Ryan H.
Do NOT let the pictures in the description fool you---this is NOT a premier boutique hotel. In fact, it is exactly the opposite as advertised. I have stayed at a lot of hotels over the years, and we were in town for a volleyball tournament, and it was busy in the city as there was a country concert at the Civic Center, a big volleyball tournament, and also was St. Patty's day weekend.|| A few things to note if you choose to stay here:||1. MAJOR safety concerns. The window in our room (We stayed in one of the Century rooms with 2 double beds) did not open at all---so if there was a fire and couldn't get out of our room, we were stuck (and especially being at the end of the hall, that is a concern). We were in the lobby in the evening socializing and they ended up locking the entrance doors from the INSIDE! They were, evidently, overbooked, so as people came into the hotel to check in after 7:00 PM they were not able to even enter the hotel and instead were calling from the entrance doors, only to be told they had not more rooms available! How does that even happen? If you were already in a room, then you would scan your key card and someone would come and let you in by literally shoving open the only functioning entrance door. The other one was broken. Also, only one elevator is working and there are NO amenities beyond some terrible coffee in the lobby and a vending machine on Floor 5. ||2. Security Issue #2---the check-in process was very sketchy---I was not even asked to show ID or a credit card for my room. I was just given keys and not even a room number. Had to go back and ask for that! (TBH---both of the workers at check-in reeked of marijuana). My in-room phone also did not work at all, so again, if I had an emergency there was no way to reach anyone beyond my cell phone. The morning of checkout there was no one at the front desk at 7:15 AM, and instead a sign that said to call an 800 number if something was needed, so I left. Another family I knew had strange people trying to get into their room at 1:00 am---and these strangers' keys WORKED for a room they were not actually staying in! Thankfully the security latch prevented them from fully getting in! So, they clearly are not verifying key cards regularly! ||3. While our room was clean, as was the bathroom, there is no counter top in the bathroom---just a pedestal sink. So, getting ready is a challenge with nowhere to put things. The corner shower was VERY small---and I am 5'2, and I couldn't even bend over in the shower stall to pick something up. I would not say there are any luxurious bathroom amenties---just some shampoo and conditioner on the wall in the shower, but nothing else. No garbage can, either, so we used a shopping bag. There is a larger minifridge with a freezer on top, so that was nice. There was also a small coffee pot. ||4. Blinds do not close all the way, so the lights from the parking lot and highway were very visible all night long. ||This hotel does have free parking and is very close to downtown and the Civic Center, so it is in a good location, but what you see on the website is not even close to what this hotel was like---at least on the floor I was staying!
