Krystal M.
1/5
! DO NOT STAY HERE !
Please read, these people do not care about your safety, let alone the experience.
Me and my boyfriend stayed here for a night, 2/21-2/22 in room 120, ended up booking here since it has 24 hr check-in and I was arriving late at night. Was told check out is @ 11am, as most places are.
First, as I enter the room I notice the top privacy latch on the door is completely ripped out. Just the normal lock is there which is a little odd.
I look out the window and see the pane/ glass of the window is displaced from the metal frame, looked easy to push in from the outside, which didnāt make me feel great either.
In the morning, I noticed there was black mold in the shower, which is bad for anyone but I have a particularly bad sensitivity to it so I wasnāt too pleased. Should be noted the rags and towels provided were stained and dirty as well.
So Iām getting ready for my day, around 10:20 am. While I was getting dressed, I was walked directly in on by housekeeping. TMI, yes, while I was changing. There was no knock, me or my boyfriend wouldāve heard it since the hotel was dead silent and we were close to the door.
Very shortly after, I gather my things and as Iām checking out I ask the front desk concierge, Felicia or Alicia, ācheck out is at 11am, right?ā . Before I can tell her what happened Iām met with her snapping at me very rudely and saying something along the lines of āwe start at 10am, they knocked several times so itās your faultā and I was taken aback, said what happened and how there was no knock, she said very aggressively no, they did knock and then fully cut me off and started helping another customer.
So, place isnāt super upkept, I get walked in on, in my locked room, was not once made aware Iād be disturbed before 11am. Especially considering I got in at 2am and was directly told check out is 11am. Just to be told differently, AFTER my privacy was invaded. Wouldnāt have gotten walked in on either if there was a proper privacy latch or even a do not disturb sign.
Better yet, if check out is at 11am, no one should even been āknockingā on that door until 11am. Oh wait, but no one knocked at all!
Let me make it very clear I got not a single apology from housekeeping walking in or the from front desk concierge Alicia at all, instead I got yelled at by miss Alicia (name could be Felicia) .
Iām genuinely baffled at the incompetence at hand here and how preventable this was in the first place. Iām also baffled at how I reached out to corporate twice and got no response from email, called and still got no follow up or resolution at all, so this behavior is seemingly condoned by motel 6.
Besides the unkemptness, blatant disrespect and horrible customer service, it just does not seem like a safe place to stay, especially if youāre a solo-traveling woman. You never know what peoples intentions are especially with weird situations like this. Please be weary, they donāt care about your experience or your safety.