Hampton Inn Sierra Vista - Sierra Vista, Arizona

Kevin C

Breakfast was solid. The room was decent except for a few issues.
The toilet was stained brown deep inside of the bowl.
Three of the eight pillows had stains on them; one had a bit of hair on it.
The bed itself had a slight lean to it when lying down on it; I could tell I was leaning to one side.
I also had issues with the thermostat. It seemed to lose power once a day. I was able to temporarily fix it when this happened by tapping the thermostat.

Kevin Thomas

This was by far the best Hampton Inn I have stayed at. They had events almost every day of the week that included fresh baked cookies, drinks and snacks. The staff was amazing especially Matilda who made me feel right at home. I had to stay for a couple weeks for work. When I am in the area, this will be my home away from home.

Kala J

The staff was amazingly kind, everybody was friendly! Alex checked me in, he wasn't at the desk when I arrived, there was a sign but once he came back it was a speedy check in. He unlocked the EV charger for me and told me to just let him know when I was done so he could lock it up again. Breakfast was the standard: waffles, oatmeal and cereal. The room is semi outdated, the curtains have me grandma vibes and there was no closet which was weird. The bed was firm but comfy, found a stain on the sheets but no biggy. The shower could use an update, the handle on the sliding door was broken. Otherwise, this is a nice place but a bit overpriced for the area in my opinion.

Jeff Nelson

Believe the bad reviews. Management “taking it seriously” means you’ll get a toilet as filthy as the picture below and housekeeping that wouldn’t pass muster at a Super 8.We rented two rooms for ourselves and traveling/vacationing friends.This hotel’s poor condition and unhygienic appearance was embarassing to my family and for my friends.I can guarantee you that Hilton executives don't stay in rooms this unsanitary when they travel.I've been a Diamond member for a decade plus and I would have never reached that level if every property was this slack.

Follow up…Sharp readers will note that management fobbed my concerns off on a dead end email box that nobody ever responds to at corporate HQ. Take note of this before you lay down Hilton -sized prices for a Motel 6-quality room. If they truly took things “seriously”, there would be exactly one bad review and then the issues would be fixed and kept fixed.

Karen K

Don't ever expect goodwill or sympathy from this management. One morning, I made a same-day reservation by phone direct to the property. Then tried to cancel it about an hour later -- in person, with explanation for extenuating circumstances (which involved trying to help a family in distress). Nope. No refund. I understand there are policies, but exceptions are sometimes in order. The staff seemed reluctant to "bother" the general manager, and my email and phone calls to him went unacknowledged. They do NOT strive to serve their customers or the community.

Karen Hubbard

This hotel is was perfect for our weekend stay! Pretty well located to everything we needed. Room was well appointed, bed was comfy enough, & we loved the giant shower. Breakfast was good, lots of choices. The only reason I gave the room a 4 was because the toilet was a bit finicky when flushing, & the towel bar fell apart at one point (just a screw missing). We would stay again!

Nomad55450452585

Even a natural disaster isn’t a good excuse for a cancellation instead the GM chose to fall back on the cancellation policy. Too sad when profit trumps common sense particularly for a hotel experiencing above normal demands. Most likely resulted in a double rental.

Laurel Gibbard

Not well Staffed need a refresh and some maintenance hallways were very hot and muggy, and dark. Room appeared clean bathroom not so much shower was dirty enough that we didn't feel we could use it Overall the property just needs some love.