Chicago Marriott Naperville - Naperville, Illinois

Ted E.

Reserved a wedding block for family and friends for my wedding. Was not warned the block was filling up or that they were booking up rooms faster than the block filled. After check in multiple rooms had problems. No fridge in the maid of honors room. No air conditioning in multiple rooms including mine (the groom). The whole unit actually has to be replaced in the middle of photos in my room. Entire hotel was almost muggy. One family had a toilet that leaked into some offices downstairs but they were at least moved to a different room. As far as billing after these issues there was no adjustment, not even an offer of some restitution for inconvenience. Will not be staying with Marriot if I have the choice for some time.

Skyler R. E.

We came down for a school trip for a show choir competition. Everything from the beginning was a wonderful experience. We booked over 33 rooms for our trip and worked with Rachael Blalock and Sheila Haralson in sales and on our reservations. Both were very helpful, knowledgeable with excellent customer service. The rooms were clean, comfortable and the hotel itself had great amenities along with a pool and Hot tub which was perfect for adults and students. Highly recommend and we will definitely be back for future competitions.

Sue R.

I've been at this hotel once a year for a conference since 2018. There are staff that are still there. Kim and Flo to name a couple. They and their staff are wonderful. Make you feel like you're the only guest there. Rooms are great, food is awesome. Good people...5 star for sure.

Terri L.

Hello,

I've been coming to the Naperville Marriott for the past 7 years for business. Hristiana has been there at first as a front desk agent and now as the leader of that group. I always look forward to seeing Hristiana and being greeted by name when I arrive. She and her staff are always very polite and accommodating to my requests. From time to time, I have left articles in the hotel and with a quick email, Hristiana has set them aside safely until I come back. It is so nice to have this kind of service when you are away from home. I also want to give a shout out to Rose who is always in the breakfast room with a smile on her face and a kind greeting. It's a great hotel and well deserving of a 5 star rating. I am looking forward to the re-model which should be coming soon.

Dave Logan

Brittany S.

I had an amazing experience at this hotel! One of the highlights of my stay was the incredible service. The staff went above and beyond to ensure I had everything I needed, especially an employee named Mari. From the moment I walked in, the staff was warm, welcoming, and incredibly helpful. The check-in process was smooth, and my room was spotless, beautifully decorated, and had all the amenities I needed for a comfortable stay.

Rosalio G.

I had an exceptional experience at this hotel, and a big part of it was thanks to the front desk agent Meghan. From the moment I walked in, she was warm, welcoming, and very attentive. She made the check-in process smooth and efficient, answering all of my questions with a smile. It was clear that she genuinely cared about making my stay comfortable. She even offered great local dining recommendations, which made my trip even better. Meghan’s Outstanding customer service truly made a difference

Herb L.

I've been staying weekly at the Chicago Marriott Naperville for some time now and I figured it was time to write a review. Hristiana, the front office manager has been extremely helpful when things have come up from time to time and Rose and the rest of the staff in the breakfast restaurant are friendly, detailed, and courteous. The location is outstanding with a great selection of restaurants within walking distance and a plethora of shops nearby in downtown Naperville. Overall I'm very happy with all the staff and rooms at the Marriott and I've had very pleasant stays when I'm required to be there so often for work. Keep up the great work!

Вячеслав ?.

One of the good choices in Naperville - Aurora area. There are not as many good options and I can recommend this hotel in case you want to have reliable quality and good sleep. It's quite outdated, and the lounge downstairs is typically full of partying folks drinking beer. But, still keeps marriott standards