Motel 6 Williams - Williams, Arizona

sarah303030

Reserved 1 king room ground level, lots of convenient touches inside. Room was slightly dusty but I think that's just how this town is lol, the wind pushes dust everywhere. Everything was clean enough and worked well, a power strip was conveniently placed for additional charging. Water pressure was fine, lots of hot water. Bed was very firm, like a tempurpedic type mattress, but still comfy. Close to everything in this super cute town. Brought our own breakfast and fridge and micro were useful. Thanks for a lovely stay!

270lynnetten

So I, as well as 3 others, experienced huge issues with our bookings. All of us went through booking.com. all of us showed up with NO confirmation from the motel. Yet ALL of us had email confirmation from booking. The boys paid at the time, and I did pay later. So I made a NEW reservation AT the motel and paid with my credit card. Well, someone charged my debit card the next day. The same card I used on booking, but NOT at the motel. So I'm not sure who's fault this is...||With that said, I have got ahold of both booking and the property. Apparently, the 4 of us who used booking got caught in crossfire. The motel was just taken over from motel 6, and it all happened the day we checked in. Issue I have and gave 3 stars is they have a CHILD running this place!!! She is ONLY 15!!!Does Arizona not have child labor laws? Or a curfew? This all happened at 9pm. She left to get the guy across the street to help her since he had his own motel. Not much he could do. He kept telling her to do whatever she wanted. She's only a kid! I should have done what the boys were saying. I spent 2 hours trying to get ahold of booking, talking to them, my bank and the child the next morning. Then I finally got an adult from motel 6. Motel 6 bought over this property and live over there. So the office at this motel it closed and you have to call a number. The kid is very friendly she is just clueless about running a motel. The adult i talked to was very nice, friendly and helpful! Maybe this will be better when they get everything merged over and it won't be a disaster. Just don't use a 3rd party app!!!

Lynnette N.

Well I along with 3 other guys had issues with our booking.com reservations not showing up. Now this may not have been such an issue if an ADULT was working. I'm wondering if Arizona doesn't have child labor laws, or curfews. Or nobody has called child services on this family? The only person to help was a 15 year old girl who had to go get help from a different motel. This was at 9 pm!!! He kept telling her to do whatever she wanted. I should have done what the boys did. Instead I got a room with the motel since my confirmation wasn't showing up on their end. The next day at 6:30 am I found out I was double charged... then the only one to help the next morning was this same 15 yr old girl.

Come to find out from maintenance, housekeeping, and an adult, said motel 6 just boght the place that the same day I booked my room, the ones who own motel 6 bought over this place and are going to change this motel to motel 6. But nobody thought about the 3rd party companies that book. I'm not the only one running into this issue I was told by the adult at motel 6. Didn't make me feel better and I spent 2 hours of my morning with my bank, motel 6 (because they live at motel 6 so they aren't in this motel office) and booking.com. So don't use any 3rd party company.

2 months later I still have yet to see a refund from my double charge!

The lady I talked to was very nice and helpful. The kid was nice but clueless. It's SO wrong they have her running everything. I guess us 4 with issues were caught in cross fire of just changing over. It sucks. The motel itself was very clean inside the room. Nice bigger flat screen TV, microwave, and mini fridge. Desk and chair. Nothing fancy. Some would complain it's outdated, but I could care less what kind of certains and bedspread there is. As long as it's clean I'm good!

My biggest complaint besides having a kid run the place is there is NO wifi. There is a log in which doesn't work with the password. I had to try 4 different logins with the password. Once I was connected, it ran as slow as dial up. So it was better to disconnect and run off of mobile data. My phone just kept circling on their wifi. The other staff they had housekeeping and maintenance were wonderful friendly people. Seemed clean and safe outside. Maybe once the changes are made and kinks worked out, this will be a good stay.

Mike C.

Typical 2 star motel on old Route 66. Owner and family staff were very pleasant, rooms were basic, beds and sheets were clean. However, there were some issues. One of our group had problems on the road and was unable to make the check in time and was unable to cancel their room by the deadline because they could not reach anyone on the motel phone or answering service. Later when questioned about this the staff said there is no one to answer the phone in the morning and then they get busy and they just don’t answer. The recorded message on the service says to make changes or cancel you must talk directly to the motel staff. Nice Catch 22. We knew there would be a cancellation penalty for missing the deadline but were unprepared that the penalty would be for the entire weekend stay, not just for the first night. After paying for the entire weekend stay as a penalty the hotel requested to keep the room key so that they could rebook the room. I requested the key as it was hoped that our friend would in fact still get his car repaired and get to the hotel at a later time. The hotel owner did follow up on one occasion to see if she could rebook the room but our friend did finally arrive. I thought this was bad form all around. The second issue was that in this day and age every motel should have 110v outlets available with plenty of power strips conveniently located in the rooms for charging personal electronic devices. In our room there was only one 110v receptacle that wasn’t fully used by motel equipment and it was so old and worn out that phone chargers would just fall out of the sockets. The receptacle was unusable. We finally found a receptacle over the mirror in the bathroom that we could use by unplugging the hairdryer but had to leave the bathroom lights on all night so that it would remain powered. There were no USB ports in the room. These are basic maintenance items. Also, the motel had no ice machine. Maybe this is a minor inconvenience with a grocery store across the street but with a major event in town the store was sold out of ice within the first day of the weekend. So having ice for your guests would have been a plus, especially in June in Arizona. Lastly due to the event the motel appears to have raised their nightly rates significantly. It’s not inappropriate for them to do so just be aware that they are doing it when you book the room.

Cynthia M.

This place is a basic stay. It has what you need minus the luxuries. There are no pools or ice machines. Tv is rustic and does not offer much channels. The sheets are stained and give of a itch feeling. The staff was absolutely delightful and helpful. Recommend if staying in Williams. It's within walking distance of downtown shopping.

Manuel M. I.

Be careful! Scam! We paid by cash and after 3-4 days they passed double charge to our deposit card! After being in contact with the management hotel, they refused that we paid by cash and they never returned us the money, even, after giving all the evidences to them.

Jody W. (.

Made our reservation on bookings.com, got there, the place was locked up tight and no one around. Bookings.com is fighting giving our money back. Do not trust any of these businesses. Lucky to have even found another place to stay or would have been sleeping in the car for our stay.... customer service means so little any more

LeAnn A.

Clean, warm, and friendly staff provided a great room and plenty parking. We stayed in late March and weather was cold but room warm, comfortable, and safe. Location is central with good eats and treats nearby.