Courtyard Flagstaff - Flagstaff, Arizona

Susan H.

Nice, comfortable room with a great bed and the best shower pressure we’ve had anywhere in 2 weeks! Very clean. Only bad thing we experienced was the coffee at the Bistro. We paid $11.00 for 2 coffees and they were cold. Other than that, we’d definitely stay again if we are in the area.

SiniVahid

We reached the hotel on 20th Dec evening and stayed for a night. The location of the hotel is close to the main road and in the town center, easily accessible. There are multiple restaurants around if you do not want to eat at the hotel restaurant. The location is on the main road and fast-food options are available nearby. Ample Parking space was available, but chargeable. The standard room was on 2nd floor and had 1 king bed. The room was clean, had all the amenities like pantry and neat bedspreads. Bathroom was also clean with basic toiletries. The view from the room was scenic. There was no buffet breakfast option at the restaurant. So we did not have food at the restaurant. Staff were friendly. Overall, it was a fantastic experience.

Ariane D.

Everything was "No." The reception desk clerk didn't even acknowledge us when we walked in. We stood there waiting to check in and get room cards for about ten minutes, then finally gave up. There was a young man with a service dog who had been waiting before us and it seemed she hadn't acknowledged him either. It seemed remarkably rude that she stayed on the phone all that time while the man had to juggle all of his things and the dog. The room was adequate and clean, but nothing special. No microwave in the room, we had to go down to the lobby to use one, carrying our items back and forth to do so.

The layout of the hotel was bizarre as well.

By comparison, we stayed in the same chain in Cottonwood the following night, and the reception desk woman, who happened to be the general manager, Beth, greeted us immediately, was super friendly, and was a lot more willing to provide "yes's." What a contrast!

There was also a decent buffet for breakfast if guests wanted it, including some fresh fruit and dried fruits and nuts. It was clean too. Very important.

Holly M.

This hotel is located in town but still has a remote feel to it. Nicely appointed rooms with plenty of space. Staff is friendly and helpful. Glad to be here. Pet friendly.

Update: if management reads this, please consider dropping the thermostat down a couple of degrees. Non-negotiable 73 degrees is too warm to sleep well.

April W.

I ordered breakfast at the bistro downstairs and it was awful. I got two burritos and they tasted like they were microwaved and had no meat and no potatoes and was mainly dried up egg that was reheated. They charged me 46.00 dollars. I’ve stayed at a lot of hotels and a loyal member of Marriott but this was beyond awful. I couldn’t believe how expensive it was for a microwaved burrito. Do your self a favor and don’t eat here you will regret it. The hotel room was nice but smelled like cigarettes probably from previous years and triggered my asthma badly. I felt like I could barely breathe. I did end up taking medication. I think having carpet in hotel rooms can trigger asthma and allergies just to debris being trapped in carpets. The staff was nice and friendly.

Cecelia J.

Marriott Courtyard Flagstaff hosted our Visiting Angels of Northern Arizona Christmas Party. My staff stayed at this hotel and commented on how friendly and kind the employees were. They also said that the rooms were spotless, and check in and out was easy and simple. I spent over 40 years of my career in the hotel business, so I know a great hotel and great service when I see it. This hotel is the best! I highly recommend this hotel! Cecelia Director

Beth S.

Great location and extremely friendly staff! Rooms a little dated but very clean! I would stay again.

C B.

Probably one of the worst Marriott experiences I’ve had. Upon check in we were offered no points or water etc like we are at every single other Marriott due to having status with Marriott. To add insult to injury, breakfast was not free even for status members. Then we get to the room and it is tiny. Sound proofing is minimal and rooms are loud. The bed was not great. Customer service was subpar. Rooms were mostly clean and did have adequate supplies so that was good. Not one person smiled or said hello or bye when leaving despite being given full opportunity. Last but not least they have no hot tub.