the remodels with a single person bath tub. The hotel neglected to update any of the photos of this "newly remodeled" property.

There was a large leak above our bathtub, coming from the tub in the room above ours. The front desk told us the only option was to move rooms to a different lay out that also had a tub, but then asked us to not use the tub for the duration of the stay, because apparently they are all leaking. Our other option was getting walked to a lesser quality sister property.

This hotel shouldn't even be open in it's current state. This had to have been the cheapest, quickest, remodel they could have possibly done. Charging $300+ a night is ludicrous.

There is no restaurant on site, there is no pool, there is no hot tub. There are no longer hot tubs in any of the rooms. There was no phone in our room. There was no drain in the sink in the bathroom.

What was supposed to be a romantic Valentines Day weekend getaway turned into 2-3 hours of stress and dealing with the front desk before we demanded a full refund and just drove back home.

The front desk did offer us 40% off our stay, but even at that price, this hotel isn't worth it. Hopefully they can get their act together, but at this point in time, I would very much steer clear.

Suzanna C. B.

Our stay was perfect. The only thing not so great was that the pool and jacuzzi, we're drained due to renovations. Not their fault, just an fyi. It is just that I love my hot tub and our granddaughter loves a pool. We actually had a room booked with a jacuzzi tub. We opted, however, for a last minute switch to have our room right next to our daughter and granddaughter. So, there is an option for a Jacuzzi tub in your room.
The coup de gras, however, was the hotel manager, Paula B. She was over and beyond exceptional. Her energy was amazing and made our stay that much more memorable.
It is obvious that she loves her job and I hope that Hilton honors and rewards her for her service.

Taylor D.

I rented a room with a tub there was no tub. I booked a hotel that was supposed to be high end and online it was beautiful. When I arrived the lobby door was blocked with chainlink fencing. . We had to find the entrance which was around to the side service entrance and was marked with an 8.5x11 price of paper to go this way. The lobby was not finished it was covered in paper and dusty from construction. The stairs were not accessible which is a fire and safety issue in case of an emergency. When I came in they had someone else's credit card on my reservation and told me that I didn't book my stay until last night when I had a confirmation from 6 days ago.

And when I tried to email customer service from their website it bounced back. I called the front desk and she said she would refund me my nights stay and I could leave but that was all she could do and that the manager would be in on Monday. This isn't customer service at all. It will be beautiful when the construction. Is done but right now it is a dusty mess.

841geneg

so almost $400 for a room with a balcony,, the balcony basically over the FREEWAY , not great, and at that rate for them to then charge for parking just seems nuts, it is more offensive then just charging that parking in the room fee. The room itself and balcony was fine, the balcony furniture was all stained, white a bad choice.

Juliano O.

The hotel is currently under construction, and we encountered a few issues during our stay. There was a lot of dust, and one of our room keys didn’t work. Since the hotel was fully booked, we had to make use of pull-out beds in our other two rooms to accommodate everyone. Additionally, the shower in one room didn’t have hot water, so we had to use another room for that. Despite these challenges, the staff was very helpful. However, it’s clear they are understaffed, as there was only one person at the front desk, who was overwhelmed with check-ins and guest requests. Once the renovations are complete, the hotel will undoubtedly look beautiful, but they definitely need to hire more staff.