Ketchikan Gateway Borough Transit System - Ketchikan, Alaska

Ketchikan Gateway Borough Transit System: A Comprehensive Overview

For residents and visitors alike in Ketchikan, Alaska, the Ketchikan Gateway Borough Transit System offers a vital service – reliable and accessible public transportation. Located at Address: 1175 Copper Ridge Ln, Ketchikan, AK 99901, United States, this city department of transportation strives to connect communities and facilitate mobility throughout the borough. With a phone number of Phone: 9072258726, and an available website (currently under development), the system provides essential transportation options. This document aims to provide a detailed understanding of the system’s operations, accessibility features, and overall performance, offering valuable information for prospective users.

System Characteristics and Services

The Ketchikan Gateway Borough Transit System operates a fleet of buses designed to serve the specific needs of Ketchikan. The service primarily focuses on connecting residential areas with key destinations such as the downtown core, the airport, local businesses, and community centers. The routes are designed to maximize efficiency and convenience, although service frequency can vary depending on the time of day and day of the week. Currently, the system operates on a schedule that prioritizes core service areas, although expansions and adjustments are continuously considered based on community feedback.

Location and Accessibility

The main administrative office and central dispatch are situated at 1175 Copper Ridge Ln, Ketchikan, AK 99901. This location facilitates effective management and coordination of the transit operations. Recognizing the importance of inclusivity, the system offers several wheelchair-accessible car parks and wheelchair-accessible entrances at various bus stops. These features significantly enhance accessibility for individuals with mobility limitations, ensuring that public transportation is available to everyone in the community. The system also adheres to ADA (Americans with Disabilities Act) guidelines, constantly working to improve its accessibility standards.

Key Features and Information

• Route Map: A detailed route map is available on the system’s website (currently under development) and at the administrative office.
• Schedule: The current bus schedules are available at the administrative office and can be requested by phone.
• Fare Structure: The fare structure is designed to be affordable and accessible to all riders.
• Real-Time Tracking: While a comprehensive real-time tracking system is not yet implemented, the system monitors bus locations and provides estimated arrival times via phone inquiry.
• Customer Service: The customer service team is dedicated to assisting riders with any questions or concerns.

Opinions and Ratings

Currently, the Ketchikan Gateway Borough Transit System has 18 reviews on Google My Business. The average opinion is 2.9/5. While the system receives mixed feedback, a significant portion of reviews highlight the importance of the service in providing transportation options for those without personal vehicles. Many reviewers commend the drivers' professionalism and helpfulness. However, some criticisms concern the schedule frequency, route coverage, and lack of real-time tracking capabilities. The system is actively working to address these concerns through ongoing improvements and community engagement. Detailed reviews can be found on the Google My Business page.

Other Points of Interest

Beyond its core transportation services, the Ketchikan Gateway Borough Transit System plays a role in promoting community connectivity. The system collaborates with local organizations and stakeholders to support community events and initiatives. The administrative office also serves as a resource center, providing information about local transportation options and community resources. The system’s commitment to customer service and accessibility underscores its dedication to serving the needs of the Ketchikan community.

Contact Information:

Address: 1175 Copper Ridge Ln, Ketchikan, AK 99901, United States

Phone: 9072258726

Website: (Currently under development)

Specialties: City department of transportation

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.

👍 Reviews of Ketchikan Gateway Borough Transit System

Kerri M.

2/5

Had a great experience first day on the Silver line. Bus driver friendly and helpful, even anticipated where we were trying to go and recommended we take the next stop than what we requested. We had him again the next morning, and the bus broke down at a stop (no fault of his, or the line, I guess; things happen), a mechanic came, fixed it "enough" 40 minutes later, and the bus was instructed to continue on its northbound route. After it was already northbound, the driver was instructed to go southbound (with northbound passengers), so he had to go back and dump us off at the original bus stop where waited for the next bus. The next bus picked us up, then started speeding north. We pulled the bell pull before our stop ("passenger stop requested" light clearly on), and the driver said the name of the stop over the loud speaker, then sped right past it. Now, on any other public transportation, that's an *announcement* of the next stop. For this guy, it apparently was a question. When we told the driver, "you just passed our stop", he yelled at us, "You didn't tell me to stop!" Apparently on this bus, the unwritten rules state that you must to pull the bell pull, and yell "YES!" when the bus driver says the stop name. Who knew? 🤷🏻‍♀️ In the afternoon, when we returned to the bus station to get a ride back, the bus that was supposed to stop for us just sped right by us and never stopped (yes, it was the right bus). We ended up having to spend over $30 on a cab ride back.

GAIL H.

1/5

The woman bus driver today, Wed. 23rd, was so rude and patronizing. I am a guest in your town. She brought it to my attention that she had to clean up a lollipop stick and there was no eating on the bus. People in the back said they were cold several times and she care enough to respond. Then commented on someone having their feet on the "furniture" and then it was about someone smoking at the bus stop and their mother should have taught them better. I did not know the stops so I rang the bell early and she asked who rang the bell? I said I had and she adked are you' getting off? Which should have been obvious. I said no. The next stop was mine and she refused to open the back door for me. I think you should think about replacing this local girl with someone who might actually like her job. She is a poor representative for this community.

Tanner D.

1/5

Showed up 15 mins late and we missed it because we gave up after it was 12 mins late. Missed out on seeing both Saxman totem poles and Totem Night parks because they can't seem to stick to the posted schedule. Seems pretty unreliable for anyone visiting

Henry B.

5/5

A great Transit system. With the double map app for seeing where the bus is in real time so I don't have to wait in the cold or rain, and the nixle alert system to let me know if the bus is delayed or route closures due to snow, it makes riding the bus a snap.

Kileki N.

1/5

Happened to me more than twice: a situation where i was completely passed by the bus at a bus stop... and two situations where i wasnt QUITE at the bus stop and was running and waving it down as it passed me but they never care to stop

Orsen M.

3/5

My bus saw me, but it went right on by. They even turned on their blinkers for half a second, but they dinit stop.👎💀

Tooḵ D.

1/5

Never on time. Sometimes they just don’t show up. The worst public transit I’ve ever experienced.

Melanie Z.

1/5

Drive stopped and waited so he would not have to make another run. We got stranded in downtown. Day pass was a waste of money.