Holiday Inn & Suites Goodyear - West Phoenix Area by IHG - Goodyear, Arizona

amybJ7227OP

Was welcomed by a cheery front desk agent. The hotel was well kept and the room was clean. Every employee we encountered was friendly. Front desk staff was helpful with my requests. Hotel has a nice gym and a pool with a hot tub. The only negative was the hotel restaurant ( not managed by hotel ) After having an order made incorrectly went down and spoke with the restaurant’s owner who was not only rude, but unapologetic. Will not eat there again but would definitely stay at the hotel again. Camila and Erica were fantastic.

On T. R. A.

Staying at this hotel is always a pleasure. The staff are very customer service oriented. The location of this hotel is perfect for us with plenty of restaurants within walking distance. It's close to the freeway which is a double edged sword, easy to get around but noisy. I always wear ear plugs when I stay there. Thanks Kim, as always for making sure everything was right. Maya, you are so darn pleasant and helpful, thanks! You guys make for the best customer care and service, again, thanks!

SRWebb

My recent stay was a great experience. I stayed in room 229, which had a pleasant side view of the pool from the second floor. While some freeway traffic noise was present, our room managed to buffer much of it. Here is a simple way to minimize the noise: keep the bathroom fan and the air conditioner fan running (set to "ON," not auto). Though we brought earplugs just in case, we didn’t need to use them!

I want to extend a special thank you to Jimmie at the front desk for addressing my concerns and thoughtfully finding us a quieter room even though we knew full well this hotel is conveniently located off a mil busy road and the freeway. I also deeply appreciated Kimberly’s proactive approach in checking on us shortly after we arrived. She ensured everything met our expectations and made me feel valued as a Gold Elite member.

We ordered takeout from the restaurant downstairs, enjoying our meal in the comfort of our room. The tacos and quesadillas were flavorful and satisfying. However, we did have to bring our own drinks since no complimentary water was provided in the room.

The room was clean and thoughtfully designed, with a functioning bathroom fan—a welcome feature often missing in similar hotels. The pool looked inviting, though we didn’t have the chance to use it during our stay. I did notice that the ice machine on the second floor was out of order, but the third-floor machine was operational and conveniently located near the elevator.

Overall, the friendly and attentive staff, along with the thoughtful amenities, made this a positive and relaxing stay. I would certainly consider returning on a future trip.

Business T.

This hotel was excellent, the rooms were excellent , roomy, desk and comfortable chair to work from. Bathrooms clean , nice counter top space, shower head pressure excellent and optional sprays were excellent. Bed was very comfortable.
Nice coffee bar in the mornings. In house restaurant was a nice option.
The fitness center was amazing, I was amazed with the quantity of machines and free weights, bikes, treadmills and stepper. Excellent fitness area

Chimmal75

We had two separate reservations. The first was for 4 nights and the second was 2 additional nights. During our first reservation, we had no room service provided and were not told that upon check in. We had to go ask for more towels, coffee and toilet paper. We were gone when they brought the stuff to our room and turns out, they didn't give us any more toilet paper so I had to ask again. The room was also laid out weird as you walked into the bedroom an then the separate living room was on the side with a door. I would prefer the opposite. The bed was really comfortable though. During our second reservation, I went to turn on the water and it was off. I called the front desk and they said it will be off from 11 am - 3 pm. We were not notified until after they already shut it off so we couldn't take showers. Definitely needed better communication on that but the front desk staff was very nice about it.

johnsE5123BI

For the price of the room It would have been nice to have a continental breakfast. The location was great for our trip to spring training for the Reds. It was close to all the fields where they played. The beds were very comfortable and staff was very friendly. thanks

Rick

I hadn’t stayed at this particular location but WOW! What a wonderful experience. This hotel was spotless and the room was just awesome! Hotel staff was amazing. I also ate dinner in the restaurant “Tacos Carbon” and it was delicious! Ribeye tacos Carbon Style along with chips and salsa and a couple ice cold beers. I will stay at this location next visit for sure. Cudos to all!!

jim S.

all employees seem to be really nice and helpful. I rented a sweet and it wasn't exactly clean. Not bad, but the bathtub definitely was not cleaned